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Type: Posts; User: OnePiece@ASUS

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  1. Replies
    5
    Views
    4,754

    I apologize for the inconvenience caused, please...

    I apologize for the inconvenience caused, please send me a PM with the following information and I'll have this rectified for you as soon as possible.

    Product S/N (previous and current):
    Previous...
  2. Thanks for your feedback.

    Thanks for your feedback.
  3. Replies
    5
    Views
    2,262

    Sorry for the trouble. I would like to suggest...

    Sorry for the trouble.

    I would like to suggest you to bring back your laptop to our service center to clean the fan.

    The following is the contact information: ...
  4. Replies
    7
    Views
    1,890

    Hi, It might be that the screen itself is...

    Hi,

    It might be that the screen itself is broken (or cable).

    I would like to suggest you to bring back your laptop to our service center.

    The following is the contact information: ...
  5. Replies
    25
    Views
    6,749

    Hi, Could you please tell me which G752 model...

    Hi,

    Could you please tell me which G752 model you purchased and provide the video for us to confirm?

    Thank you.
  6. Hi, G752VL has four memory slots, two on the...

    Hi,

    G752VL has four memory slots, two on the front of the motherboard, two on the back of the motherboard.
    Memory SPEC is DDR4 2133 MHz SDRAM, up to 64 G, (16 GB x 4).
  7. Hi, According to your description, I would...

    Hi,

    According to your description, I would like to suggest you to bring back your laptop to our service center to check the CD-ROM installation.

    The following is the contact information: ...
  8. Replies
    20
    Views
    6,132

    Sorry for the trouble. I would like to suggest...

    Sorry for the trouble.

    I would like to suggest you to bring back your NB to our service center to adjust the keyboard.

    The following is the contact information: ...
  9. Hi, The model does not have Windows 10...

    Hi,

    The model does not have Windows 10 drivers. If you want to install the ATK driver for this model, we might suggest you to download and install the following driver. But we can not guarantee...
  10. Replies
    7
    Views
    4,705

    Because it is a third party software, we could...

    Because it is a third party software, we could not provide it on our official website.
    It is recommended that you backup the files in C:\esupport before reinstalling the system.
    Sorry for the...
  11. Replies
    9
    Views
    6,917

    Hi, Have you re-installed the audio driver and...

    Hi,
    Have you re-installed the audio driver and the problem still the same?
    I would like to suggest you to re-install the audio driver which is in C:\esupport and test again.
  12. Sorry for the trouble. The Memory's SPEC is...

    Sorry for the trouble.
    The Memory's SPEC is DDR3L 1600 MHz SDRAM, 2 x SO-DIMM socket for expansion up to 16 GB SDRAM .
    If you replaced with two 16GB RAM, we might not be able to guarantee the...
  13. Replies
    1
    Views
    2,121

    The following is the model we have tested for...

    The following is the model we have tested for your reference.
    Thank you.

    SSD P3X4 256GB M2 2280 NVME //SAMSUNG/MZVPV256HDGL-00000
    SSD P3X4 256GB M2 2280 NVME P //SAMSUNG/MZVLV256HCHP-00000
    SSD...
  14. According to your description, I would like to...

    According to your description, I would like to suggest you to bring back your laptop to our service center to check the machine's cooling.

    The following is the contact information: ...
  15. Replies
    1
    Views
    1,801

    Sorry for the trouble. If the screws were...

    Sorry for the trouble.

    If the screws were broken, I would like to suggest you to bring back your laptop to our service center to remove the hard drive.

    The following is the contact information:...
  16. I apologize for the inconvenience caused, please...

    I apologize for the inconvenience caused, please send me a PM with the following information and I'll have this rectified for you as soon as possible.

    Product S/N (previous and current):
    Previous...
  17. Replies
    3
    Views
    2,560

    Sorry for the trouble. We do no have this...

    Sorry for the trouble.

    We do no have this kind of tool to control laptop's fan. :(
  18. Replies
    5
    Views
    1,641

    We may recommend that you restore the system. If...

    We may recommend that you restore the system. If it was still no work , we would like to suggest you to bring back your NB to our service center.

    The following is the contact information: ...
  19. Replies
    2
    Views
    1,032

    Hi, you can call the service center to ask...

    Hi, you can call the service center to ask whether the battery can be purchased, and we do not recommend to use smaller ac/dc for this laptop.
    The following is the contact information: ...
  20. We do not recommend doing it by yourself. I...

    We do not recommend doing it by yourself.

    I would like to suggest you to bring back your NB to our service center.

    The following is the contact information: ...
  21. Hi, It is OK to upgrade RAM by yourself, but...

    Hi,

    It is OK to upgrade RAM by yourself, but when you need to repair this laptop, you need to replace back to the original RAM.
  22. Thanks for your feedback. :)

    Thanks for your feedback. :)
  23. Replies
    5
    Views
    4,754

    Sorry for the trouble. If the laptop has...

    Sorry for the trouble.

    If the laptop has overheated , we would like to suggest you to bring back your laptop to our service center.

    The following is the contact information: ...
  24. Sorry for the trouble. If the battery does not...

    Sorry for the trouble.

    If the battery does not charge properly, we would like to suggest you to bring back your NB, NB's battery, and adapter to our service center.

    The following is the contact...
  25. Replies
    4
    Views
    3,608

    Hi, I'll pass this case to our technical...

    Hi,

    I'll pass this case to our technical department to check this problem.

    Thank you.
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