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Type: Posts; User: Blake@ROG

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  1. Hello Martin, I haven't see any repair record in...

    Hello Martin,
    I haven't see any repair record in the system.
    Are you planning to send the monitor to our service center?
    Please PM me your RMA number if you get one, I can track your case by it....
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    370

    Hi Dunking Donut, May you help to record a video...

    Hi Dunking Donut,
    May you help to record a video of the issue?
    Thank you.
  3. Replies
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    1,817

    Hello Krzywy, Thank you for providing more...

    Hello Krzywy,
    Thank you for providing more information.
    So after you update VBIOS, you have reinstalled all the drivers?
    If so, may you share the drivers you install and it's version? (Display...
  4. Hello MAngelBG, Version 0605 please. Thank you...

    Hello MAngelBG,
    Version 0605 please.
    Thank you very much.
  5. Replies
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    273

    Hi there, Have you ever contacted our local team...

    Hi there,
    Have you ever contacted our local team about it?
    Please PM me your product SN.
    Thank you so much.
  6. Hello Planetgazer, From you description, the...

    Hello Planetgazer,
    From you description, the BIOS installation is fine, and if you still have concern about it, you can always flash the same version again manually.
    Please also kindly understand...
  7. Hello geecee, May you share a video of how you...

    Hello geecee,
    May you share a video of how you adjust the setting and the issue you encountered?
    Thank you very much.
  8. Replies
    1
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    Hi there, May you share a picture with us to...

    Hi there,
    May you share a picture with us to identify the issue?
    And please PM me your SN, you may refer to below link to double check on your SN.
    https://www.asus.com/support/article/566/
    Thank...
  9. Hello shark75, There is a new BIOS 0605...

    Hello shark75,
    There is a new BIOS 0605
    https://rog.asus.com/motherboards/rog-maximus/rog-maximus-xiii-hero-model/helpdesk_download
    may you help to update it and see if you still have the problem?...
  10. Replies
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    1,817

    Hello Krzywy, May you send your product to our...

    Hello Krzywy,
    May you send your product to our service center?
    Please PM me your SN and RMA number and I will track your case.

    Hello 12hoken,
    May you PM me your SN as well?

    Thank you so much.
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    158

    Hello jes, 1. this is very subjective, please...

    Hello jes,
    1. this is very subjective, please give more description or record.
    2.there are 2 M.2 slot on your model.
    3. there are a lot of things that could affect FPS, network, temperature,...
  12. Replies
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    143

    Hello Fenrir, Which model do you have? Thank...

    Hello Fenrir,
    Which model do you have?
    Thank you.
  13. Hi there, Which part is getting louder? The...

    Hi there,
    Which part is getting louder?
    The fan? is the device hotter?
    Thank you.
  14. Hi there, May you help to check if you have...

    Hi there,
    May you help to check if you have updated to BIOS221?
    And have your Windows updates completed?
    When the device "go to sleep", you mean it just "black screen"? and you press any button...
  15. Hi there, May you provide more detail? may you...

    Hi there,
    May you provide more detail? may you share the comparison?
    You may update the audio and displat driver to the latest version.
    Thank you.
  16. Hello reaves42, Please refer to below link...

    Hello reaves42,
    Please refer to below link
    https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/
    You may try to use the uninstall tool to uninstall all the Armoury Crate related...
  17. Replies
    1
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    205

    Hi there, If you enter Safe mode or BIOS, does...

    Hi there,
    If you enter Safe mode or BIOS, does it bar light up?
    If it still doesn't light up, please kindly send your device to our service center to check for the hardware.
    Thank you.
  18. Replies
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    273

    Hi there, from your description, your laptop...

    Hi there,
    from your description, your laptop temperature are fine.
    Thank you.
  19. Hello Ethan, In your C drive, there should be an...

    Hello Ethan,
    In your C drive, there should be an eSupport file, containing all the initial driver of your device.
    you may copy that folder and reset your device.
    ...
  20. Replies
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    166

    Hi Sanan, According to the spec of the SSD, it...

    Hi Sanan,
    According to the spec of the SSD, it matches the requirement.
    Thank you.
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    3,223

    Hi there, We have only test Samsung PCIe 3*4...

    Hi there,
    We have only test Samsung PCIe 3*4 NVMe SSD on this model.
    Maximum is 512GB.
    Thank you.
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    99

    HI there, By model name, GV and GT are different...

    HI there,
    By model name, GV and GT are different in graphic card.
    In general, the 2 two model have no difference in appearance,
    For some optional function, like numpad, it's different bydevice to...
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    Hi there, Then it's meaning refund for your...

    Hi there,
    Then it's meaning refund for your case.
    We need to check for your invoice or the record from the retailer for the amount of money you pay for the product (credit) then we can proceed...
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    1,379

    Hello Neeto Guido, Is there something wrong with...

    Hello Neeto Guido,
    Is there something wrong with your repair case?
    Please PM me the product SN and RMA number and I will dig in.
    Thank you.
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    Hi there, credit note means it is proceeding...

    Hi there,
    credit note means it is proceeding replacement or refund to you, isn't it?
    Or there is another meaning for credit note from your side?
    Thank you.
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