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Type: Posts; User: Vertigorg

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  1. Well first, yes. My keyboard now works. In fact...

    Well first, yes. My keyboard now works. In fact when it stopped working, I attempted to boot into safe mode, and whilst I was about to choose the option in the boot loader of windows the computer...
  2. Yeah sorry I guess I was excited to find the...

    Yeah sorry I guess I was excited to find the problem I forgot about your questions :)

    I described it at the original post,
    This laptop has never been to a non official/local computer repair...
  3. Hey bro, first thanks again so much for your...

    Hey bro, first thanks again so much for your help!
    I have formatted my SSD and reinstalled windows 10, after that I installed the drivers from the eSupport folder image I have found on the german...
  4. Hi, I was running dxdiag and noticed the BIOS...

    Hi, I was running dxdiag and noticed the BIOS version is GL502VSK.204, how could that possibly be? Is the vendor's mistake?

    I had many problems with the keyboard which might had been a result of...
  5. Hi! thanks for the useful information! Amazon...

    Hi! thanks for the useful information! Amazon labels the model as GL502VS-DS71, thats also what is written on the sticker at the back of my laptop. It is indeed gl502vsk as the processor is from the...
  6. Hi, thanks for your reply. I did not make a...

    Hi, thanks for your reply.
    I did not make a confusion, the sticker on the laptop labels it at gl502vs-ds71 and it is a 7th gen intel model.
    perhaps the naming convention has been changed since I...
  7. Well yeah I didn't tell you my country so you...

    Well yeah I didn't tell you my country so you couldn't know that:) I asked a bit more generally what could you is the procedure or the steps you took to contact the customer loyalty guy in your...
  8. GL502VS (7th gen) internal keyboard not working! Service unhelpful

    I have already posted a thread about my situation, but perhaps it is should've been posted here.

    https://rog.asus.com/forum/showthread.php?106620-GL502VS-internal-keyboard-stopped-working!
  9. Yeah, well first about the right click > run as...

    Yeah, well first about the right click > run as administrator (I have done that, even though it is redundant) you can see the little shield icon in blue and yellow at the right bottom corner of the...
  10. Thanks for replying, Any idea where can I...

    Thanks for replying,

    Any idea where can I find if there is a CL person?
  11. I Created C:\eSupport\eDriver and copied the...

    I Created C:\eSupport\eDriver and copied the contents of the dvd there, it still throws me an error :\
  12. I didn't create a DVD, I just mounted the ISO...

    I didn't create a DVD, I just mounted the ISO (right click the iso file > mount) it shouldn't be the problem.

    I did download the correct DVD ISO, the error message persists.
    I guess downloading...
  13. GL502VSK (7th gen. Intel CPU) internal keyboard stopped working!

    At August, 2017 I have purchased this laptop (ordered from amazon with a warranty of 1 year).

    I have had times when I booted my laptop/woke it from sleep and the internal keyboard would stop...
  14. GL502VS (7th gen) internal keyboard not working! Service unhelpful

    At August, 2017 I have purchased this laptop (ordered from amazon with a warranty of 1 year).

    I have had times when I booted my laptop/woke it from sleep and the internal keyboard would stop...
  15. Thanks for the information, do you perhaps have a...

    Thanks for the information, do you perhaps have a link to the esupport folder for my model?
    I have downloaded the one from the german site, but it didn't run.
    I am currently running asus...
  16. Well, heres an update I've downloaded:...

    Well, heres an update I've downloaded:
    https://www.asustreiber.de/downloads/download/60-windows-10/798-gl502vs-treiber-dvd

    and mounted it but when i run asus installation wizard it throws an...
  17. Hi, thanks for your reply jdfrench3! It is now...

    Hi, thanks for your reply jdfrench3!

    It is now clear to me why the esupport folder is needed, (as a replacement for the DVD that usually came with laptops).
    I will attempt to mount the iso and...
  18. Well I assumed that everything can be downloaded...

    Well I assumed that everything can be downloaded directly from their website, as with most things today.

    I really prefer not to download anything from a 3-rd party website which i cannot really...
  19. After reinstalling windows 10 on a GL502VS what drivers should I install?

    HI!

    I am new to this forum, I have an asus rog laptop (model GL502VS-DS71).
    I have recently reinstalled windows 10 on the laptop.

    I would like to know which drivers should be installed after...
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