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Type: Posts; User: Blake@ASUS

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  1. Replies
    2
    Views
    469

    Hello GravyFlo, I'm really sorry about this....

    Hello GravyFlo,
    I'm really sorry about this.
    There seems to be some technical issue with it, we have been trying to fix it.
    May you PM me your SN?

    Also, Please go to the website below and check...
  2. Hello Saltgrass & Anonboss, Please send your...

    Hello Saltgrass & Anonboss,
    Please send your device to service center for fur the examination.
    Thank you.
  3. Replies
    6
    Views
    992

    Hello gigyalzen, Please kindly send your device...

    Hello gigyalzen,
    Please kindly send your device to service center for further examination.
    Thank you.
  4. Hello Angstromm, Please PM me your SN. I will...

    Hello Angstromm,
    Please PM me your SN.
    I will check for both issue.
    Thank you.
  5. Hello evak2979, May I double confirm if your are...

    Hello evak2979,
    May I double confirm if your are using GL502VS as well?
    When doe your device often goes to sleep automatically? browsing the website or playing game?
    on AC or Battery mode?
    What...
  6. Hello melvinrv, Please kindly send your device...

    Hello melvinrv,
    Please kindly send your device to service center for further examination.
    Thank you.
  7. Replies
    8
    Views
    2,527

    Hello Dar'Jetil, May I have a audio record of...

    Hello Dar'Jetil,
    May I have a audio record of the issue and complete model name you have?
    it would be great to know the BIOS and audio driver as well.
    Also, just double checking, this issue does...
  8. Hello mengjuechen, Thank you for your quick...

    Hello mengjuechen,
    Thank you for your quick reply.
    I have reported this issue and am consulting for more information.
    Thank you.
  9. Replies
    4
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    256

    Hello kadon, There might be some program running...

    Hello kadon,
    There might be some program running in the background without notice.
    May you check the task manager as well?
    Thank you.
  10. Replies
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    246

    Hello Friday_xiii, Please kindly send your...

    Hello Friday_xiii,
    Please kindly send your device back to service center for further examination.
    Thank you.
  11. Hello GianDelR & Jin1337, May I know which model...

    Hello GianDelR & Jin1337,
    May I know which model do you have and what kind of issue did you encountered?
    Your battery are dead and can not be charged anymore?
    Thank you.
  12. Dear all, Please refer to below notice from...

    Dear all,
    Please refer to below notice from Intel
    https://www.intel.com/content/www/us/en/support/articles/000055804/processors.html?wapkw=SA-00289
    We will follow this by BIOS update for all model...
  13. Hello dlugii, Please refer to below link...

    Hello dlugii,
    Please refer to below link
    https://www.asus.com/Laptops/ROG-Strix-Hero-II/HelpDesk_Download/
    Thank you.
  14. Replies
    1
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    149

    Hello Badwraith, Have you checked the router or...

    Hello Badwraith,
    Have you checked the router or internet source to see how it distribute the bandwidth?
    or have you tried another cable or device?
    Thank you.
  15. Replies
    2
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    108

    Hello crisdix, The HDMI maximum export on this...

    Hello crisdix,
    The HDMI maximum export on this model is 60Hz.
    Thank you.
  16. Replies
    2
    Views
    172

    Hello dynshill, If you can provide some picture...

    Hello dynshill,
    If you can provide some picture or video of what happen, I can understand more.
    Please refer to these 2 FAQ below
    https://www.asus.com/support/FAQ/1013074/...
  17. Hello FergusC186, Please PM me your SN and RMA...

    Hello FergusC186,
    Please PM me your SN and RMA number.
    I will consult more about your case.
    Thank you.
  18. Replies
    3
    Views
    169

    Hello darkkinz, I'm really sorry about this....

    Hello darkkinz,
    I'm really sorry about this.
    There seems to be some technical issue with it, we have been trying to fix it.
    May you PM me your SN?

    Also, Please go to the website below and check...
  19. Hello sebi960, Please kindly follow the SOP...

    Hello sebi960,
    Please kindly follow the SOP below to install all the listed driver again.
    https://www.asus.com/support/FAQ/1037674
    Thank you.
  20. Hello Allard_gorssel, Do you have a usb or...

    Hello Allard_gorssel,
    Do you have a usb or bluetooth keyboard to see if all keys are working ?
    Please kindly send your device to service center.
    Thank you.
  21. Hello nurullahs1, Please kindly send your device...

    Hello nurullahs1,
    Please kindly send your device to service center.
    Thank you.
  22. Hello daniel1187, Please kindly send your device...

    Hello daniel1187,
    Please kindly send your device to service center for further examination.
    Thank you.
  23. Hello Bobzlx, Please kindly send your device to...

    Hello Bobzlx,
    Please kindly send your device to service center.
    Thank you.
  24. Hello mengjuechen, May I know the brand and...

    Hello mengjuechen,
    May I know the brand and model of your monitor?
    And the complete model name ? GX501GI/VSK?
    Thank you.
  25. Replies
    5
    Views
    398

    Hello ukasyah_rz, Which BIOS version did you...

    Hello ukasyah_rz,
    Which BIOS version did you install?
    On our support website,
    BIOS 310 for GL503VD is about 4.28 MBytes
    https://www.asus.com/supportonly/GL503VD/HelpDesk_Download/
    Thank you.
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