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  1. Hi, to report issue, we would need some...

    Hi, to report issue, we would need some additional information regarding your full spec system, as well as a full description on when this is happening. If you have other lighting software, please...
  2. After looking into this a bit more, this is due...

    After looking into this a bit more, this is due to an hardware limitation. For some of the entry motherboard, we only have one EC controlling the two RGB connectors. This is the reason why only one...
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    Can you confirm if the Windows update is the...

    Can you confirm if the Windows update is the below one:

    2018-01 Security Update for Adobe Flash Player for Windows 10 Version 1709 for X64-based Systems (KB4056887)
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    You can visit the support page of the Crosshair...

    You can visit the support page of the Crosshair VI Hero => https://www.asus.com/us/Motherboards/ROG-CROSSHAIR-VI-HERO/HelpDesk_Download/
  5. Can you show a screenshot of Settings -> RGB...

    Can you show a screenshot of Settings -> RGB Headers -> Calibration
  6. Thanks for those additional detail. We will do...

    Thanks for those additional detail. We will do further test with Razer Synapse to improve stability.



    Please provide your full system spec and software version you are using.

    Also, does...
  7. Can you provide more details on: Motherboard: ...

    Can you provide more details on:
    Motherboard:
    BIOS:
    OS:
    Live Dash software version:
    Ai Suite version:
    NZXT CAM version:
  8. We are working on this topic. We will provide an...

    We are working on this topic. We will provide an update once available.

    For now the 1.00.07 is officialy available for Maximus X Formula and Zenith Extreme.
  9. When fans or ROG strips are connected to the RGB...

    When fans or ROG strips are connected to the RGB connector, it's normal they do not appear as AURA device. You can see them once you select an effect, and click on By Areas. Then you should see RGB...
  10. As I am collecting more cases with the NZXT...

    As I am collecting more cases with the NZXT Kraken 62, could you tell me which version of CAM are you using?


    Can you tell me which version of CAM are you using?


    We are trying our best to...
  11. Then something might be defective. I advice you...

    Then something might be defective. I advice you to RMA your motherboard.
  12. Does the LED of the motherboard light on or not...

    Does the LED of the motherboard light on or not at all?
  13. Do the LED of your motherboard light on? As your...

    Do the LED of your motherboard light on? As your LED EC-Version is empty, this mean, the connector is not properly plugged. Please check out the connector under the I/O cover.



    Have you tried...
  14. Can you elaborate regarding the AURA sync devices...

    Can you elaborate regarding the AURA sync devices you have and what do you mean by not syncing properly during the music mode.

    If you want to download 1.05.25 version, it is available on the...
  15. Can you provide your full spec details and if you...

    Can you provide your full spec details and if you are using any other lighting software like Corsair link or CAM from NZXT.



    Are you using CAM from NZXT?
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    Please refer to this thread...

    Please refer to this thread.

    When it's going to sleep the EC of the RAM cannot be controlled. So unless, you set them off before going to sleep, it's not possible on our side.
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    Thanks for reporting your fix. It seems that a...

    Thanks for reporting your fix. It seems that a file might corrupt the fact that the motherboard is being recognized by the AURA software. In some other cases, the Corsair Link seems to be a candidate...
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    Sticky: Thanks for your suggestion. We are already...

    Thanks for your suggestion.

    We are already looking into having different effects for each single device. This will definitely be a good feature to have.



    Those are nice idea.

    For the...
  19. I already reported this issue to our software...

    I already reported this issue to our software team. We are looking into it right now and should have a reply by next week.



    Please find the reply in your thread.



    We confirm there is a...
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    To resume, you do have two AURA sync devices:...

    To resume, you do have two AURA sync devices: Motherboard and G.skill memory kit.

    Please try to uninstall and reinstall AURA once again - you can check this post for steps to follow. As you have...
  21. All will depends on Corsair for their future...

    All will depends on Corsair for their future memory kits.
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    I recall that the C6H was a special case. Usually...

    I recall that the C6H was a special case. Usually we will not release this type of firmware.
  23. A load under 5% is the normal usage for AURA. Our...

    A load under 5% is the normal usage for AURA. Our software team keeps on working to optimize the resources usage for a best user experience.



    For users with a Z170 Pro-Gaming AURA...
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    Try to: 1. Uninstall AURA 2. Shut down your...

    Try to:
    1. Uninstall AURA
    2. Shut down your computer - and wait it's no more power going through (turn off PSU).
    3. Turn on your computer, and install AURA. Follow the different steps.
    4....
  25. The Corsair Vengeance memory kits 16GB are now...

    The Corsair Vengeance memory kits 16GB are now compatible with AURA sync and can be controlled with AURA software.

    Please note that Color Cycle and Breathing effect do not work due to Corsair EC...
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