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Type: Posts; User: MasterC@ROG

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  1. That's great to hear!

    That's great to hear!
  2. The high number of handles issue has been...

    The high number of handles issue has been replicated and a solution will be implemented. Thanks.
  3. We have tested the ROG Spotlight in different...

    We have tested the ROG Spotlight in different configurations and did not find any issues. Please avoid connecting to USB hubs, and PM me your log with system specs. Note that it is not supported in...
  4. Hey Guys, GPU Tweak II V2.3.0.3 will be available...

    Hey Guys, GPU Tweak II V2.3.0.3 will be available online within the next 24 hours. It will resolve the conflict with the KB4601319 security update.
  5. For anyone who isn't able to install, please...

    For anyone who isn't able to install, please still provide the info requested in the original post. I understand providing logs would be out of the question, but please at least provide some info...
  6. Is this a reoccurring thing or once-off?

    Is this a reoccurring thing or once-off?
  7. Please bear with us as we investigate your issues...

    Please bear with us as we investigate your issues and requests, your feedback is heard. As you all know, there are many moving parts to gaming PCs and thus the level of customizations, this is what...
  8. Unfortunately, the receivers cannot be purchased...

    Unfortunately, the receivers cannot be purchased separately since they are produced with the headset as a pair. If you are able to send in the faulty one..... there might be possibility our service...
  9. Can you upload to cloud storage such as...

    Can you upload to cloud storage such as WebStorage or Google Drive, then share a download link?
  10. The Spatha was launched almost 5 years ago, and...

    The Spatha was launched almost 5 years ago, and in the past Aura Sync was of course fully-functional for our flagship mouse. The popularity of the mouse meant that we provided support for it as much...
  11. The Spatha offers Aura Sync capability via wired...

    The Spatha offers Aura Sync capability via wired mode only.
  12. Armoury crate v3.3.7.0 [report here if any issues]

    Suggest to uninstall Aura Sync software if already installed.

    Release Notes:
    Core services updates:
    Armoury Crate Service v3.3.7
    Armoury Crate Lite Service v3.3.7
    ROG Live Service v1.1.16.0...
  13. Armoury Crate version 3.3.7.0 has rolled out. A...

    Armoury Crate version 3.3.7.0 has rolled out. A new dedicated issue-reporting thread will be created soon. This thread is now closed.
  14. Hey there, I received your log on 12/17, but the...

    Hey there, I received your log on 12/17, but the file was created about 10 days prior. Can you record another log and replicate this issue?
  15. If the issue persists, please send me a log....

    If the issue persists, please send me a log. Thanks.
  16. This issue should be resolved after installing...

    This issue should be resolved after installing the latest AURA Kit update. Please give it another try.
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    Hmmm... a peculiar key to map for gaming ;) ...

    Hmmm... a peculiar key to map for gaming ;)
    Please report issues in this thread, thanks.
    https://rog.asus.com/forum/showthread.php?121465-Armoury-crate-v3-2-4-0-report-here-if-any-issues
  18. Your AURA Service version (3.03.79) is old, was...

    Your AURA Service version (3.03.79) is old, was Aura Creator installed using the standalone or as part of the Armoury Crate installation?
    Is the version of AURA Service shown in WIndows=>Apps also...
  19. Replies
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    5,468

    Does your profile change when F-keys are...

    Does your profile change when F-keys are pressed?? (F-Lock disabled)
  20. Replies
    39
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    5,468

    **Update** The Strix Flare default profile bug...

    **Update** The Strix Flare default profile bug has been resolved in the latest KB HAL v1.01.41 update.
  21. Sorry, we don't develop software for that purpose.

    Sorry, we don't develop software for that purpose.
  22. **Update** The Strix Flare default profile bug...

    **Update** The Strix Flare default profile bug has been resolved in the latest KB HAL v1.01.41 update. Pressing media keys will no longer cause the keyboard to switch to the default profile, which...
  23. Should be resolved.

    Should be resolved.
  24. Please use Armoury Crate, feedback in the forum...

    Please use Armoury Crate, feedback in the forum for the new uninstaller is very positive if you wish to use it. Armoury Crate is the software we provide support for from this year on.
  25. Could you elaborate what you mean by home tab? Do...

    Could you elaborate what you mean by home tab? Do you mean the small triangles on each device which link to the device page? If so, that looks fine - they only show if the device allows its own...
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