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  1. Hello Silent84, Thank you for the information.

    Hello Silent84,
    Thank you for the information.
  2. Dear all, I'm really sorry. I have picked up...

    Dear all,
    I'm really sorry. I have picked up this case and ask for re-escalation.
    May I know if the issue happen in different environment, different device or distance?
    Thank you very much.
  3. Replies
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    Views
    917

    Dear all, I'm really sorry. I have picked up...

    Dear all,
    I'm really sorry. I have picked up this case and ask for re-escalation.
    May I know if the issue happen in different environment, different device or distance?
    Thank you very much.
  4. Replies
    10
    Views
    2,429

    Dear all, Please refer to below link...

    Dear all,
    Please refer to below link
    https://www.asus.com/us/support/FAQ/1046215
    Thank you.
  5. Hi LuckySLS, Can you share below 2 screenshot?...

    Hi LuckySLS,
    Can you share below 2 screenshot?
    1.Device Manager >Nvidia GPU device>right click on the device and select [Property]>take a screenshot of the General Tab page.
    2. MyAsus>Customer...
  6. Hello Nepty, Can you PM me the product SN or RMA...

    Hello Nepty,
    Can you PM me the product SN or RMA number?
    If you have any picture taken before you send the device back, or any communication record between you, the carrier or our local team....
  7. Replies
    4
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    329

    Hi there, Sorry for our late confirmation. Both...

    Hi there,
    Sorry for our late confirmation.
    Both of the headers are for service, so that's why they are not labeled.
    One is for installing BIOS and one is for debug.
    Thank you very much.
  8. Replies
    1
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    263

    Hello Mutaz2019, Please kindly join the thread...

    Hello Mutaz2019,
    Please kindly join the thread
    https://rog.asus.com/forum/showthread.php?123459-Fix-to-coilwhine-on-Maximus-Hero-XIII
    We will continue our discussion there.
    This thread will be...
  9. Hi there, Can you share a video of the issue and...

    Hi there,
    Can you share a video of the issue and PM me your product SN or RMA number?
    So I can locate your case and see what happen.
    Thank you very much.
  10. Replies
    76
    Views
    10,139

    Dear all, Please refer to below link...

    Dear all,
    Please refer to below link
    https://rog.asus.com/motherboards/rog-strix/rog-strix-z590-e-gaming-wifi-model/helpdesk_bios
    under BIOS& Firmware there is an update
    "ALC4080/ALC4082 audio FW...
  11. Hi there, I am really grateful for your active...

    Hi there,
    I am really grateful for your active and your sharing.
    Mods would be really appreciate if you could understand that Mods are not from the same country as you and impossible to work 24/7...
  12. Hello Maurarg, I'm sorry that the TUF series...

    Hello Maurarg,
    I'm sorry that the TUF series does not have manual mode.
    Please share the full screenshot of Armoury crate when you are playing games,
    And the software you use to detect the fps....
  13. Replies
    4
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    377

    Hi there, The ASUS FN key APP does not support...

    Hi there,
    The ASUS FN key APP does not support your model.
    What issue did you encounter?
    Thank you.
  14. Replies
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    184

    Hello Chidare, Please share your product SN and...

    Hello Chidare,
    Please share your product SN and RMA number through private message with me.
    Thank you very much.
  15. Hello popel, Yes, a RMA would be needed. The...

    Hello popel,
    Yes, a RMA would be needed.
    The list that our local team provided to you are the ones we work with.
    If you send the device to them, you should be given a RMA number, 10...
  16. Hello Sunnstede, If you have concern about this...

    Hello Sunnstede,
    If you have concern about this issue, please kindly send it to our service center for further checking.
    Thank you.
  17. Replies
    76
    Views
    10,139

    Dear all, This issue is not being ignored. But...

    Dear all,
    This issue is not being ignored. But it is true that we did not make much progress.
    The new firmwares continue to fail, not just on ASUS product.
    We will continue to work on this and I...
  18. Hello popel45, I'm from ASUS HQ Customer service...

    Hello popel45,
    I'm from ASUS HQ Customer service team.
    Thank you for your feedback. I have reported them for future improvement.

    Please kindly understand that as a general rule, for all of our...
  19. Hello leomon32, We are really sorry about this....

    Hello leomon32,
    We are really sorry about this. We are now working on this issue.
    Please PM me your product SN.
    You can check the box or the sticker on the bottom of the laptop.
    Thank you.
  20. Replies
    3
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    352

    Hi Nitrius, Have you tried the Fan Xpert to...

    Hi Nitrius,
    Have you tried the Fan Xpert to adjust the fan?
    https://www.asus.com/support/FAQ/1034000/
    If there is any issue, please share some screenshot or video of the issue with us.
    Thank you.
  21. Hello Tremton, The Samsung SSD you use is PCIe...

    Hello Tremton,
    The Samsung SSD you use is PCIe NVMe interface, right?
    Could you tired the third point of RAID Doc 1.1.3.3
    Advanced>CPU Storage Configuration>set all corresponding PCIE slots to...
  22. Replies
    12
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    1,369

    Hello DunkingDonut, So if you turn off HDR, the...

    Hello DunkingDonut,
    So if you turn off HDR, the monitor would not dim, right?
    Please refer to below link to adjust HDR on the monitor.
    https://www.asus.com/support/FAQ/1042921/
    Thank you.
  23. Replies
    2
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    187

    Hi there, The process is different. But result...

    Hi there,
    The process is different. But result is the same.
    Please refer to below link
    https://www.asus.com/support/FAQ/1012152/
    https://www.asus.com/support/FAQ/1012815/
    Thank you.
  24. Replies
    76
    Views
    10,139

    Dear all, We are really sorry. The new...

    Dear all,
    We are really sorry.
    The new firmwares from realtek still didn't pass the verification.
    We will continue to work on it.
    Thank you very much.
  25. Replies
    56
    Views
    5,163

    Dear all, Our technical support has been looking...

    Dear all,
    Our technical support has been looking in to this case, so please keep replying here.
    Please share a video of the issue. It would be great if the video is taken close up and we can better...
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