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  1. the thing is that we have paid a premium price...

    the thing is that we have paid a premium price for these laptops ($2600 in my case) and it shouldnt be acceptable to have basic feature not functioning as it should. I have had to many laptops that...
  2. Use the install.bat on the second screenshot, the...

    Use the install.bat on the second screenshot, the first one will just throw an error without any modifications
  3. the executable just extracts the files and does...

    the executable just extracts the files and does not install anything. you need to go the location where the file was extracted and run the install.bat as an administrator for it to install...
  4. I updated manually as well to version 1.0.31.0...

    I updated manually as well to version 1.0.31.0 but I am only getting a single driver.

    Btw the battery issue still remains even after the update
  5. yes it seems to be improving, wear level is...

    yes it seems to be improving, wear level is reduced to 15% now, and the sudden discharge is no longer happening while in use.

    btw I initially charged it to 100% (it was 7% at first boot up) and...
  6. unfortunately, the new battery turned out to be...

    unfortunately, the new battery turned out to be defective. There is a sudden drop in charge from 30% to 7% and in 3 days I had 31% wear already. I will be asking for a replacement, but to be honest I...
  7. Battery Replaced

    So I bit the bullet and went ahead to purchase a new battery from a trusted supplier.

    Even though my warranty is still valid, Asus has closed their main service center here and outsourced their...
  8. I upgraded and did not notice any difference in...

    I upgraded and did not notice any difference in performance, in addition to undervolting getting locked. So I downgraded back to 305
  9. Dear Blake, Is there any update on the fix for...

    Dear Blake,
    Is there any update on the fix for this issue?

    I am available to test any fixes if possible.
  10. BIOS 307 has been released for GL504GW. I will...

    BIOS 307 has been released for GL504GW.

    I will be testing to see if it fixes the issue, fingers crossed

    Edit: Nope still the same :(
  11. yes, I have the same scenario as well. Hopefully,...

    yes, I have the same scenario as well. Hopefully, we get a fix soon.
  12. thanks a lot, this gives me some hope that things...

    thanks a lot, this gives me some hope that things will be sorted out eventually.
  13. 1. PC / Laptop ASUS ROG STRIX SCAR II (GL504GW)...

    1. PC / Laptop
    ASUS ROG STRIX SCAR II (GL504GW)

    2. Aura Sync products
    GL504GW Notebook, ROG Strix Flare Keyboard, ROG Gladius II Mouse

    3. 3rd-party peripheral, audio, or lighting software...
  14. According to Asus support page, GameVisual has...

    According to Asus support page, GameVisual has been integrated into Armoury Crate, however I cannot find the option in the software.

    I tried uninstalling the external GameVisual application and...
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    GameVisual Not Showing in Armoury Crate

    According to Asus support page, GameVisual has been integrated into Armoury Crate, however I cannot find the option in the software.

    I tried uninstalling the external GameVisual application and...
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    I updated to 306 and it disabled undervolting, no...

    I updated to 306 and it disabled undervolting, no other issues were observed. I then downgraded back to 305 since undervolting helps a lot in improving the overall performance.
  17. the issue came back today after a month :( it...

    the issue came back today after a month :( it seems if I keep the laptop connected to the power for a long time, even though its configured in balanced mode, the issue reappears
  18. Hi, refer to the attached screenshot, you can go...

    Hi, refer to the attached screenshot, you can go to Settings > Update & Security > Recovery then click "Get Started" under "Refresh this PC"

    Make sure you backup everything before performing the...
  19. ASUS has recently released BIOS version 306 for...

    ASUS has recently released BIOS version 306 for the SCAR II GL504GW. The update is not available on the ASUS driver website yet, however, you can update through device manager > firmware > system...
  20. To be frank, it's ridiculous that Asus is...

    To be frank, it's ridiculous that Asus is requesting you to send your own laptop for testing. They are the vendor! they are supposed to have test laptops and diagnostics tools to replicate the issue....
  21. so we basically came to a dead end :(

    so we basically came to a dead end :(
  22. Don't get your hopes up, Asus usually stops...

    Don't get your hopes up, Asus usually stops providing updates for their laptops after 1 year. I also came to know that Asus direct support was closed in my country and I will have to go through...
  23. it definitely seems to be something going on...

    it definitely seems to be something going on Windows the causes the battery to deplete to zero since I tried to boot to BIOS and the battery percentage remains the same, the moment I boot to Windows...
  24. I will try again tomorrow, but this time I will...

    I will try again tomorrow, but this time I will boot into the BIOS first to see if the battery percentage has changed or not.
  25. I am having the same issue on my GL504GW! The...

    I am having the same issue on my GL504GW! The latest BIOS version 305 from August 2019 :( I wish they would release a new version to fix this issue
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