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  1. Sticky: Hey there, I received your log on 12/17, but the...

    Hey there, I received your log on 12/17, but the file was created about 10 days prior. Can you record another log and replicate this issue?
  2. Sticky: If the issue persists, please send me a log....

    If the issue persists, please send me a log. Thanks.
  3. Sticky: This issue should be resolved after installing...

    This issue should be resolved after installing the latest AURA Kit update. Please give it another try.
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    Hmmm... a peculiar key to map for gaming ;) ...

    Hmmm... a peculiar key to map for gaming ;)
    Please report issues in this thread, thanks.
    https://rog.asus.com/forum/showthread.php?121465-Armoury-crate-v3-2-4-0-report-here-if-any-issues
  5. Sticky: Your AURA Service version (3.03.79) is old, was...

    Your AURA Service version (3.03.79) is old, was Aura Creator installed using the standalone or as part of the Armoury Crate installation?
    Is the version of AURA Service shown in WIndows=>Apps also...
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    Does your profile change when F-keys are...

    Does your profile change when F-keys are pressed?? (F-Lock disabled)
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    **Update** The Strix Flare default profile bug...

    **Update** The Strix Flare default profile bug has been resolved in the latest KB HAL v1.01.41 update.
  8. Sorry, we don't develop software for that purpose.

    Sorry, we don't develop software for that purpose.
  9. Sticky: **Update** The Strix Flare default profile bug...

    **Update** The Strix Flare default profile bug has been resolved in the latest KB HAL v1.01.41 update. Pressing media keys will no longer cause the keyboard to switch to the default profile, which...
  10. Should be resolved.

    Should be resolved.
  11. Please use Armoury Crate, feedback in the forum...

    Please use Armoury Crate, feedback in the forum for the new uninstaller is very positive if you wish to use it. Armoury Crate is the software we provide support for from this year on.
  12. Sticky: Could you elaborate what you mean by home tab? Do...

    Could you elaborate what you mean by home tab? Do you mean the small triangles on each device which link to the device page? If so, that looks fine - they only show if the device allows its own...
  13. Sticky: Good to hear most of the bugs were resolved....

    Good to hear most of the bugs were resolved. Please check the FAQ for the supported product list: https://www.asus.com/support/FAQ/1042484.
    The supported list is growing, but some may not be added...
  14. Sticky: Tried uninstalling and installing Armoury Crate?

    Tried uninstalling and installing Armoury Crate?
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    There will be a slight delay for this, but rest...

    There will be a slight delay for this, but rest assured, there will be a solution (estimated time: 1-2 weeks).
  16. Sticky: Glad the updated tool helped. The fix for Flare...

    Glad the updated tool helped. The fix for Flare issue has been slightly delayed, but you won't need to wait too much longer - should only be ready in another week or so.
  17. Sticky: Hey guys, here is an updated version of the...

    Hey guys, here is an updated version of the uninstaller (V1.1.2.0). This should resolve the reinstallation issue.
    https://drive.google.com/file/d/1tL22LNAqLWO-G7UQTCLSfCg7dDbZ09-f/view?usp=sharing
    ...
  18. Sticky: Try installing Armoury Crate only first. Then...

    Try installing Armoury Crate only first. Then Aura Creator after reboot.
  19. If you want to control the power/sleep states...

    If you want to control the power/sleep states when the lid closes, this should be controlled within Windows: Control Panel>Hardware and Sound>Power Options>Choose what closing the lid does. I think...
  20. This is the list of games reported, please add to...

    This is the list of games reported, please add to this list if necessary and we'll try to verify. Paladins and War Thunder tested ok on our end.

    Dead by Daylight
    War Thunder (when EAC on)...
  21. Does this mean the uninstaller resolved this...

    Does this mean the uninstaller resolved this issue in your case? Anyone else resolved the issue by using the uninstaller?
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    The fix should be ready by next week guys.

    The fix should be ready by next week guys.
  23. Sticky: It's okay, our software people can read gibberish...

    It's okay, our software people can read gibberish ;)
  24. Sticky: Did you check if your internet connection is ok?

    Did you check if your internet connection is ok?
  25. Sticky: Could you please list the game titles which...

    Could you please list the game titles which trigger EAC? Thanks.
    We tested Paladins and War Thunder, they appear to be fine.
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