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Type: Posts; User: Bri_ROG

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  1. Replies
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    Update: I just sent my monitor to their Service...

    Update: I just sent my monitor to their Service Center via UPS Standard (the same way they sent me the new one). With tax, it came to just over $100 (I'm in Canada). Ugh.

    Days it took to get a...
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    They emailed me once the RMA is accepted. The...

    They emailed me once the RMA is accepted. The email included a text document with the UPS tracking number.
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    Thanks for saving me a call to ASUS. I've already...

    Thanks for saving me a call to ASUS. I've already packed up the monitor and reinforced the outer box with gorilla tape. I'll be sending it out, insured for $800, tomorrow morning.
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    Major Update: My replacement monitor was...

    Major Update:

    My replacement monitor was delivered by UPS today! I carefully unboxed it, as you can see here:


    https://www.youtube.com/watch?v=_Nm2-3y4VjI

    More than anything, I made the...
  5. Call ASUS support to request an...

    Call ASUS support to request an advanced/cross-ship RMA, otherwise you have to ship it to their repair facility in a different box, possibly minus the stand and all other peripherals.
  6. No-one but ASUS knows what the failure rate is...

    No-one but ASUS knows what the failure rate is for the ROG Swift. Without hard numbers there's not much we can do.
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    Only time will tell. Who knows what the...

    Only time will tell. Who knows what the difference is? All we can hope is that they fix the problems with the design of the monitor before our three year warranties expire.
  8. You're the lucky one. I would take a refund in a...

    You're the lucky one. I would take a refund in a heartbeat over having 2 months of a working monitor, 50 days without it while I sort out a cross ship RMA, and the rest of the three year warranty...
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    Mine was July 2014.

    Mine was July 2014.
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    Update: I just received an email from ASUS, in...

    Update:

    I just received an email from ASUS, in which the packing list for my RMA and an empty (null) invoice were included. I will now be waiting for the replacement monitor to arrive and will...
  11. Thread: What happened?

    by Bri_ROG
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    This is exactly the same thing that happened to...

    This is exactly the same thing that happened to my Swift in November! It looks exactly like the picture I took of mine when it failed. I have been documenting my RMA process in this thread:...
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    Update: I just submitted my advanced RMA form,...

    Update:

    I just submitted my advanced RMA form, and got this auto reply:



    Now I just wait and see what's next. Hopefully the RMA will be processed quickly, and a new monitor will be sent to...
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    Update: Success! I just got this email from...

    Update:

    Success! I just got this email from ASUS:


    I will send the PDF form back by email to them and then await their acceptance. I will also thoroughly photograph and video the condition of...
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    Update: I called in again today since I never...

    Update:

    I called in again today since I never got the cross-ship confirmation email that the last tech said would come, since he saw stock available. The guy today said he couldn't even see the...
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    Ugh, I am sorry your Swift has failed too. It...

    Ugh, I am sorry your Swift has failed too. It would be interesting to compare the Australian RMA experience vs the North American one.

    On a side note, I still haven't received my cross-ship email...
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    Update: It is now 2015 and 35 days since my...

    Update:

    It is now 2015 and 35 days since my ROG Swift broke. My last call on the 22nd of December did absolutely nothing. I did not get an email with cross ship instructions, so I called again...
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    Update: I called in to support again. This...

    Update:

    I called in to support again. This time I had the best support person yet. He was very personable, and when he ran the stock check...he found one! He tempered my enthusiasm by saying that...
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    By advanced RMA do you mean a cross-ship? If so,...

    By advanced RMA do you mean a cross-ship? If so, I've been trying to get one going for three weeks, and so far, I've got nothing for it.

    I'm glad you got a new monitor back. It's good to see this...
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    Update: I called again this morning and had my...

    Update:

    I called again this morning and had my RMA changed back to a cross-ship. The support person told me that if it was him, he would insist on a cross-ship RMA as well. I doubt there will be...
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    Update: I tried to call back, but gave up after...

    Update: I tried to call back, but gave up after an hour and a half on hold. I'll call again later. Ugh.

    Days since my PG278Q broke: 20
    Calls made to support: 8
    Status: Trying to change standard...
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    Update: I just received this email from ASUS...

    Update:

    I just received this email from ASUS support, only an hour or so after my last support call:



    I don't understand why they are now requiring me to send in my monitor to be repaired. I...
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    Update: I called again to do a stock check....

    Update:

    I called again to do a stock check. The support person sent it off, but did not tell me how he or they are going to alert me as to its success or failure.

    On a different note, I...
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    Update: I called again today to check stock....

    Update: I called again today to check stock. There are none. Interestingly, the support tech told me that the stock check query she did was against the repair facility's available stock. I had...
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    Update: The Asus support tech just called me. I...

    Update: The Asus support tech just called me. I was actually quite surprised. The call was listed as coming from Indiana. The tech let me know that there is still no stock available. I told him that...
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    Update: I just called support again to see if the...

    Update: I just called support again to see if the "corporate" stock check had brought anything up. After giving my case number, the support person informed me that the stock check was not filled out...
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