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  1. No help here but by searching came across this...

    No help here but by searching came across this which fixed my problem. Must turn off handsfree telefony in win10. https://www.youtube.com/watch?v=55yn-zF_dZY Thanks Jackson Savvy!
  2. Bluetooth headphones distorted and out of sync on ROG GL551jm - solved

    I'm trying bluetooth headphones for the 1st time on this Win10 notebook. The headphones have been working fine on my phone. Today , when I tried them on this laptop there was a lot of noise when I...
  3. Macrium made a disc partition image of 115 gb on...

    Macrium made a disc partition image of 115 gb on my external hd. I don't know what you mean by:"I would recommend that you just MCT to create an Install USB for you". Thanks
  4. Thanks for your reply. I'm not following "just...

    Thanks for your reply. I'm not following "just MCT to create an Install USB for you"? Very unfamiliar with "clean installs".Also I have very limited time so the idea of going back and reinstalling...
  5. Well, it's been a couple of weeks but no...

    Well, it's been a couple of weeks but no progress. In an attempt to back up Windows I tried to run "Backtracker" even though I got unsafe website messages from Firefox and Iexplorer. Then when I ran...
  6. Am I the only one who finds this confusing? Past...

    Am I the only one who finds this confusing? Past laptops came with Windows discs so to make up for not having them and trying to have a plan as I navigate trouble with Windows 1709 Update I read this...
  7. Am I the only one who finds this confusing? Past...

    Am I the only one who finds this confusing? Past laptops came with Windows discs so to make up for not having them and trying to have a plan as I navigate trouble with Windows 1709 Update I read this...
  8. Backtracker download gets repeated unsafe website messages

    The app to create a startup disc didn't come with my laptop. When I go to download it on Firefox or IE explorer I get messages saying it's an unsecure site and to proceed at my own peril. What's up...
  9. Sticky: Yes, I can get into the blue screen but where...

    Yes, I can get into the blue screen but where should do I look to turn of SMART? I don't find it. Thanks.
  10. Replies
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    How disable SMART in ASUS ROG GL551JM?

    [B]
    Could someone tell me where I have to look in BIOS to disable SMART? I don't see it anywhere. I'm an amateur regarding BIOS so I hope I'm just looking in the wrong place? Thanks
  11. Sticky: Mine also hangs after attempted 1709 update. How...

    Mine also hangs after attempted 1709 update. How did you disable SMART? I have a GL551 and don't see any mention of it when I look at Bios. Also could you tell me what number your Bios is? Thanks
  12. OK. If I understand what your saying. I need to...

    OK. If I understand what your saying. I need to make a copy of the 250 gb hard drive on the pc to an external hard drive? Can I do this within Win10 or do you suggest another program to do it. Then...
  13. I tried instructions from:...

    I tried instructions from: https://www.asus.com/support/FAQ/1013018/ and get to step 8 selecting safe mode but it never does. I also tried f8 at start but also no safe mode. Any other ways to get it...
  14. Thanks for the reply. It's a SSD not a spinning...

    Thanks for the reply. It's a SSD not a spinning HD. The only time it ever happens is about 1 out of every 4 failed updates. It just takes a short time for the scan but makes me nervous to imagine...
  15. 72805 Attached is a screenshot from the web on...

    72805 Attached is a screenshot from the web on how the bios should look. My bios just lists
    >SATA Configuration
    >Graphics Configuration
    >Network Stack Configuration
    >USB Configuration
    The image...
  16. !st thing this morning the update attempt starts...

    !st thing this morning the update attempt starts again. After a failed update the laptop shows a check disk, scan disk and repair message for a few seconds.
  17. Appreciate your comments. I hadn't heard of an...

    Appreciate your comments. I hadn't heard of an eSupport folder. I found it with 31 files from 2014. By the way this laptop came with Windows 8 and the option to upgrade to 10, which I did some time...
  18. ASUS ROG GL551JM can't update to Win 10 1709. Hassled on a daily basis.

    I've been hassled by this for 2 months now. Recently I enlisted Microsoft support twice. They took control of the laptop. The 1st one spent an hour and said it was well on it's way. The update...
  19. DVD sd card player broken

    No help on this. I guess Asus doesn't take part in this forum?
  20. Thanks for that install help. I just don't know...

    Thanks for that install help. I just don't know where to buy one.
  21. Where do i find replacement GL551 cd/dvd drive?

    I have an ASUS ROG GL551. The CD/DVD drive is broken. How do I replace it? Thanks
  22. I still need to replace dvd unit and sd card unit in ASUS ROG GL551JM-EH74

    I asked this earlier but just got a video showing how to take apart the laptop. I don't know where to order the parts. Is Asus the only place to get them or can I use generic parts for this. Thanks
  23. Thanks. That gives a lot of info. I hope I don't...

    Thanks. That gives a lot of info. I hope I don't need to go that far to replace the dvd and sc card reader? Is there a video showing those steps? Also could someone tell me if I can buy replacements...
  24. I need to replace dvd unit and sd card unit in ASUS ROG GL551JM-EH74

    I need to replace DVD unit and SD card unit in ASUS ROG GL551JM-EH74. Could someone tell me how I go about this? I'd appreciate knowing the model numbers of the replacement units too if possible....
  25. webcam still lagging badly..was on 8.1 now on win10

    If there's a software program that works better with a webcam for this laptop I'd appreciate knowing. Anybody from Asus help with this forum?
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