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  1. Hello AYM576, For your case, we would suggest...

    Hello AYM576,
    For your case, we would suggest you to send the device to our service center to check on the hardware and reinstall OS.
    Sorry for the inconvenience caused. Thank you.
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    Hi there, I found a laptop that is the same...

    Hi there,
    I found a laptop that is the same model as yours.
    I put the laptop to sleep by start menu.
    At the first 2 minutes, mine was similar to your. The right LED (hard disk) is still blinking,...
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    Hello Feruman, Can you match the "sleep mode...

    Hello Feruman,
    Can you match the "sleep mode does not activate" or "wake up from sleep mode randomly" with your sleep study report?
    Because I see most of the exit reason of Sleep or Screen off are...
  4. Hello Robby, Does rebooting the laptop bring...

    Hello Robby,
    Does rebooting the laptop bring back the GPU?
    What is your BIOS version?
    Thank you.
  5. Hello AYM576, Even with the new installer? Was...

    Hello AYM576,
    Even with the new installer?
    Was the symptom the same? click on installer and nothing happen?
    Or {Unable to perform VBIOS Upgrade. (103)} is the error message?
    May I know if your...
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    Hello Feruman, I'm not sure about what you...

    Hello Feruman,

    I'm not sure about what you mean by "but also "going to sleep mode" happens not for normal 1-5sec, but for about 30-40sec!"
    Do you mean it takes 30-40 sec for your laptop to go to...
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    Hello Feruman, I will describe what I have...

    Hello Feruman,
    I will describe what I have tested, I think it is the same as yours. So correct me if it is not.

    When the laptop is plugged in,
    1.set up keyboard Aura to red, orange, blue....and...
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    Hi samipietila, The new VBIOS installer has been...

    Hi samipietila,
    The new VBIOS installer has been released.
    Please kindly update the VBIOS and let me know if you still experience reboot.
    Thank you.
  9. Dear all, Some of you are so keen. Yes, the new...

    Dear all,
    Some of you are so keen.
    Yes, the new VBIOS installation tool has been released.
    https://rog.asus.com/laptops/rog-strix/2021-rog-strix-g15-advantage-edition-series/helpdesk_download...
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    Hi there, Got it. Please share the video when...

    Hi there,
    Got it.
    Please share the video when you have one.
    Thank you.
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    Hi samipietila, Okay....so you ran into the same...

    Hi samipietila,
    Okay....so you ran into the same issue about can't installing the VBIOS....
    Let me check when will the new installer be released.
    Sorry for the inconfusion.
    Thank you.
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    Hello Feruman, The ISST driver is new for Win11...

    Hello Feruman,
    The ISST driver is new for Win11 because of a known issue. It will be released through Windows update soon.
    And can you provide screenshot of your power options and advance power...
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    Hello Feruman, Can you help to install the ISST...

    Hello Feruman,
    Can you help to install the ISST driver I provided in the above post?
    And can I have a screenshot of your power setting?

    For the second question, does it happen after the Armoury...
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    Hi Zain, Can you double check in device manager...

    Hi Zain,
    Can you double check in device manager that the ISST driver has been updated to V10.29.00.6367 ?
    Not sure if it is updated successfully based on your describe.
    Thank you.
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    Hi there, Can you record a short video for the...

    Hi there,
    Can you record a short video for the sign out issue and the strange sound?
    And just double checking one more thing, the problem all occur in sleep mode?
    Does the laptop enter hibernate...
  16. Hi there, May I know if you have the G732LWS as...

    Hi there,
    May I know if you have the G732LWS as well? or slightly different mode?
    Can you share a screenshot of the BSOD? I would like to know the detail error code.
    And what is your current BIOS...
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    Hi there, Can you try to update VBIOS 86018 ?...

    Hi there,
    Can you try to update VBIOS 86018 ? but you might need to install it under Windows OS.
    https://rog.asus.com/laptops/rog-strix/2021-rog-strix-g15-advantage-edition-series/helpdesk_download...
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    Hi there, 85 or 86 is actually quite normal...

    Hi there,
    85 or 86 is actually quite normal for gaming.
    Please don't worry.
    Thank you.
  19. Hello kramhughes, May I double confirm again if...

    Hello kramhughes,
    May I double confirm again if the issue only happen with "audio producing/editing" program?
    How about youtube music, or games?
    And this "freeze" happen with headset, internal...
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    Hi there, Thank you for reporting the issue....

    Hi there,
    Thank you for reporting the issue.
    May we know your BIOS version?
    1.2. Do you have another mouse, maybe even better that it is wireless, to see if the wake up issue still happen?
    3. if...
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    Hello Zain, Can you help to update the driver...

    Hello Zain,
    Can you help to update the driver from below link?
    https://drive.google.com/file/d/1KfVa1tcyKKqroK8LS8mFt6jzHoxQY3xM/view?usp=sharing
    Please run the "install.bat" as administrator....
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    Hi samipietila, Can you describe more? Which...

    Hi samipietila,
    Can you describe more?
    Which program are you using when the reboot happened? in games?
    Thank you.
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    Hello Zain, May I know if the issue happen in...

    Hello Zain,
    May I know if the issue happen in Win11 only or also in Win10?
    And I would like to know your BIOS version and OS build version.
    Thank you.
  24. Dear all, Thank you all again for your instant...

    Dear all,
    Thank you all again for your instant feedback.
    I will keep updating if there is any new information.
  25. Dear all, May you help to check if the Microsoft...

    Dear all,
    May you help to check if the Microsoft Visual C++ is installed in the device?
    If not, please kindly help to install in from Windows update or from Microsoft website...
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