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  1. Hey guys, Please uninstall (must use our tool)...

    Hey guys,
    Please uninstall (must use our tool) and install again.
    This time a new RLS V1.5.11.0 will be installed which should fix this error.
  2. Thanks guys! Epic build

    Thanks guys! Epic build
  3. Sticky: It may be best to try and resolve with what you...

    It may be best to try and resolve with what you have now since you have reactivated successfully, there's a limit on how many times you do that (likely at the limit now).
  4. Sticky: As mentioned, swapping out the motherboard and...

    As mentioned, swapping out the motherboard and inserting a cloned OS drive is not suggested. This is not a proper Windows installation, from a Windows standpoint, you are trying to run a registerd...
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    An important question - how many speakers do you...

    An important question - how many speakers do you have connected?
  6. Sticky: Please go to AC > G713RW device page > Lighting >...

    Please go to AC > G713RW device page > Lighting > Settings and select the “Laptop Light Zones” option to enable the LEDs.

    94577
    94578
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    There's a thread dedicated for laptop...

    There's a thread dedicated for laptop suggestions, you can join the discussion there:

    https://rog.asus.com/forum/showthread.php?127439-Make-Notebook-Improvement-Suggestions-Here!
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    Please go to the thread below to report your...

    Please go to the thread below to report your issue, make sure to read the original post for directions. Thanks....
  9. Sticky: Please make sure to fill in the Google Form and...

    Please make sure to fill in the Google Form and provide a log, see OP for instructions. Thanks.
  10. Sticky: Could you double-check the OSD (onscreen display)...

    Could you double-check the OSD (onscreen display) to verify that Aura Sync has been enabled?
  11. Sticky: Please record a log for me again thanks. The test...

    Please record a log for me again thanks. The test version isn't for everyone, need to check your log if applicable. Error 502 could be caused by more than one thing.
  12. We'll definitely look into it, thanks!

    We'll definitely look into it, thanks!
  13. Sticky: Please uninstall and install using the normal...

    Please uninstall and install using the normal process - do not install individual components separately. Try that and record a log (AC Lite Log Tool) if unsuccessful.

    We cannot be troubleshooting...
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    We appreciate honest customer feedback such as...

    We appreciate honest customer feedback such as this, but please do not lose your temper at the mods the way you responded to Nate152. It is not acceptable, he was genuinely trying to help with the...
  15. Please check inbox, test version provided.

    Please check inbox, test version provided.
  16. Sticky: Can you check the OSD on your XG27AQ? Make sure...

    Can you check the OSD on your XG27AQ? Make sure Aura Sync is enabled. Or have you checked already?
    Check again if any updates in Armoury Crate.
  17. Hey PWN3D & MarcioTB, can you guys take a...

    Hey PWN3D & MarcioTB, can you guys take a screenshot of your BIOS home page? We need to check if any settings are affecting the shutdown effect. We cannot replicate. Thanks.
  18. Sticky: The XG27AQ was not mentioned previously, will...

    The XG27AQ was not mentioned previously, will have our guys check it out.
    We will have a chat with Kingston about the packaging, but at the present time - the Aura Sync logo should not be on there.
  19. Sticky: Is your system overclocked? Where did you find...

    Is your system overclocked? Where did you find the ACLS install package? Users are not supposed to install this individually...

    See the "Installation Error?" section in the original post, and...
  20. The macro is working while joystick is set to...

    The macro is working while joystick is set to digital (cannot be in analog mode).
    94531

    You need to create a macro first in order to assign it.
    94532
  21. Please check out this thread for getting the...

    Please check out this thread for getting the joystick to work in non-Steam games.
    https://rog.asus.com/forum/showthread.php?128988-ROG-Chakram-Series-Add-Analog-Joystick-Controls-to-Non-Steam-Games
  22. The latest Chakram (only Chakram X) has a new...

    The latest Chakram (only Chakram X) has a new Joystick Compatibility Mode which prevents this problem. Try enabling it.
    94530
  23. Are you launching the pressing Armoury Crate by...

    Are you launching the pressing Armoury Crate by pressing the dedicated shortcut key (above F4) or the icon in Windows?
    Did you try going through the installation process?

    Please go to the thread...
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    With any service center, it is normal procedure...

    With any service center, it is normal procedure that they ask you to back up your information before allowing them to troubleshoot just in case.

    While many people are very knowledgeable about...
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    Guys, this is not accurate. Please be aware that...

    Guys, this is not accurate. Please be aware that we have an official issue reporting thread for Armoury Crate. It only takes a few minutes to fill in a form and record a log. ...
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