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Type: Posts; User: Blake@ROG

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  1. Hello Ragnaraz690, Thank you for your feedback...

    Hello Ragnaraz690,
    Thank you for your feedback again.
    I'm sorry that so far there is no further information about the items you mentioned.
    So I could only ask you to stay tuned with our updates...
  2. Hello Gustav, Would you mind to take some...

    Hello Gustav,
    Would you mind to take some picture of the issue on your laptop ?
    Thank you.
  3. Replies
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    4,892

    Dear all, I'm glad to tell you that there will...

    Dear all,
    I'm glad to tell you that there will be a new BIOS for this issue.
    But it is still under testing.
    I will keep you updated.
  4. Replies
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    Dear both, Thank you for the information...

    Dear both,
    Thank you for the information sharing.
    I myself really want this issue to be solved as well.
    I have reported them.
  5. Hi there, Just to clarify. You bought a laptop...

    Hi there,
    Just to clarify.
    You bought a laptop with no OS, you built your own OS and then you have software issue instead of hardware.
    Refund is not reasonable.
    We can continue the...
  6. Hi there, Thank you for your sharing. This...

    Hi there,
    Thank you for your sharing.
    This thread will be closed but stay here to keep record.
  7. Hi there, So only youtube having such issue? or...

    Hi there,
    So only youtube having such issue? or any action doing with the browser have such issue.
    Thank you.
  8. Replies
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    Hello gooodorsage, We are still collecting...

    Hello gooodorsage,
    We are still collecting information and investigating it.
    We have many assumptions, like VIOS or Armoury Crate, but some user already proof that is not the cause.
    Very sorry to...
  9. Replies
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    10,461

    Hi there, This is actually quite an old model....

    Hi there,
    This is actually quite an old model.
    We have all the drivers on our support website.
    If it happen after you reset the laptop, please kindly check of you have install the ATK package and...
  10. Replies
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    4,892

    Dear all, Thank you for the information. I have...

    Dear all,
    Thank you for the information.
    I have reported them.
  11. Replies
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    42,331

    Dear all, Thank you all for the information....

    Dear all,
    Thank you all for the information.
    There has been quite some DM and new information coming to me these days.
    I will organize them and keep you updated.
  12. Hi there, Does it show the same temperature in...

    Hi there,
    Does it show the same temperature in Armoury Crate too?
    Does the laptop lag or has any symptom related to overheating?
    Thank you.
  13. Replies
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    4,892

    Hi Wicked_Jaycee, odicarboni &JWS-G@m3r , Can I...

    Hi Wicked_Jaycee, odicarboni &JWS-G@m3r ,
    Can I have your product SN ? Please send me pm.

    Dear all,
    May I know if all of you have replaced the original SSD with a new one?

    Thank you very much.
  14. Hi there, It seems high. How about in Armoury...

    Hi there,
    It seems high. How about in Armoury Crate?
    Does the fan speed up and lower the temperature after a while?
    Thank you.
  15. Hello lazyllama, Can you share some screenshot?...

    Hello lazyllama,
    Can you share some screenshot?
    If you don't want to make it public, you can PM me.
    And how did you uninstall Armoury Crate? by our uninstall tool?
    We do see that sometime...
  16. Hello lazyllama, Can you share more about how...

    Hello lazyllama,
    Can you share more about how you set up the VPN?
    Which app are you using?
    Can you share some screenshot of the setting and the error?
    Thank you.
  17. Replies
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    4,892

    Hello Battleskar, The G703GX has no issue with...

    Hello Battleskar,
    The G703GX has no issue with the BIOS version.
    But GX and GXR is having different BIOS, I have asked the technical support to pay attention to see if BIOS really make the...
  18. Replies
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    42,331

    Hi there, For rebooting during games, please...

    Hi there,
    For rebooting during games, please double check if you have updated
    AMD_GFX_v27.20.22001.19001(For Win10 WHQL)...
  19. Replies
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    383

    Hi there, Can you please open a new post about...

    Hi there,
    Can you please open a new post about your first question in the Hardware & Software support section?
    https://rog.asus.com/forum/forumdisplay.php?309
    We would like to discuss further...
  20. Replies
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    386

    Hello dabigin, Please kindly send the whole...

    Hello dabigin,
    Please kindly send the whole laptop back to us if you need RMA.
    Sorry for the inconvenience caused.
    Thank you.
  21. Replies
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    Dear all, I'm sorry that we are still...

    Dear all,
    I'm sorry that we are still investigating this issue.
    If there is anything new, I will post it here.
    Thank you.
  22. Hello mimarsinan, Thank you for the log. Have...

    Hello mimarsinan,
    Thank you for the log.
    Have you updated the MyASUS app and ASUS system interface driver to the latest version as well?
    It has been a while since the last time we discuss about...
  23. Replies
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    Hello MyRyzenWorld, Finally something reasonable...

    Hello MyRyzenWorld,
    Finally something reasonable clear form you.
    You can still record log if you want to. Let us know how this vBIOS working on your laptop.
    I will collect the log one by one to...
  24. Hello David, Please uninstall this component...

    Hello David,
    Please uninstall this component firmware. Remember to check "Delete the driver software for this device"
    90301
    and then REBOOT the laptop.
    Then run windows update again.
    Let me know...
  25. Replies
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    Hello gooper, Please kindly PM me the product...

    Hello gooper,
    Please kindly PM me the product SN.
    It would be great if you still have the SN of the previous card as well.
    Thank you.
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