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  1. Replies
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    Hi Chinoka, Our tech team tested headphone at...

    Hi Chinoka,
    Our tech team tested headphone at hand and it had similar impedance sensing issue but the issue was gone after update ALC4080/ALC4082 audio FW with the Realtek USB Audio Driver...
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    2,489

    Hi MonstyB, Thank you for your reply. Have you...

    Hi MonstyB,
    Thank you for your reply.
    Have you tried bios 1603 with bios all default settings(no OC and no XMP)? Did it also freeze at the beginning of boot process and during shutdown?
    or it...
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    Hi AfterShock and Rolda, After consulted our...

    Hi AfterShock and Rolda,
    After consulted our tech team, only some specific ASUS graphics cards will show information in GPU post.
    Also, newer graphics cards are not supported.
    Thank you.
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    Hi TrebleTA, SNR margin is affected by ISP line,...

    Hi TrebleTA,
    SNR margin is affected by ISP line, so if it is low from ISP side, I'm afraid we cannot deal with the issue.
    Thank you.
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    Hi Dodgexander, Our tech team have tested the...

    Hi Dodgexander,
    Our tech team have tested the motherboard and NVME T-Force CARDEA A440 in M.2_2 slot with CrystalDiskMark testing, but I'm afraid they don't see WHEA 17 error.
    If you disable PCIE...
  6. Hi trihy, Do you want to restart the pc but the...

    Hi trihy,
    Do you want to restart the pc but the power led remaining on?
    Please click restart in windows to see if it meets you needs.
    Thank you.
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    2,489

    Hi MonstyB, Do you have freezing issue at idle...

    Hi MonstyB,
    Do you have freezing issue at idle or only during boot?
    Do you have the issue on bios 1603 with bios all default settings?
    If you disable C-states in bios, does the freezing issue...
  8. Hi seiferx80, Thank you for your reply. Was it...

    Hi seiferx80,
    Thank you for your reply.
    Was it the same when you used previous bios?
    Are other components you are using same as PC specs profile on the forum?
    Is the ram model name...
  9. Replies
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    28,219

    Hi mini-itx, May I have more detail about the...

    Hi mini-itx,
    May I have more detail about the BSOD, freezing, black screen crashing issues you encounter?
    Do they occur when run the specific apps? How often do they occur? Is there any error...
  10. Replies
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    Hi Kukul, Thank you for your reply. If you...

    Hi Kukul,
    Thank you for your reply.
    If you exchange two SSDs(the one in M.2_3 slot changed to M.2_2 slot), do you get WHEA 17 error when do CrystalDiskMark testing on the SSD in M.2_2 slot?
    May I...
  11. Hi ChrisL1971, The estimated schedule is the...

    Hi ChrisL1971,
    The estimated schedule is the middle of September, but if tech team find issue when testing, it would be postponed.
    Please stay tuned to our official website for bios update...
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    Hi TrebleTA, If the up line attenuation (dB) is...

    Hi TrebleTA,
    If the up line attenuation (dB) is the same on the ISP device, most likely it is from ISP line.
    Please consult ISP more about it.
    Thank you.
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    28,219

    Hi Dodgexander, Thank you for your confirmation....

    Hi Dodgexander,
    Thank you for your confirmation.
    For WHEA 17 in M.2_2, I'll consult our tech team more about this.
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    Hi TrebleTA, In your first screenshot, we see...

    Hi TrebleTA,
    In your first screenshot, we see Sky NR801 and our tech team think it is not the information of DSL-AX82U. If you see DSL-AX82U has sky boardband in DSL-AX82U quick setup wizard, may I...
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    Hi Dodgexander, Thank you for your reply but I'm...

    Hi Dodgexander,
    Thank you for your reply but I'm little confused.
    After checked specs on our site, for ROG STRIX Z690-I GAMING WIFI, M.2_1 is from CPU and M.2_2 is from chipset.
    Do you get the...
  16. Hi Icehunter, Thank you for your reply. I'll...

    Hi Icehunter,
    Thank you for your reply.
    I'll consult our tech team more about this.
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    Hi TrebleTA, If you see DSL-AX82U is sky...

    Hi TrebleTA,
    If you see DSL-AX82U is sky Boardband in the DSL-AX82U box, may I have photo of it?
    If you have concerns about connecting both to the DSL line at the same time, please try both in the...
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    Hi AfterShock, Thank you for your information....

    Hi AfterShock,
    Thank you for your information.
    I'll consult our tech team more about this.
  19. Hi seiferx80, Could you please borrow other SSD...

    Hi seiferx80,
    Could you please borrow other SSD to try it in slot 1?
    Thank you.
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    Hi SleazyPMartini, Is there any error message...

    Hi SleazyPMartini,
    Is there any error message when you register the motherboard?
    Have you tried with other browser to register it?
    Thank you.
  21. Hi Icehunter, May I have the serial number of...

    Hi Icehunter,
    May I have the serial number of your ROG STRIX Z690-A Gaming D4 motherboards via PM?
    For your ram model, could you please help to provide a photo like this to check the version?...
  22. Hi seiferx80, May I know how do you check the...

    Hi seiferx80,
    May I know how do you check the SSD is not running X4 speed?
    Do you have only one samsung 970 EVO SSD or have other SSD in slot2?
    Have you tried with other SSD in slot 1?
    Do you...
  23. Replies
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    28,219

    Hi Dodgexander, If you install the OS drive in...

    Hi Dodgexander,
    If you install the OS drive in M.2_1 slot, do you also get WHEA 17 error when run CrystalDisk mark on bios 1601 with bios all default settings?
    Do you only use TEAMGROUP T-Force...
  24. Replies
    222
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    28,219

    Hi Kukul, Do you get WHEA 17 error on bios 1601...

    Hi Kukul,
    Do you get WHEA 17 error on bios 1601 with bios all default settings except PCIE Native Power Management disabled?
    If you install the OS drive in other M.2 slot, do you also get the...
  25. Hi Icehunter, Do you mean you only get the issue...

    Hi Icehunter,
    Do you mean you only get the issue when any drive installing in M.2_3 slot?
    Do you use dedicated graphics card? If yes, do you use riser cable?
    How often does the issue occur with...
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