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  1. Hi sblantipodi, Have you sent the motherboard to...

    Hi sblantipodi,
    Have you sent the motherboard to our RMA?
    If yes, please share me our RMA number via PM.
    If the motherboard is at your hand, please set LED lighting to stealth mode in bios...
  2. Hi Rocket Scientist, I'll forward the...

    Hi Rocket Scientist,
    I'll forward the information and consult our tech team as well.
    Thank you.
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    Hi AlanFreitas_2108, Are your sound box and...

    Hi AlanFreitas_2108,
    Are your sound box and Hyperx Headset connecting to 3.5 mm port or USB port?
    There is no sound box and a Hyperx Headset appear in device manager after plug into your sound box...
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    Hi Dodgexander, After disable PCIE native power...

    Hi Dodgexander,
    After disable PCIE native power management, you don't get any WHEA 17 warning and BSOD?
    Which apps do you run will get WHEA 17 warning and BSOD on bios 1505 with bios all default...
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    Hi johnkickassgear, Please send your motherboard...

    Hi johnkickassgear,
    Please send your motherboard to our RMA and describe your issue and the frequency of occurrence in detail for further examination.
    Thank you.
  6. Hi A Murder of Crows, Is there any QLED light...

    Hi A Murder of Crows,
    Is there any QLED light on?
    If you use one ram stick, please install it in DIMM_B2 slot first....
  7. Hi jacapalaidum, Sorry for my misunderstanding....

    Hi jacapalaidum,
    Sorry for my misunderstanding. I'll consult our tech team more about your video.
    Thank you.
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    Hi Dodgexander, Thank you for your reply If our...

    Hi Dodgexander,
    Thank you for your reply
    If our local support has got back to you, please wait for an update from them.
    Thank you.
  9. Hi plee5509, Our tech team had a system with a...

    Hi plee5509,
    Our tech team had a system with a bench test to raise the CPU temperature and use software to monitor fan speed without Asus software on.
    Thank you.
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    Hi AlanFreitas_2108, Was it your first time to...

    Hi AlanFreitas_2108,
    Was it your first time to build pc and install audio driver?
    Do you get audio after try the audio driver in the link?
    Thank you.
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    Hi johnkickassgear, Have you tried another PSU...

    Hi johnkickassgear,
    Have you tried another PSU but the startup issue still occurs? or you don't have another PSU to try?
    Could you please help to reply my pm for other information?
    Thank you.
  12. Hi TechKnowledgeMan, If it is working fine when...

    Hi TechKnowledgeMan,
    If it is working fine when install 512gb Samsung drive, we would suggest backup your personal file and format the Gamix drive to try it again.
    The RMA time would be different...
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    Hi AlanFreitas_2108, Which audio dis you...

    Hi AlanFreitas_2108,
    Which audio dis you download and install form our support site? Realtek Audio Driver V6.0.9244.1 or Realtek Audio Driver V6.0.8960.1?
    Please download from below site again....
  14. Hi Rocket Scientist, As you can see in the...

    Hi Rocket Scientist,
    As you can see in the testing pic from our tech team, it can enter bios on bios 1402 with 2 ram sticks installed and drive installed in DIMM.2 slot.
    However, I will forward...
  15. Hi Zardoc, For Anydesk scenario, our tech team...

    Hi Zardoc,
    For Anydesk scenario, our tech team checked audio signal and found it is discontinuous. Please refer to the following picture.
    93700
    The discontinuous sound is probably caused by app....
  16. Hi zeon801305, Thank you for your double...

    Hi zeon801305,
    Thank you for your double confirmation about the sound issue. I'll forward it to our tech team for further checking.
    For OLED display issue, please send your motherboard to our RMA...
  17. Hi Rocket Scientist, Our tech team has tested...

    Hi Rocket Scientist,
    Our tech team has tested the motherboard and devices at hand on bios 1402 for 10 times, but don't encounter qcode99 issue.
    Here is the testing pic in bios:
    93685
    Please send...
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    Hi blitzcloud, For no boot issue, have you...

    Hi blitzcloud,
    For no boot issue, have you tested with minimal components?
    Please refer to the following links.
    https://www.asus.com/support/FAQ/1042632/
    https://www.asus.com/support/FAQ/1042678/...
  19. Hi zeon801305, Could you please check which port...

    Hi zeon801305,
    Could you please check which port did you connect when recorded the two videos?
    1. https://drive.google.com/file/d/1KF9XgWft8MzUqImxKRFYS1sBZpxOOR6c/view?usp=sharing
    2. listen...
  20. Hi zeon801305, For OLED display issue, please...

    Hi zeon801305,
    For OLED display issue, please send your motherboard to our RMA for further examination and share me our RMA number via PM.
    I'll inform our RMA center to look into your case.
    Thank...
  21. Hi jacapalaidum, The lasted bios version for ROG...

    Hi jacapalaidum,
    The lasted bios version for ROG STRIX Z690-I GAMING WIFI is 1505.
    If you are not using bios 1505, please download and update it from our support site....
  22. Hi TechKnowledgeMan, Do you mean your Gamix...

    Hi TechKnowledgeMan,
    Do you mean your Gamix drive is not detected in bios no matter which M.2 slots you install it in?
    If it is working fine when install other drives, please backup your personal...
  23. Hi jacapalaidum, Have you tried USB PD...

    Hi jacapalaidum,
    Have you tried USB PD controller FW update version 004?
    Was it updated in windows 10?
    Does it also occur on bios 1505 with bios all default settings?
    Please download PD FW update...
  24. Hi Sahaj, It is Nahimic related issue, so we are...

    Hi Sahaj,
    It is Nahimic related issue, so we are waiting for Nahimic to improve it.
    Thank you.
  25. Hi zeon801305, Sorry I thought you only check...

    Hi zeon801305,
    Sorry I thought you only check USB ports after pulled out the power cord from the PSU for 7-10 minutes.
    I'll share the information to our tech team for further checking.
    Thank you.
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