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Type: Posts; User: Blake@ASUS

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  1. Replies
    3
    Views
    294

    Hello Soupladel, Thank you for your feedback....

    Hello Soupladel,
    Thank you for your feedback.
    Since your laptop is still pretty new,
    may you double check if the BIOS, Windows update, MyASUS update have all been updated and completed?...
  2. Hello Deathastropphe, Please refer to below...

    Hello Deathastropphe,
    Please refer to below link.
    https://www.asus.com/us/support/callus
    Thank you.
  3. Hello DJEyeballPaul, Please kindly send your...

    Hello DJEyeballPaul,
    Please kindly send your device to service center.
    Thank you.
  4. Replies
    1
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    171

    Hello allengay68, 512GB was the largest capacity...

    Hello allengay68,
    512GB was the largest capacity we have tested.
    Thank you.
  5. Hello D.sh., Please kindly send your device to...

    Hello D.sh.,
    Please kindly send your device to service center for further exmination.
    Thank you.
  6. Hello jasonmbrown, Sorry I'm a bit confuse. You...

    Hello jasonmbrown,
    Sorry I'm a bit confuse. You would like to have a numpad (virtual numkey on touchpad) or actual num key?
    GL531, which is the same as G531, which has a model that has "numpad". ...
  7. Hello tigerjik, Was there any update or...

    Hello tigerjik,
    Was there any update or modification before the issue occurred?
    Thank you.
  8. Hello Jaroslaw_0, May I have the version of your...

    Hello Jaroslaw_0,
    May I have the version of your BIOS and Armoury Crate?
    I will double confirm with our technical support.
    Thank you.
  9. Hello JoarS, Please kindly PM me your SN and...

    Hello JoarS,
    Please kindly PM me your SN
    and provide a picture of the dock, together with the model name as well.
    Thank you so much.
  10. Hello kagenyx, 512GB is what we have tested and...

    Hello kagenyx,
    512GB is what we have tested and can guarantee.
    Thank you.
  11. Replies
    1
    Views
    373

    Hello baalfr76, Please kindly PM me your SN and...

    Hello baalfr76,
    Please kindly PM me your SN and provide the screenshot of situation.
    Thank you so much.
  12. Replies
    5
    Views
    497

    Hello GarudaXx, May you double check if your...

    Hello GarudaXx,
    May you double check if your BIOS has been updated to the latest version?
    https://www.asus.com/supportonly/GX502GW/HelpDesk_download/
    Thank you.
  13. Hello Re7r0, Sorry for may late reply. Please...

    Hello Re7r0,
    Sorry for may late reply.
    Please kindly send your device to service center for further examination.
    Thank you so much.
  14. Replies
    3
    Views
    270

    Hello looperkooper, Please kindly send your...

    Hello looperkooper,
    Please kindly send your device to service center for further examination.
    Thank you.
  15. Replies
    1
    Views
    192

    Hello Jimkan03, Dismantling the device yourself...

    Hello Jimkan03,
    Dismantling the device yourself will break the warranty.
    If you would like to add RAM, please send it to our service center.
    Thank you.
  16. Hi theforgottendestiny, I have send PM to you,...

    Hi theforgottendestiny,
    I have send PM to you, please kindly check.
    Thank you.
  17. Hello liplenny26, May you check which CPU do you...

    Hello liplenny26,
    May you check which CPU do you have?
    Intel® Core™ i7-10875H or Intel® Core™ i7-10750H?
    Thank you.
  18. Replies
    1
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    201

    Hello Daniel Shaw, I would not suggest you to do...

    Hello Daniel Shaw,
    I would not suggest you to do so in order to maintain stable performance, both on hardware and software.
    Each model has different motherboard design to work with all other...
  19. Hello Ajax Gaming, It looks like your...

    Hello Ajax Gaming,
    It looks like your motherboard needs a checking, together with your adapter, to be more secured.
    Please kindly send your device to service center. You may ask for more detail...
  20. Hello Deathastropphe, Please kindly send your...

    Hello Deathastropphe,
    Please kindly send your device to service center, together with your adapter as well.
    Thank you so much.
  21. Hi YorkFore, May you try to reinstall the...

    Hi YorkFore,
    May you try to reinstall the Refreshrate Service?
    https://www.asus.com/Laptops/ROG-Strix-SCAR-II/HelpDesk_Download/
    Thank you.
  22. Replies
    3
    Views
    586

    Hello grarrg, I'm really sorry about this....

    Hello grarrg,
    I'm really sorry about this.
    Please kindly PM me your SN or RMA number (if you still kept the record)
    I have reported this related department.
    Thank you so mcuh!
  23. Replies
    1
    Views
    129

    Hello blackguard, So the shutdown only happened...

    Hello blackguard,
    So the shutdown only happened once?
    After you set up the new webcam?
    Thank you.
  24. Replies
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    599

    Hello AgentHunk, Thank you for the update. Let...

    Hello AgentHunk,
    Thank you for the update.
    Let me know if any.
  25. Hello xDhii, Please kindly send your device to...

    Hello xDhii,
    Please kindly send your device to service center.
    We would make sure the firmware and drivers are updated and installed correctly for you.
    Thank you.
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