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Type: Posts; User: Blake@ROG

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  1. Hello ekyxor, I'm not sure if you are having the...

    Hello ekyxor,
    I'm not sure if you are having the same issue as this thread was discussing.
    But please send the device to service center for further examination if you still have the rattle.
    Thank...
  2. [QUOTE=razaghi.aero;843348] Hello razaghi, Do...

    Hello razaghi,
    Do you have G513QY as well?
    What is your BIOS version?
    The reboot happen when the adapter is plugged on or unplugged?
    Thank you.
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    Hello Fusseldieb, BIOS 313 does not have...

    Hello Fusseldieb,
    BIOS 313 does not have anything to do with audio. But before sending to repair, BIOS update is the last thing we can do.
    We did not receive any other similar feedback from other...
  4. Hi there, Are you asking the exactly same model,...

    Hi there,
    Are you asking the exactly same model, non LHR version?
    When did you order the product?
    Thank you.
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    Hello Ragnaraz690, Thank you for sharing this...

    Hello Ragnaraz690,
    Thank you for sharing this feedback with us.
    I have reported to related department for suggestions of future adjustment.
  6. Replies
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    Hello Fusseldieb, It's very likely hardware...

    Hello Fusseldieb,
    It's very likely hardware issue. Either the left speaker or the motherboard.
    Let's try to update to BIOS 313.
    If the issue still happen, please consider to send the device to...
  7. Dear all, Thank you so much for sharing the...

    Dear all,
    Thank you so much for sharing the feedback with us.
    We will keep monitoring and keep record before the official version released.
    If you have any issue with the insider version or beta...
  8. Replies
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    104

    Hi there, Please kindly send your device to our...

    Hi there,
    Please kindly send your device to our service center for further examination.
    I think the point would be the fan not speeding up in performance and turbo mode and then the temperature...
  9. Dear all, I'm really sorry about this. Can you...

    Dear all,
    I'm really sorry about this.
    Can you help to send the device to our service center?
    Please share your product SN or RMA number with me by PM and I will track these cases.
    And you have...
  10. Replies
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    146

    Hi there, Thank you for sharing this positive...

    Hi there,
    Thank you for sharing this positive feedback.
    And I am really sorry about the previous repair experience. If you have concern about that, please PM me your product SN.
  11. Hello Zerocom, May I know the brand and model of...

    Hello Zerocom,
    May I know the brand and model of the RAM you installed?
    Can you help to change the RAM back to the original status and double check if you still encounter this random reboot?
    Thank...
  12. Replies
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    Hello Fusseldieb, Thank you for the information.

    Hello Fusseldieb,
    Thank you for the information.
  13. Hi there, Was there any modification or update...

    Hi there,
    Was there any modification or update before the issue occurred?
    Please help to run the diagnostic tool in MyASUS to see if there is any error.
    Thank you.
  14. Replies
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    Hello Xenons, Do you still have the crackling...

    Hello Xenons,
    Do you still have the crackling sound?
    Can we have a video record of the issue?
    Thank you.
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    Hello felix, In your case, I would suggest you...

    Hello felix,
    In your case, I would suggest you to send the device and the adapter to our service center for further examination.
    Thank you.
  16. Hello florez, Can you PM me your product SN and...

    Hello florez,
    Can you PM me your product SN and the complete model name of the RAM you installed?
    I will check more about it.
    Thank you.
  17. Hello CRJ84, You are able to check the ASUS...

    Hello CRJ84,
    You are able to check the ASUS MultiAntenna Service version in your Apps&Features list
    (Settings>Apps)
    Let me know if the V3.1.3 helps you.
    Thank you.
  18. Replies
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    Dear all, Can you help to check in Windows...

    Dear all,
    Can you help to check in Windows update history to see if there is anything new happen right before the keys stop working?
    Thank you.
  19. Hello Gustav, Do you have G731GW as well? and...

    Hello Gustav,
    Do you have G731GW as well?
    and may I know your BIOS and display driver version?
    Thank you.
  20. Hi there, Can you PM me your product SN? and...

    Hi there,
    Can you PM me your product SN?
    and was there any changes before it charged back to 93 percent?
    If you load default setting again, does it charge to 60% again?
    Thank you.
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    Hello Fusseldieb, Thank you so much for getting...

    Hello Fusseldieb,
    Thank you so much for getting back to me and providing the video.
    May I confirm your current BIOS version and audio driver version?
    Thank you.
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    Hi there, Please kindly open a new post for...

    Hi there,
    Please kindly open a new post for better discussion.
    Thank you.
  23. Replies
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    Hello sgrundy, Thank you so much for the quick...

    Hello sgrundy,
    Thank you so much for the quick and positive feedback.
  24. Replies
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    146

    Hi there, Do you have an external keyboard you...

    Hi there,
    Do you have an external keyboard you can cross check?
    And all keys are not responding? including the FN keys and numbers...?
    Please enter safe mode or BIOS to see if the keyboard is...
  25. Hello Alex, Can you help to record a video of...

    Hello Alex,
    Can you help to record a video of the whole process and issue?
    We have tried driver 1.0.2.8 and the PC can WOL from S5.
    Thank you.
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