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  1. This is actually one of the reasons I've always...

    This is actually one of the reasons I've always hated buying Asus: practically zero official customer support. Of course, the same holds true for all the other motherboard makers.

    Have you...
  2. Wow. And, now, it's version 3801 one day later.

    Wow. And, now, it's version 3801 one day later.
  3. That's odd. They had the 3703 Beta up for weeks....

    That's odd. They had the 3703 Beta up for weeks. It's just been replaced with the 3702 release:

    https://rog.asus.com/us/motherboards/rog-crosshair/rog-crosshair-viii-hero-model/helpdesk_bios
  4. There's an email option for support at: ...

    There's an email option for support at:

    https://rog.asus.com/support

    (at least on my browser). And, the following looks like it's for starting the RMA process:

    https://rma.asus.com/us
    ...
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    The C7H supposedly supports BIOS Flashback. So,...

    The C7H supposedly supports BIOS Flashback. So, you ought to be able to flash the BIOS without anything but the power supply. Here are the instructions:

    https://www.asus.com/support/FAQ/1038568
  6. I'm clueless about this, but it sounds like it's...

    I'm clueless about this, but it sounds like it's possible the power supply isn't powering down when the board is powered off. Are you using the cables that came with the power supply? Or, are you...
  7. Ye gods! We're coming up on another month with...

    Ye gods! We're coming up on another month with this same beta being the last thing released. By now, they ought to know whether the beta is bad and they should have released a new beta, or the beta...
  8. Yep. I'm on the Hero, and have been wondering...

    Yep. I'm on the Hero, and have been wondering when they were going to provide a non-beta firmware, too. Over a month on a single beta seems awfully odd to me.
  9. I'm sure you did this when you opened the machine...

    I'm sure you did this when you opened the machine up to do all the re-pasting and stuff, but just to make sure, did you check that the vents/ducts/fans weren't blocked and were actually spinning? ...
  10. BIOS 3302 for Crosshair VIII Hero (non-Wireless)

    Well, only 10 days ago I finished updating our Crosshair VIII Hero (non-wireless) motherboards to BIOS 3204 and now I see there's a new one out:


    ...
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    Two days ago, I updated my BIOS to version 3204. ...

    Two days ago, I updated my BIOS to version 3204. So far, no problems at all. I'll wait until the end of the month and, if it's still OK, I'll update my spousal unit's computer as well.
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    BIOS 3204 for Crosshair VIII Hero

    "Version 3204
    2021/01/29 20.41 MBytes
    ROG CROSSHAIR VIII HERO BIOS 3204
    1. Update AMD AM4 AGESA V2 PI 1.2.0.0

    Before running the USB BIOS Flashback tool, please rename the BIOS file (C8H.CAP)...
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    For the 5th time, I tried starting that thread...

    For the 5th time, I tried starting that thread about the BIOS and got the same error. I even tried it without the link.

    I'd appreciate it if someone reading this could copy the information and...
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    How's that for aliens? I can't post a real...

    How's that for aliens? I can't post a real thread with real information. But, a test thread that's spurious works just fine. Sorry.

    EDIT: Tried re-starting a real, new thread and once again...
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    I Can't Start a Thread

    I can't start a thread here.

    EDIT: Here's what I've tried starting the thread with 4 times now:

    "Version 3204
    2021/01/29 20.41 MBytes
    ROG CROSSHAIR VIII HERO BIOS 3204
    1. Update AMD AM4...
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    I had the same problem with the site myself (I...

    I had the same problem with the site myself (I was using Firefox). I switched my browser (to Brave) and, for whatever reason, I'm not having that problem any more. I'm pretty sure I'd done the...
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    Any idea what they mean by: "3. Update...

    Any idea what they mean by:

    "3. Update Graphical Firmware"?

    Does that mean the "graphics" of the actual firmware have been updated or that the firmware controlling any graphical function of the...
  18. I don't know what your BIOS looks like, but on my...

    I don't know what your BIOS looks like, but on my desktop machine, it's under Tools > Asus Armory Crate > Download & Install Armory Crate app. But, since yours is a laptop, I'm wondering if it's...
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    Hard to believe it's even possible for them to...

    Hard to believe it's even possible for them to mess up so badly that they posted a beta BIOS to the web and there's nothing anywhere about it being beta. I added my thoughts to that reddit thread...
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    No issues with my chipset fan. My chipset...

    No issues with my chipset fan. My chipset maintains a near constant 63 degrees C and the chipset fan idles at about 2950 RPM (plus or minus about 20 RPM). During a Cinebench run, it went up to 2994...
  21. I've got two computers here with the same setup...

    I've got two computers here with the same setup and they both show similar M.2 temperatures (one is about four degrees higher than the other). I've got the fans on the GTX 1080s set to idle at 16%...
  22. OK. Thanks. Mine is idling around 51 degrees C...

    OK. Thanks. Mine is idling around 51 degrees C and I'd seen some threads saying they prefer idling in the 40s. So, I was considering the move to the other slot. But, since that might actually...
  23. M.2-1 vs M.2-2 Temperatures on Crosshair VIII Hero (x570)?

    Has anyone moved an M.2 NVME drive from one to the other location (M.2-1 vs M.2-2) on an Asus ROG Crosshair VIII Hero (x570) motherboard? Right now, mine is installed in the first M.2-1 (right under...
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    I guess I'll also ask if anyone knows the...

    I guess I'll also ask if anyone knows the "proper" way to update the BIOS if fTPM is turned on. I don't use Bitlocker, so I don't have to disable that before a BIOS update. But, I'm pretty sure...
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    Windows 10 TPM Device Driver Errors

    Both my wife and I have Asus ROG Crosshair VIII Hero (X570) motherboards (Asus BIOS 1302) with AMD Ryzen 7 3700X processors (AMD Chipset Software 2.04.28.626) that use the CPU's fTPM ability set up...
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