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Type: Posts; User: Bahz

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  1. Replies
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    I have escalated each case to our audio team...

    I have escalated each case to our audio team where I received a PM from you regarding not getting a call from the service team but unfortunately it appears that local service resources are limited...
  2. Can you also provide us with the minidump file?...

    Can you also provide us with the minidump file? You can find the minidump file at this directory location: C:\Windows\Minidump\Minidump.dmp

    Thanks.
  3. Thanks for reporting this, can you post your...

    Thanks for reporting this, can you post your issue and share your full system specs in the thread below:...
  4. GPU Tweak II v1.5.2.8 Released [report all bugs in this thread]

    Please report all bugs for GPU Tweak II v1.5.2.8 in this thread.

    Patch notes for this version:
    1.Fixed an issue where the Power Target could not be properly adjusted for certain models.
    2.0dB...
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    Sorry I haven't been following this thread...

    Sorry I haven't been following this thread closely and this will be officially my last week on the forum. I will have this issue reported over to our team and have them look into this as GPU Tweak II...
  6. New centurion headset with revised microphone...

    New centurion headset with revised microphone should have S/N starting with H9 - H10, some will have H8 but to be safe it's guaranteed to have the revised microphone if the serial number starts from...
  7. Replies
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    I tested more during the weekend and yes I can...

    I tested more during the weekend and yes I can confirm that stereo mode (2.1) does have echo issue while watching videos and listening to music.
  8. Replies
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    I really appreciate everyone spending the time to...

    I really appreciate everyone spending the time to help test and report back with bugs. I will no longer be handling any cases on the forum so I will pass the responsibilities over to MasterC@ASUS....
  9. I appreciate you taking the time to provide us...

    I appreciate you taking the time to provide us with this, I'll make sure our software team reviews this video can find a way to replicate and patch these issues.
  10. Replies
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    Just for clarification as Cl-Albert brought to my...

    Just for clarification as Cl-Albert brought to my attention that I misread the message from Jereyo. This thread is for GL502VS only, GL502VSK is unrelated to any information posted in this thread. We...
  11. Good to hear that your system is at least booting...

    Good to hear that your system is at least booting up now. I'll check with them if they tried doing that and if they experienced the same issue as you.
  12. Replies
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    Thank you both for confirming that this version...

    Thank you both for confirming that this version fixes the issue.
  13. I don't think we received any other reports of...

    I don't think we received any other reports of this issue, but it's kind of strange to have both buttons having this issue. I'm guessing you may have two defective switches but that would be very...
  14. This is not the same issue as the original post,...

    This is not the same issue as the original post, please post your issue in a new thread. Also dual boot option is not an original configuration for majority of users and is not supported by us. The...
  15. Our team put together a system with the same...

    Our team put together a system with the same specs and couldn't replicate this issue, they recommended that you remove the card then remove the OC in BIOS then revert to default settings and then put...
  16. Replies
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    We're doing our best to try and replicate all the...

    We're doing our best to try and replicate all the issues that everyone has been describing, I believe they will offer a fix for this very soon.
  17. Replies
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    Thank you for taking the time to provide this...

    Thank you for taking the time to provide this info for us.
  18. Thread: ROG Claymore

    by Bahz
    Replies
    370
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    146,293

    I already confirmed this with our product...

    I already confirmed this with our product managers yesterday.
  19. Replies
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    I haven't seen anyone report that the notebook is...

    I haven't seen anyone report that the notebook is discharging while surfing, it may be possible you may have a defective battery. Indonesia doesn't have any active cases so I assume service team in...
  20. Great to hear that the issue is resolved for you...

    Great to hear that the issue is resolved for you and thanks for sharing.
  21. Since you're in the EU you need to report it to...

    Since you're in the EU you need to report it to the retailer as you probably RMA'd it through the retailer.
  22. Hi there, Please provide me with the following...

    Hi there,

    Please provide me with the following details and I will follow on this case for you.

    Product S/N:
    RMA#:
    Case ID#:

    Thanks.
  23. Thread: ROG Claymore

    by Bahz
    Replies
    370
    Views
    146,293

    Correction: Only Claymore is AURA Sync capable,...

    Correction:
    Only Claymore is AURA Sync capable, the GK2000 RGB is only AURA RGB and is not AURA Sync compatible.
  24. Replies
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    The link doesn't work for me. It's best to...

    The link doesn't work for me. It's best to determine if the coil whine is coming from the PSU or the graphics card. Is your system plugged into the wall directly or do you have a power surge...
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    Thanks Dave. Thread locked.

    Thanks Dave. Thread locked.
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