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Type: Posts; User: Blake@ASUS

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  1. Hello whodeycincy, May you provide a picture of...

    Hello whodeycincy,
    May you provide a picture of the keyboard current situation?
    Do the other function keys work?
    May you try to recall if there was any update or modification before the issue...
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    Hello seaces, Thank you so much for this review....

    Hello seaces,
    Thank you so much for this review.
    May you PM me your SN?
    I have reported this issue to related department.
  3. Hello XxWiLExX, May you record a video of the...

    Hello XxWiLExX,
    May you record a video of the issue?
    Also, what kind of device are you using the run the game? a notebook or desktop?
    Thank you.
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    Hello rpotluri9, I'm really sorry about this....

    Hello rpotluri9,
    I'm really sorry about this.
    There seems to be some technical issue with it, we have been trying to fix it.
    May you PM me your SN?

    Also, Please go to the website below and...
  5. Hello kadon, How about the battery life before...

    Hello kadon,
    How about the battery life before you clean install the device?
    Please also check if your BIOS and windows update are all up to date and complete.
    It might be running in the...
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    Hello AlWakRa, I'm sorry that for the BIOS...

    Hello AlWakRa,
    I'm sorry that for the BIOS update to enable 3200MHz, it support the i7-10875H version only. i7-10750H one does not.
    And yes, both M.2 slot can support PCIE 3X4, but we are not sure...
  7. Hello DenDuatlov, May I have a picture of the...

    Hello DenDuatlov,
    May I have a picture of the issue?
    Thank you.
  8. Hello Soupladel, Are you able to switch mode in...

    Hello Soupladel,
    Are you able to switch mode in Armoury Crate?
    Thank you.
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    Hello Soupladel, Thank you for your feedback....

    Hello Soupladel,
    Thank you for your feedback.
    Since your laptop is still pretty new,
    may you double check if the BIOS, Windows update, MyASUS update have all been updated and completed?...
  10. Hello Deathastropphe, Please refer to below...

    Hello Deathastropphe,
    Please refer to below link.
    https://www.asus.com/us/support/callus
    Thank you.
  11. Hello DJEyeballPaul, Please kindly send your...

    Hello DJEyeballPaul,
    Please kindly send your device to service center.
    Thank you.
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    Hello allengay68, 512GB was the largest capacity...

    Hello allengay68,
    512GB was the largest capacity we have tested.
    Thank you.
  13. Hello D.sh., Please kindly send your device to...

    Hello D.sh.,
    Please kindly send your device to service center for further exmination.
    Thank you.
  14. Hello jasonmbrown, Sorry I'm a bit confuse. You...

    Hello jasonmbrown,
    Sorry I'm a bit confuse. You would like to have a numpad (virtual numkey on touchpad) or actual num key?
    GL531, which is the same as G531, which has a model that has "numpad". ...
  15. Hello tigerjik, Was there any update or...

    Hello tigerjik,
    Was there any update or modification before the issue occurred?
    Thank you.
  16. Hello Jaroslaw_0, May I have the version of your...

    Hello Jaroslaw_0,
    May I have the version of your BIOS and Armoury Crate?
    I will double confirm with our technical support.
    Thank you.
  17. Hello JoarS, Please kindly PM me your SN and...

    Hello JoarS,
    Please kindly PM me your SN
    and provide a picture of the dock, together with the model name as well.
    Thank you so much.
  18. Hello kagenyx, 512GB is what we have tested and...

    Hello kagenyx,
    512GB is what we have tested and can guarantee.
    Thank you.
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    Hello baalfr76, Please kindly PM me your SN and...

    Hello baalfr76,
    Please kindly PM me your SN and provide the screenshot of situation.
    Thank you so much.
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    Hello GarudaXx, May you double check if your...

    Hello GarudaXx,
    May you double check if your BIOS has been updated to the latest version?
    https://www.asus.com/supportonly/GX502GW/HelpDesk_download/
    Thank you.
  21. Hello Re7r0, Sorry for may late reply. Please...

    Hello Re7r0,
    Sorry for may late reply.
    Please kindly send your device to service center for further examination.
    Thank you so much.
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    Hello looperkooper, Please kindly send your...

    Hello looperkooper,
    Please kindly send your device to service center for further examination.
    Thank you.
  23. Hello Jimkan03, Dismantling the device yourself...

    Hello Jimkan03,
    Dismantling the device yourself will break the warranty.
    If you would like to add RAM, please send it to our service center.
    Thank you.
  24. Hi theforgottendestiny, I have send PM to you,...

    Hi theforgottendestiny,
    I have send PM to you, please kindly check.
    Thank you.
  25. Hello liplenny26, May you check which CPU do you...

    Hello liplenny26,
    May you check which CPU do you have?
    Intel® Core™ i7-10875H or Intel® Core™ i7-10750H?
    Thank you.
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