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  1. Hello hasenur83, Please kindly make sure your...

    Hello hasenur83,
    Please kindly make sure your BIOS is up to date.
    And run the hotfix again.
    Is there any error message abut the keyboard?
    Thank you.
  2. Hello Chris, Please kindly send your device to...

    Hello Chris,
    Please kindly send your device to service center.
    Sorry for the inconvenience caused.
    Thank you.
  3. Hello Yampier26, Did you install the "ASUS...

    Hello Yampier26,
    Did you install the "ASUS Gaming Center" Version V2.1.5
    or you install "ROG gaming center"? and which version is it?
    https://www.asus.com/Laptops/ROG-GL753VE/HelpDesk_Download/...
  4. Replies
    6
    Views
    457

    Hello buko124, Sorry for my late reply. If you...

    Hello buko124,
    Sorry for my late reply.
    If you use the firmware from another similar model, yes, the firmware will work on some parts as the design is similar,
    but also not working perfectly fit...
  5. Hello AtGrigorov, Sorry for my late reply. Yes,...

    Hello AtGrigorov,
    Sorry for my late reply.
    Yes, if the pop-up still remains, it is very likely that something was not deleted completely.
    But it is true that it will be a difficult to check what...
  6. Hello Jaroslaw_0, Sorry for my late reply. I...

    Hello Jaroslaw_0,
    Sorry for my late reply.
    I have reported this issue to relate department to double check.
    Thank you.
  7. Hello Marslauncher, Those ports are connecting...

    Hello Marslauncher,
    Those ports are connecting to your hard disk, one for SSD, one for HDD.
    Thank you.
  8. Replies
    4
    Views
    542

    Hello codyrau, Please kindly send your device to...

    Hello codyrau,
    Please kindly send your device to service center together with the evidence of purchase.
    Thank you.
  9. Replies
    1
    Views
    341

    Hello Alpha Scorpii, The i7-10875H M15 will be...

    Hello Alpha Scorpii,
    The i7-10875H M15 will be in Europe, but however, might not be in your region or country.
    Please kindly contact local seller or distributor for more detail information.
    and be...
  10. Replies
    11
    Views
    2,424

    Dear all, Please refer to below notice from...

    Dear all,
    Please refer to below notice from Intel
    https://www.intel.com/content/www/us/en/support/articles/000055804/processors.html?wapkw=SA-00289
    We will follow this by BIOS update for all model...
  11. Hello Yampier26, May I know if you install your...

    Hello Yampier26,
    May I know if you install your own OS or just factory OS reset?
    And which version of BIOS are you using now?
    Thank you.
  12. Hello magnus471, Please enter BIOS and enable...

    Hello magnus471,
    Please enter BIOS and enable overclocking feature.
    Advanced>Overclocking feature->Enable
    85605
  13. Replies
    7
    Views
    2,606

    Hello AlWakRa, If you would like to run dual...

    Hello AlWakRa,
    If you would like to run dual channel, please kindly install 2 RAM in same size.
    You may install the 2TB SSD, but we can not guarantee the compatibility and performance, just to let...
  14. Replies
    3
    Views
    305

    Hello Soupladel, Thank you for your feedback....

    Hello Soupladel,
    Thank you for your feedback.
    Future discussion and feedback will be in this thread
    https://rog.asus.com/forum/showthread.php?119431-Preventing-permenant-boost-mode-on-mains
  15. Hello Soupladel, May you provide a screenshot of...

    Hello Soupladel,
    May you provide a screenshot of the clock speed in Armoury Crate when your device is idling?
    The task manager screenshot would be helpful as well.
    Thank you.
  16. Hello Kairess, Sorry I'm a bit confused. How...

    Hello Kairess,
    Sorry I'm a bit confused.
    How did you update BIOS?
    You received the update from My ASUS or you downloaded form website?
    If you downloaded from website, the 304 BIOS for LXS was...
  17. Hello Sumie21, May you double check if your BIOS...

    Hello Sumie21,
    May you double check if your BIOS and VGA driver are up to date?
    https://www.asus.com/Laptops/ROG-Strix-G15-17/HelpDesk_Download/
    If the problem persist after update,
    please PM me...
  18. Hello whodeycincy, May you provide a picture of...

    Hello whodeycincy,
    May you provide a picture of the keyboard current situation?
    Do the other function keys work?
    May you try to recall if there was any update or modification before the issue...
  19. Replies
    2
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    206

    Hello seaces, Thank you so much for this review....

    Hello seaces,
    Thank you so much for this review.
    May you PM me your SN?
    I have reported this issue to related department.
  20. Replies
    1
    Views
    108

    Hello XxWiLExX, May you record a video of the...

    Hello XxWiLExX,
    May you record a video of the issue?
    Also, what kind of device are you using the run the game? a notebook or desktop?
    Thank you.
  21. Replies
    2
    Views
    283

    Hello rpotluri9, I'm really sorry about this....

    Hello rpotluri9,
    I'm really sorry about this.
    There seems to be some technical issue with it, we have been trying to fix it.
    May you PM me your SN?

    Also, Please go to the website below and...
  22. Replies
    4
    Views
    273

    Hello kadon, How about the battery life before...

    Hello kadon,
    How about the battery life before you clean install the device?
    Please also check if your BIOS and windows update are all up to date and complete.
    It might be running in the...
  23. Replies
    7
    Views
    2,606

    Hello AlWakRa, I'm sorry that for the BIOS...

    Hello AlWakRa,
    I'm sorry that for the BIOS update to enable 3200MHz, it support the i7-10875H version only. i7-10750H one does not.
    And yes, both M.2 slot can support PCIE 3X4, but we are not sure...
  24. Hello DenDuatlov, May I have a picture of the...

    Hello DenDuatlov,
    May I have a picture of the issue?
    Thank you.
  25. Hello Soupladel, Are you able to switch mode in...

    Hello Soupladel,
    Are you able to switch mode in Armoury Crate?
    Thank you.
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