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Thank you for your help. But i think i will pass on this firmware update as the reinstallation might cause some troubles with the anime matrix. Last time it took me like 6 times to reinstall armoury...

i tried the original cable and it does not work either.

Thank you for the response. I followed your instruction but the problem is still there. Actually, I am using a Zephyrus G14 Laptop with a ROG Claymore II keyboard not Falchion. Silly question: Is it...

i am still having the same issue

It keeps telling me to connect to usb cable or dongle. I tried to unplug and plug in again and again, removed the drivers but the problem still there.