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  1. Hello Zardoc, Could you please PM me of your...

    Hello Zardoc,

    Could you please PM me of your root issue? specifications? Steps you done. I really appreciate it.

    Thomas
  2. Hello, What CPU fan did you use? What...

    Hello,
    What CPU fan did you use? What specifications of the fan? The CPU fan curve depends on the processor's temperature, voltage and TDP. Different motherboard might be slightly different. What...
  3. Did the driver work? Just followup

    Did the driver work? Just followup
  4. Does the M.2 manufacturer have recommendation for...

    Does the M.2 manufacturer have recommendation for better thermal pad for the M.2 drives? We only have standard thermal pads. If you want higher performance thermal pads, you might 3rd party thermal...
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    1. The purpose of Intel GNA is to offload the CPU...

    1. The purpose of Intel GNA is to offload the CPU during some computations. It is Intel® Gaussian & Neural Accelerator
    2. The Intel Serial IO - the Serial IO driver is required if you plan to use...
  6. Hello Chrismog2_2 Can you please PM me, we...

    Hello Chrismog2_2

    Can you please PM me, we can have engineers internally take a look into it. Please provide steps you have taken after talking to L2 call case so I can update to latest...
  7. Hello PeterMac, I hope I can help! , Did you...

    Hello PeterMac,


    I hope I can help! , Did you try to update bios to 0820 - https://dlcdnets.asus.com/pub/ASUS/mb/BIOS/ROG-STRIX-B560-F-GAMING-WIFI-ASUS-0820.ZIP
    Thomas
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    Hello, Sorry to hear that. Please kindly...

    Hello,
    Sorry to hear that.

    Please kindly note : M.2_2 shares bandwidth with PCIEX16_1 and PCIEX16_2. When M.2_2 is enabled, PCIEX16_1 will run at x8 mode and PCIEX16_2 will run at x4 mode....
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    Do you still have the issue with BSOD?

    Do you still have the issue with BSOD?
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    GNA means Gaussian and Neural Accelerator. For...

    GNA means Gaussian and Neural Accelerator.
    For example, when a person wants to transcript a TED talk , the person can use Speed recognition software (demo) that uses GNA (HW) or (SW) emulation. ...
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    We new FW will be available by the end of JUne.

    We new FW will be available by the end of JUne.
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    Hi, I confirm internally and this is the...

    Hi,

    I confirm internally and this is the sound of disconnection and reconnection *
    This will be improved in the next version of FW. Thanks
    Thomas
  13. After firmware update and still have an issue...

    After firmware update and still have an issue ,unplug and plug the ROG Delta; test on another USB port, test on another computer to verify that it is Delta having the issue
    If microphone still...
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    What Delta do you have? If you have Delta,...

    What Delta do you have?
    If you have Delta, please download and update firmware - https://dlcdnets.asus.com/pub/ASUS/Accessory/Headset/ROG_Delta/ROG_Headset_V0045.zip
  15. hELLO, Please download and install chipset...

    hELLO,

    Please download and install chipset and ME to see if it fixes the issue:
    Intel Management -...
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    According Intel's website, it states "The purpose...

    According Intel's website, it states "The purpose of Intel GNA is to offload the CPU during some computations. The primary intended usage (but not limited to) is the Automated Speech Recognition...
  17. Hi Doogz, Sorry to hear that. Make sure you...

    Hi Doogz,

    Sorry to hear that. Make sure you are running at stock and not overclocking the processor. Please disable Global C-state contorl in Advanced / AMD CBS/ Global C-State Control. Please...
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    Hello, please provide image of the pin? It might...

    Hello, please provide image of the pin? It might be for repair service only
  19. Hello everyone, we just release the new ROG Delta...

    Hello everyone, we just release the new ROG Delta firmware today 5/4/2021.
    https://dlcdnets.asus.com/pub/ASUS/Accessory/Headset/ROG_Delta/ROG_Headset_V0045.zip
    Please see if you all update it and...
  20. Hi SharpShot00, There is highly likely the M.2...

    Hi SharpShot00,

    There is highly likely the M.2 SSD is short circuit the system, maybe faulty M.2 drive.
    I recommend testing the M.2 drive to another M.2 slot and if it still persist, please use...
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    Hello Zeoed85 Did you disable and enable LAN in...

    Hello Zeoed85
    Did you disable and enable LAN in bios? Did you replace ethernet cable? Did you try another port on the router/switch please?

    Thomas
  22. Hello, We are working on this issue and get back...

    Hello, We are working on this issue and get back to all you. Thank you
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    hello everyone, sorry to hear that. We will work...

    hello everyone, sorry to hear that. We will work internally and get back to you'll. Good day.
  24. Hi CustlyBane, Sorry to hear. Did you try...

    Hi CustlyBane,

    Sorry to hear.
    Did you try updating the firmware and se if it will fix the issue? https://dlcdnets.asus.com/pub/ASUS/Accessory/Mouse/ROG_StrixEvolve/Evolve_122.zip
    Thomas
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    Hello landrynka, You're super welcome. ...

    Hello landrynka,

    You're super welcome.
    Thomas
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