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  1. Hi PSYKOnz, Sorry I forgot to reply this part....

    Hi PSYKOnz,
    Sorry I forgot to reply this part. We are not sure the function of ITE Gen2x2 Flash Tool, but as you mentioned looks like it is in AsusFCNotification file.
    Does ITE Gen2x2 Flash Tool...
  2. Hi zeon801305, Our tech team would like to know...

    Hi zeon801305,
    Our tech team would like to know if you use win11 on you old pc? or win10?
    Thank you.
  3. Hi JamesJB50, Does the issue also occur when...

    Hi JamesJB50,
    Does the issue also occur when only install one ram stick in DIMM_A2?
    Please try each ram stick with bios all default settings and only enable XMP.
    If it is possible, please try...
  4. Hi jamesker, Please send your motherboard to our...

    Hi jamesker,
    Please send your motherboard to our RMA for further examination and share the RMA number and the serial number to me via PM.
    Thank you.
  5. Hi philsrb, Does it also occur on bios 1601 with...

    Hi philsrb,
    Does it also occur on bios 1601 with bios all default settings(without OC) and Intel(R) I225 Gigabit Ethernet Driver V1.0.2.14 from our support site?
    If yes, and you bought the...
  6. Hi zeon801305, Thank you for your reply. I'm...

    Hi zeon801305,
    Thank you for your reply.
    I'm afraid RMA is main for repair.
    I'll forward your feedback to our tech team for further checking.
    Thank you.
  7. Hi all, I'm afraid it would take longer time to...

    Hi all,
    I'm afraid it would take longer time to test and validate for AGESA update bios, and our tach team are working on it.
    The estimated time is changed to the middle of August.
    If there is any...
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    279

    Hi TrebleTA, After consulted our tech team, it...

    Hi TrebleTA,
    After consulted our tech team, it is normal to cover CH5 to CH13 with your settings(channel7, bandwidth 40Mhz, extension channel above).
    Also, the supported HE MCS 80Mhz in wireless...
  9. Replies
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    5,846

    Hi trihy, I'm afraid the issue is still under...

    Hi trihy,
    I'm afraid the issue is still under testing and investigation.
    I'll keep you updated if there is any update.
    Thank you.
  10. Replies
    7
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    279

    Hi TrebleTA, Thank you for your reply. I'll...

    Hi TrebleTA,
    Thank you for your reply.
    I'll consult our tech team more about this.
  11. Replies
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    590

    Hi TrebleTA, After consulted our tech team, we...

    Hi TrebleTA,
    After consulted our tech team, we have plan to add safe browsing in web UI, but need some time to test and verify.
    Safe browsing cannot select DNS server you want. If you would like to...
  12. Replies
    299
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    36,884

    Hi ozi_SLO, Thank you for your reply. May I...

    Hi ozi_SLO,
    Thank you for your reply.
    May I double confirm the following conditions and issues occur when every time you run 3dfuture mark test?
    1) IF PCIe native management is DISABLED; picture /...
  13. Replies
    299
    Views
    36,884

    Hi Dodgexander, Thank you for your reply. I'll...

    Hi Dodgexander,
    Thank you for your reply.
    I'll consult out tech team more about your case.
  14. Replies
    7
    Views
    279

    Hi TrebleTA, Does it also occur with smart...

    Hi TrebleTA,
    Does it also occur with smart connect disabled?
    Thank you.
  15. Replies
    299
    Views
    36,884

    Hi Dodgexander, May I double confirm there is no...

    Hi Dodgexander,
    May I double confirm there is no BSOD on bios 1601 with bios all default settings?
    Do you use GPU riser?
    Which app do you use to test GPU and get more WHEA 17 error?
    May I have...
  16. Replies
    299
    Views
    36,884

    Hi ozi_SLO, Do you get freezing or getting...

    Hi ozi_SLO,
    Do you get freezing or getting screen blank on bios 1601 with bios all default settings? Do them also occur with PCIE native power management disabled?
    Do you get them when running the...
  17. Hi zeon801305, May I have the model name of your...

    Hi zeon801305,
    May I have the model name of your old motherboard?
    Sorry my question was not clear. I didn't mean a new video recording or music file of where the crackling sound problem occurs. Our...
  18. Replies
    13
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    590

    Hi TrebleTA, Thank you for your reply. I'll...

    Hi TrebleTA,
    Thank you for your reply.
    I'll consult our tech team more about this.
  19. Hi zeon801305, Our tech team also found the...

    Hi zeon801305,
    Our tech team also found the crackling sound when you rewind or fast forward video or adjust volume suddenly occurs on other brand/other mode motherboard, so it depends on the apps...
  20. Hi all, Our tech team keep working on the bios...

    Hi all,
    Our tech team keep working on the bios update. The estimated time for AMD AM4 AGESA V2 PI 1.2.0.7 update is about the beginning of September.
    The actual releasing time might change. Please...
  21. Hi aarruda, Thank you for your update. Hope...

    Hi aarruda,
    Thank you for your update.
    Hope everything's good after RMA your ram.
  22. Replies
    299
    Views
    36,884

    Hi Dodgexander, If you only disable PCIE native...

    Hi Dodgexander,
    If you only disable PCIE native power management and other bios settings are default, does it enabled again after every boot or restart?
    Did you get WHEA 17 error right after boot...
  23. Replies
    299
    Views
    36,884

    Hi ozi_SLO, Do you mean you got the WHEA17 error...

    Hi ozi_SLO,
    Do you mean you got the WHEA17 error on bios 1601 with bios all default settings but WHEA17 error is disappeared after PCIE native power management disabled?
    Did you have any issue such...
  24. Replies
    13
    Views
    590

    Hi TrebleTA, Do you mean you have to set dns...

    Hi TrebleTA,
    Do you mean you have to set dns over tls to right settings again after enable safe browsing?
    Does it occur on firmware 3.0.0.4_386_49606 and app version 1.0.0.7.25?
    May I have a video...
  25. Hi zeon801305, Could you please help to take a...

    Hi zeon801305,
    Could you please help to take a video of the email notification crackling sound on your on pc, so that our tech team can check what is the cracking sound like?
    Thank you.
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