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  1. Thread: G53 3 time RMA

    by bitt3n
    Replies
    52
    Views
    30,776

    Given the horrendous failure of my last attempt...

    Given the horrendous failure of my last attempt at soldering (on another power connector - the powerbook g3 had this same problem), and the attempt before that (on a CRT monitor) a better time would...
  2. Thread: G53 3 time RMA

    by bitt3n
    Replies
    52
    Views
    30,776

    My understanding is that replacing the connector...

    My understanding is that replacing the connector (without swapping out the motherboard) requires soldering, which I have no practice doing. I might be misinformed however.
  3. Thread: G53 3 time RMA

    by bitt3n
    Replies
    52
    Views
    30,776

    The power pin hasn't failed yet on my G53, but...

    The power pin hasn't failed yet on my G53, but it's about to be serviced by RMA for another issue. Is it possible to get them to swap out the relevant part now rather than wait until it fails and...
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    Compounding the aggravation of this issue, the...

    Compounding the aggravation of this issue, the RMA department only accepts payment via fax machine (how many people have one in 2013?) or by sending one's credit card number in a jpeg sent via email,...
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    Doubtless NewEgg will say they got the specs from...

    Doubtless NewEgg will say they got the specs from ASUS, so "our hands are tied." And who can prove they didn't? It's like a bondage party with everyone's hands tied but the customer's, who needs them...
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    Seems like what matters is what was promised...

    Seems like what matters is what was promised originally.



    The idea that the damage isn't covered under warranty specifically because the damage wasn't my fault sounds like an argument straight...
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    That seems like rather a low bar. The terms of...

    That seems like rather a low bar. The terms of the warranty (which the consumer receives after purchase) contradict the specs listed on the product page (which the consumer reads prior to purchase),...
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    The length of time I "feel" the coverage should...

    The length of time I "feel" the coverage should be for? It seems as if you intend to provoke me.

    The warranty terms are indicated clearly in the machine specs (1 year ADP) and on the warranty card...
  9. Replies
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    We appear to be talking at cross purposes. You're...

    We appear to be talking at cross purposes. You're telling me what ASUS intended (that the ADW is supplementary to the standard warranty). I do not dispute this. The problem is that the product specs...
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    The whole problem is the fact that the laptop...

    The whole problem is the fact that the laptop specs, as listed on NewEgg, indicate that the laptop comes with a one year ADW. Surely no reasonable person would assume that this one-year warranty only...
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    There's something weird going on with the screen....

    There's something weird going on with the screen. At first, there were lines of red pixels extending from the top of the display. These gradually increased in number. At the time I sent it in for...
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    Doubtless parts and labor are both covered under...

    Doubtless parts and labor are both covered under the ADW as well as the standard warranty, so those lines don't indicate which kind of warranty is involved, whereas above that it clearly states the...
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    Thanks those links are very helpful. As for the 2...

    Thanks those links are very helpful. As for the 2 year ADW covering damage caused if and only if the unit is mistreated, rather than being inclusive of failures that occur under normal operation......
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    I'm afraid I have to agree with chrsplmr here in...

    I'm afraid I have to agree with chrsplmr here in saying that no reasonable person could interpret "1 year ASUS Accidental Damage Warranty - Drops, Fire, Spill, Surge" (taken verbatim from the product...
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    Thanks for the suggestion, I have PM'd cl-Albert

    Thanks for the suggestion, I have PM'd cl-Albert
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    Need advice on Warranty Problem

    I recently sent my G53SW-XN1 notebook in for servicing (bad screen) and I'm having a problem getting it serviced. The unit has a 1 Year Accidental Damage Warranty, plus it came with a warranty card...
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    hm, fascinating. I put the unit back together for...

    hm, fascinating. I put the unit back together for shipping, and now it starts up normally. functional video and front indicators.

    The story so far:

    1) memtest86 gives me errors.
    2) remove...
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    rma. I'm assuming g53 mobo will cost a lot since...

    rma. I'm assuming g53 mobo will cost a lot since it's a specialized part (only one I see with a quick search is $260), and replacing it won't be so easy. unless there's a good video guide for how to...
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    yep I agree. I think I'm going to switch to...

    yep I agree. I think I'm going to switch to buying desktops only after this. with desktop I can overnight ship new mobo, swap out in a half hour. with laptop, three weeks no computer, twiddling my...
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    this'll be my second RMA too. first time the...

    this'll be my second RMA too. first time the video card fan went bad after 2 months. I wish everything would just break at the same time.
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    I put it to sleep, now the video won't go on (can...

    I put it to sleep, now the video won't go on (can hear the windows chime so I know it's started up even though front indicator lights not going on). guess it's time to RMA.
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    yep, it's still under warranty. the G doesn't...

    yep, it's still under warranty. the G doesn't normally beep, and I don't hear the drive spin because I've got an SSD in there. I don't think it's a reseating issue because I took out all the...
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    I tried removing ram from the three slots that I...

    I tried removing ram from the three slots that I can access without complete disassembly, but still no POST. (I'd previously tested the fourth slot with memtest86 (with no ram in other slots) and...
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    g53sw won't POST

    I was having problems with memtest86 throwing errors, and now I can't get my g53 to POST at all (I turn it on, and nothing comes on screen, just hangs, with none of the status lights on front...
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    Ok. Is it conceivable that the problem could...

    Ok. Is it conceivable that the problem could still be the mismatched pairs, or does the fact memtest86 shows errors conclusively indicate the problem is either a bad stick or a bad mobo slot? (ie, if...
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