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  1. Hello mimarsinan, Thank you for sharing this...

    Hello mimarsinan,
    Thank you for sharing this feedback with us.
    We are sorry that our local team misunderstood the issue. Your case has been reviewed for future improvement on our service.

    For...
  2. Hi there, May I know the version of the MyASUS...

    Hi there,
    May I know the version of the MyASUS APP and ASUS System control Interface driver on your device?
    Is there any error message shown in the home page of MyASUS?
    Thank you.
  3. Hello mimarsinan, Thank you very much for...

    Hello mimarsinan,
    Thank you very much for sharing this with us.
    I have reviewed all your related posts and reported to related department.
    This post will be closed and kept for record.
  4. Replies
    11
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    195

    Dear all, Can you help to update Reflash rate...

    Dear all,
    Can you help to update Reflash rate service V2.1.0 from below link
    and see if the overdrive option will come back to work?...
  5. Replies
    11
    Views
    195

    Thank you all for the quick reply. I have...

    Thank you all for the quick reply.
    I have reported to related department for further investigation.
  6. Hello razaghi, I have sent you PM. Please kindly...

    Hello razaghi,
    I have sent you PM. Please kindly check.
    Thank you very much.
  7. Replies
    11
    Views
    195

    Dear all, May I know if there was any update...

    Dear all,
    May I know if there was any update before this issue?
    Armoury Crate? Refresh rate service? and which version is it?
    Thank you.
  8. Hello razaghi, The reboot only happen when you...

    Hello razaghi,
    The reboot only happen when you quite the game?
    Any game or certain game?
    When you reset the system, before installing any game, does the device reboot?
    Is there any error message...
  9. Hi there, I have sent PM to you. Please kindly...

    Hi there,
    I have sent PM to you. Please kindly check.
  10. Hello ekyxor, I'm sorry that we can not send out...

    Hello ekyxor,
    I'm sorry that we can not send out spare part and we would like to repair the product for you.
    Thank you.
  11. Hello Chadley, Thank you for the PM and RMA...

    Hello Chadley,
    Thank you for the PM and RMA information.
    If you have taken any picture of the issue, please kindly share with us.
  12. Hello ekyxor, I'm not sure if you are having the...

    Hello ekyxor,
    I'm not sure if you are having the same issue as this thread was discussing.
    But please send the device to service center for further examination if you still have the rattle.
    Thank...
  13. [QUOTE=razaghi.aero;843348] Hello razaghi, Do...

    Hello razaghi,
    Do you have G513QY as well?
    What is your BIOS version?
    The reboot happen when the adapter is plugged on or unplugged?
    Thank you.
  14. Replies
    27
    Views
    2,563

    Hello Fusseldieb, BIOS 313 does not have...

    Hello Fusseldieb,
    BIOS 313 does not have anything to do with audio. But before sending to repair, BIOS update is the last thing we can do.
    We did not receive any other similar feedback from other...
  15. Hi there, Are you asking the exactly same model,...

    Hi there,
    Are you asking the exactly same model, non LHR version?
    When did you order the product?
    Thank you.
  16. Replies
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    68

    Hello Ragnaraz690, Thank you for sharing this...

    Hello Ragnaraz690,
    Thank you for sharing this feedback with us.
    I have reported to related department for suggestions of future adjustment.
  17. Replies
    27
    Views
    2,563

    Hello Fusseldieb, It's very likely hardware...

    Hello Fusseldieb,
    It's very likely hardware issue. Either the left speaker or the motherboard.
    Let's try to update to BIOS 313.
    If the issue still happen, please consider to send the device to...
  18. Dear all, Thank you so much for sharing the...

    Dear all,
    Thank you so much for sharing the feedback with us.
    We will keep monitoring and keep record before the official version released.
    If you have any issue with the insider version or beta...
  19. Replies
    1
    Views
    119

    Hi there, Please kindly send your device to our...

    Hi there,
    Please kindly send your device to our service center for further examination.
    I think the point would be the fan not speeding up in performance and turbo mode and then the temperature...
  20. Dear all, I'm really sorry about this. Can you...

    Dear all,
    I'm really sorry about this.
    Can you help to send the device to our service center?
    Please share your product SN or RMA number with me by PM and I will track these cases.
    And you have...
  21. Replies
    3
    Views
    164

    Hi there, Thank you for sharing this positive...

    Hi there,
    Thank you for sharing this positive feedback.
    And I am really sorry about the previous repair experience. If you have concern about that, please PM me your product SN.
  22. Hello Zerocom, May I know the brand and model of...

    Hello Zerocom,
    May I know the brand and model of the RAM you installed?
    Can you help to change the RAM back to the original status and double check if you still encounter this random reboot?
    Thank...
  23. Replies
    27
    Views
    2,563

    Hello Fusseldieb, Thank you for the information.

    Hello Fusseldieb,
    Thank you for the information.
  24. Hi there, Was there any modification or update...

    Hi there,
    Was there any modification or update before the issue occurred?
    Please help to run the diagnostic tool in MyASUS to see if there is any error.
    Thank you.
  25. Replies
    3
    Views
    339

    Hello Xenons, Do you still have the crackling...

    Hello Xenons,
    Do you still have the crackling sound?
    Can we have a video record of the issue?
    Thank you.
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