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Type: Posts; User: STARRAIN@ROG

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  1. Hi Awergamer, If you have tried Intel BlueTooth...

    Hi Awergamer,
    If you have tried Intel BlueTooth driver V19.01.1627.3533, please backup your personal files and then reset the system.
    Please also restore bios to all default settings.
    Thank you.
  2. Hi JeffroMan, Did you see the changing in the...

    Hi JeffroMan,
    Did you see the changing in the router setting page?
    May I double confirm the firmware version is 3.0.0.4.386.45898?
    Which channel did you select and which channel did it change to?...
  3. Hi wifisucks, Have you tried NVIDIA Graphic...

    Hi wifisucks,
    Have you tried NVIDIA Graphic Driver V27.21.14.6173 and AMD Graphic V27.20.14044.2001 from our support site?
    May I have the following information?
    - the serial number of the laptop...
  4. Hi Nuckels, Do you mean although the audio is...

    Hi Nuckels,
    Do you mean although the audio is slightly quicker after updated Realtek Audio Driver V6.3.9600.2299 but it still slightly delayed?
    Does the static noise occur while you shutting down a...
  5. Hi Awergamer, May I have the bios version? Did...

    Hi Awergamer,
    May I have the bios version?
    Did it occur after any update?
    Please reinstall Intel BlueTooth driver V19.01.1627.3533 from our support site.
    Thank you.
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    Hi TrebleTA, May I know how you sync Amazon...

    Hi TrebleTA,
    May I know how you sync Amazon Alexa and DSL-AX82U?
    What is the firmware version of your Amazon Alexa?
    Why do you think remote access is not secure? May I have a screenshot about it?...
  7. Hi edplaysdrums, May I double confirm did you...

    Hi edplaysdrums,
    May I double confirm did you face any issue while it shows WHEA-logger error and "Display driver nvlddmkm stopped responding and has successfully recovered"?
    Is the motherboard ROG...
  8. Hi Kroizei322, Did it also occur while playing...

    Hi Kroizei322,
    Did it also occur while playing games? When fps drops, do you face any display issue?
    Is the AC adapter plugged in?
    How did you check the fps information?
    May I have the bios...
  9. Replies
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    2,846

    Hi Vpazz, How often did it occur?(for example:...

    Hi Vpazz,

    How often did it occur?(for example: if you start three times a day, once of them is not boot? ) only occurred while cold restart?
    Did you faced the issue since used the ROG CROSSHAIR...
  10. Replies
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    Hi aeneon, I suggest send the router to our...

    Hi aeneon,

    I suggest send the router to our local service center for further examination.
    Please visit our official site for contact info of local service center.
    Thank you.
  11. Hi Stefan Deotschel, Thank you for your...

    Hi Stefan Deotschel,

    Thank you for your update.
    Have a nice day.
  12. Replies
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    2,518

    Hi xNyor, Thank you for your reply and update....

    Hi xNyor,

    Thank you for your reply and update.
    Have a nice day.
  13. Hi Nuckels and all, The new Realtek Audio Driver...

    Hi Nuckels and all,
    The new Realtek Audio Driver V6.3.9600.2299 has been released.
    https://rog.asus.com/motherboards/rog-strix/rog-strix-z590-e-gaming-wifi-model/helpdesk_download
    Please update it...
  14. Replies
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    Hi Pheidius, Do you mean you can see the...

    Hi Pheidius,
    Do you mean you can see the gtx980ti in the device manager but cannot install the graphics drivers?
    May I have the graphics driver version you want to install and a screenshot of the...
  15. Replies
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    2,846

    Hi stixix, Could you please send the...

    Hi stixix,

    Could you please send the motherboard to the retailer and then send it to our service center for further examination?
    May I have the RMA number via PM after sent it to our service...
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    227

    Hi TrebleTA, Thank you for your reply. I'll...

    Hi TrebleTA,
    Thank you for your reply.
    I'll consult our tech team about this.
    Thank you.
  17. Replies
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    Hi aeneon, Is the router connecting to the modem...

    Hi aeneon,
    Is the router connecting to the modem directly?
    Have you reset the router settings and only setup WAN and wifi but it still cannot connect to this network(5G-2)?
    Thank you.
  18. Replies
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    203

    Hi turktiger, Please don't show the serial...

    Hi turktiger,

    Please don't show the serial number in public.
    I'll consult our tech team more about this.
    Thank you.
  19. Hi MyRyzenWorld, It is liquid metal thermal...

    Hi MyRyzenWorld,
    It is liquid metal thermal compound in G513QY. It is necessary to apply thermal paste and liquid metal thermal compound after disassembled the thermal module.
    It would need the...
  20. Replies
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    2,518

    Hi AndAbel, I'm sorry after consulted our tech...

    Hi AndAbel,
    I'm sorry after consulted our tech team, the Mem_LED is orange and the VGA q-led is white if there is any issue.
    Could you please refer to the manual and check is the Mem_LED or VGA...
  21. Replies
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    2,846

    Hi stixix, I'm afraid our tech team cannot...

    Hi stixix,

    I'm afraid our tech team cannot duplicate this issue with the ROG CROSSHAIR VIII DARK HERO motherboard on hand.
    Have you replaced other power supply but faced the same issue?
    Thank you
  22. Hi MyRyzenWorld, After consulted our tech...

    Hi MyRyzenWorld,

    After consulted our tech team, it is risky to open the device and replace thermal pads by yourself.
    Please send the device to our local service center for replacing thermal pads....
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    Hi TrebleTA, Due to Double Tenth Day, sorry...

    Hi TrebleTA,

    Due to Double Tenth Day, sorry for late reply.
    Have you tried other devices which connecting to DSL-AX82U but still get this not secure information?
    https://ibb.co/VJPSkt0
    I'm...
  24. Replies
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    Hi seblf, Thank you for your suggestion. I'll...

    Hi seblf,

    Thank you for your suggestion.
    I'll report it to the related team and take it into consideration.
  25. Hi bejito81, May I know how you set up extreme...

    Hi bejito81,
    May I know how you set up extreme power saving and nvidia platform controllers and framework settings?
    May I have the model name, the bios version and screenshots about this?
    Thank...
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