Search:

Type: Posts; User: thomas_yiu@ROG

Page 3 of 5 1 2 3 4 5

Search: Search took 0.08 seconds; generated 50873 minute(s) ago.

  1. Hello Ginman522, I recommend test the WD850 on...

    Hello Ginman522,

    I recommend test the WD850 on another slot to make sure it is not the drive having some issues.
    Did you try to reseat the M.2?
    WHat processor did you use?
    DId you try...
  2. Hi Degona, Sorry to hear that. Please disable...

    Hi Degona,
    Sorry to hear that. Please disable Global C-State Controls.
    Please confirm with Oculus if the Oculus Quest 2 LInk is USB 3.2 Gen 1 or USB 3.2 Gen 2? It might be only USB 3.2 Gen 1.
    ...
  3. Replies
    5
    Views
    536

    I confirm internally. This is a normal...

    I confirm internally. This is a normal phenomenon, and I have just tried it. There is no way to independently test the speed of one fan when other fans are connected. Therefore, if the customer wants...
  4. Hello PEYMAN1354, will investigate some more,...

    Hello PEYMAN1354,

    will investigate some more, please PM me specifications and version of AC.
    Can you see if you can attach the logfile for me as well. Thanks
    Thomas
  5. Replies
    5
    Views
    536

    Hello Keith52, How was the fan hook up before?...

    Hello Keith52,

    How was the fan hook up before?
    How was the fan hook right now? What fan to what header? We can narrow down what causing this issue. Hope that helps.

    Thomas
  6. Hello Edplaysdrums, Please install Game Ready...

    Hello Edplaysdrums,

    Please install Game Ready driver to see if that resolve the issue.

    Thomas
  7. Hi Ghost_Recon131, What iCUE version do you...

    Hi Ghost_Recon131,
    What iCUE version do you have?

    Please update latest iCUE. If that doesn't work, please reinstall iCUE.

    If you stil have an issue, please PM me with specifications and...
  8. Hello Freccia2021, Sorry to hear that. ...

    Hello Freccia2021,

    Sorry to hear that.
    Please reseat the memory modules and also clean the modules. If that doesn't work, please run Memtest86 with memory modules individually to see if the...
  9. Hi Edplaysdrums, I check internally, it seems...

    Hi Edplaysdrums,

    I check internally, it seems to be a problem with your VGA driver. Please install the latest driver from the VGA official website.
    If you still have the same problem after...
  10. I checked and it appears 2201 beta is stable

    I checked and it appears 2201 beta is stable
  11. Hi Peyman1354, please uninstall the Aura sync and...

    Hi Peyman1354, please uninstall the Aura sync and also run the uninstaller Armoury Crate (https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip)
    Than please reboot and...
  12. Replies
    7
    Views
    1,139

    Hi Romarco, Sorry to hear that. Please try to...

    Hi Romarco,

    Sorry to hear that. Please try to disable Global C-State controls by going to BIOS -> Advanced -> AMD CBS -> Global C-State Control -> Disabled; F10/Exit to Save & Changes and reset....
  13. Replies
    7
    Views
    1,139

    Hello Romarco, Please update bios 3801: update...

    Hello Romarco,
    Please update bios 3801: update AMD AM4 AGESA V2 PI 1.2.0.2, fix USB connectivity issue. https://dlcdnets.asus.com/pub/ASUS/mb/BIOS/PRIME-X570-PRO-ASUS-3801.ZIP
    Hope that works. ...
  14. Replies
    2
    Views
    485

    Hello sl9, I suggest to reinsert the thermal...

    Hello sl9,

    I suggest to reinsert the thermal paste on the processor.
    The range of voltage is normal paramters, because when it reach 5.2Ghz, it is usually 1.42V.
  15. DId the firmware I provided work for you? Have a...

    DId the firmware I provided work for you? Have a good day!
  16. I am glad that it works with 2201.

    I am glad that it works with 2201.
  17. Replies
    29
    Views
    2,603

    The acceptable range for X570 chipset is...

    The acceptable range for X570 chipset is min:40C-max: 65C.
  18. Replies
    19
    Views
    3,201

    After checking internally, the ROG MAXIMUS XIII...

    After checking internally, the ROG MAXIMUS XIII HERO's PCH temperature is in normal operating temperature. The maximum heat dissipation is 108C.
  19. Replies
    5
    Views
    536

    Hi Keith52, Go to BIOS -> Monitor -> Qfan...

    Hi Keith52,
    Go to BIOS -> Monitor -> Qfan tuning;
    Please unplug and plug the fans. Test it individually. Replace fan

    Thomas
  20. Replies
    29
    Views
    2,603

    Great. I will check internally for you and...

    Great.

    I will check internally for you and get back to you about the Tjmax for AMD X570 chipset.
  21. Replies
    29
    Views
    2,603

    After checking internally, the ROG MAXIMUS XIII...

    After checking internally, the ROG MAXIMUS XIII HERO's PCH temperature is in normal operating temperature. The maximum heat dissipation is 108C.

    Even though the device is idling, the system is...
  22. Hi tifo71 Please update the bios to 2201 and try...

    Hi tifo71
    Please update the bios to 2201 and try to audio card under the bios to be default and if there is any problem.
  23. Hi Fifeed, Make sure to connect the mouse...

    Hi Fifeed,

    Make sure to connect the mouse directly to the USB port; and unplug and plug to make sure it detects.
    Please download and run the firmware repair tool -...
  24. Can you please follow RAID configuration -...

    Can you please follow RAID configuration - https://dlcdnets.asus.com/pub/ASUS/mb/13MANUAL/E16322_RAID_Configuration_Guide_EM_V5_WEB.pdf?
    Please provide specifications and PM me for the...
  25. Replies
    15
    Views
    944

    ROG STRIX GO 2.4 Random beep

    Sorry to hear that. Does it beep randomly wired or wireless? If it is wireless, did you fully charge it before use. It takes 3 hours to fully charge it.
    Please wired the ROG STRIX and updating...
Results 51 to 75 of 115
Page 3 of 5 1 2 3 4 5