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Type: Posts; User: MasterC@ROG

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  1. Hey there, was it working then it stopped...

    Hey there, was it working then it stopped working? Do you mean no sound? Is it on mute?
    Can you take some screenshots of what you see in Armoury Crate? The firmware version and device page.
  2. Sticky: Thanks for letting us know!

    Thanks for letting us know!
  3. Please find the updated firmware on the support...

    Please find the updated firmware on the support page:
    https://rog.asus.com/me-en/headsets-audio/headsets/usb-headsets/rog-delta-s-animate-model/helpdesk_bios/
    96308
  4. Thanks for letting us know it's resolved. For...

    Thanks for letting us know it's resolved.

    For anyone else, please let us know which motherboard if you are still having an issue. Thanks.
  5. Sticky: Sorry, we do provide support for Razer Synapse...

    Sorry, we do provide support for Razer Synapse related issues.
  6. Sticky: Please provide 2 logs - one from each the AC Lite...

    Please provide 2 logs - one from each the AC Lite Log Tool and another from ACLogTool

    Download AC Lite Log Tool here: https://www.asus.com/supportonly/armoury crate/helpdesk_download/
    96249...
  7. 96229 When Joystick Compatibility Mode is on...

    96229

    When Joystick Compatibility Mode is on (function is exclusive to Chakram X only, not the Chakram), the mouse is not detected as a controller. Despite not detected in Steam as a controller,...
  8. Sticky: More and more forms are being filled by...

    More and more forms are being filled by non-members, as of now they are no longer accepted if we can't contact you from the forum.
  9. Sticky: Sorry, that is a limitation not an error.

    Sorry, that is a limitation not an error.
  10. Replies
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    143

    Have you tried the Pixel Editor?...

    Have you tried the Pixel Editor?
    https://rog.asus.com/forum/showthread.php?128783-NEW-Anime-Matrix-Pixel-Editor-for-your-ROG-Strix-Flare-II-Animate
  11. By the way, it's a sticker, and the front has a...

    By the way, it's a sticker, and the front has a protective cover you can peel off (hence the bubbles).
  12. Sticky: If the issue only happens after the 512.95...

    If the issue only happens after the 512.95 driver, then it would seem that is the root cause and you should contact NVIDIA. Sorry, we do not provide support for Razer Synapse.
  13. Do your problems go away if you simply removed...

    Do your problems go away if you simply removed the other controller?

    If you are experiencing controller conflict, then enable "Joystick compatibility mode" (when connected via USB or 2.4 GHz).
    ...
  14. After investigating internally, the driver is not...

    After investigating internally, the driver is not the issue. It would seem that the monitor firmware may need to be reflashed, please send the monitor to one of the service centers to do this.
  15. Sticky: Form and log submitted. No lighting...

    Form and log submitted.
    No lighting service-related info in the log, please record and replicate again, thanks. You may upload to your existing Google Form.
    Do none of the device pages work? Did...
  16. I see numerous complaints but no forms submited...

    I see numerous complaints but no forms submited to report the issue. Please see the thread below. Thanks....
  17. I see numerous posts but no forms from you...

    I see numerous posts but no forms from you submited to report the issue. Please see the thread below. Thanks....
  18. Sticky: Thanks for letting us know a power cycle resolved...

    Thanks for letting us know a power cycle resolved the issue.
  19. Sticky: Does your AniMe Matrix tab not look like this?...

    Does your AniMe Matrix tab not look like this? Please take a screenshot if not.
    95589
  20. Everyone here got their issue resolved, if anyone...

    Everyone here got their issue resolved, if anyone else, the solution will be up on the support site soon, until then - feel free to PM me directly.
  21. Sticky: Please install this update: ASUS HAL Central...

    Please install this update: ASUS HAL Central v20220927
  22. That's for power-savings. When on battery, really...

    That's for power-savings. When on battery, really suggest to manage the power consumption (especially on a gaming laptop).
  23. Please report the issue by filling out a form,...

    Please report the issue by filling out a form, thanks.
    https://rog.asus.com/forum/showthread.php?130801-Armoury-crate-v5-3-4-0-aura-creator-v3-4-3-0-report-here-if-any-issues
  24. If still having problems, please report it by...

    If still having problems, please report it by filling out a form:
    https://rog.asus.com/forum/showthread.php?130801-Armoury-crate-v5-3-4-0-aura-creator-v3-4-3-0-report-here-if-any-issues
  25. Sticky: Please complete the Google Form, thanks.

    Please complete the Google Form, thanks.
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