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  1. Hey, I have received your log and passed it on...

    Hey, I have received your log and passed it on for inspection. Using a cloud link is the right thing to do, however, send it to me via a private message. I have deleted your link here in the thread...
  2. Get this man a drink. VGA detect dll or VGA HAL...

    Get this man a drink. VGA detect dll or VGA HAL indeed may cause RLS to crash for some, and as a result not allowing other components to complete the installation properly. A new RLS version is under...
  3. Please bear with us while we investigate the...

    Please bear with us while we investigate the installation issue and provide your system info later. Thanks.
    The previous suggestion was more for those who have already spent time troubleshooting and...
  4. Firmware updates v11.91.34/v1.00.21 were...

    Firmware updates v11.91.34/v1.00.21 were released, all resolved for your Gladius 3 Wireless?
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    Can you please record and generate 2 log then PM...

    Can you please record and generate 2 log then PM me? (upload to cloud and provide the links)
    One log recording when the mic is fine, and one when it's not. Appreciate it.

    Instructions for...
  6. I do see there are a few people having...

    I do see there are a few people having installation problems... We are currently investigating.
    If you can't install then there's no way to generate a log, but please at least provide your...
  7. This doesn't appear to make sense, but look at it...

    This doesn't appear to make sense, but look at it this way:
    A keyboard (the Flare) doesn't need a keyboard driver to execute keyboard functions, however, it needs a mouse driver to execute mouse...
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    Hey Guys, ROG GLADIUS III WIRELESS Firmware...

    Hey Guys,

    ROG GLADIUS III WIRELESS Firmware updates v11.91.34 / v1.00.21 were released, please check if your issues were resolved.
  9. Please try using the uninstallation tool to...

    Please try using the uninstallation tool to remove, and then install again.

    You can find the downloads here:
    https://www.asus.com/us/supportonly/Armoury%20Crate/HelpDesk_Download/
  10. For a replacement cable, please contact the ASUS...

    For a replacement cable, please contact the ASUS Service Center in your region to check if any are available.
    The Spatha has a limitation, avoid connecting both the dock and the mouse...
  11. Can I assume the CPU fan RPM is showing again? If...

    Can I assume the CPU fan RPM is showing again? If not, please send another log and let me know the exact model of the TUF notebook. Thanks.
  12. Does the other lighting on the motherboard sync...

    Does the other lighting on the motherboard sync properly? Or only the ARGB header can't sync?
  13. Are you still having this issue? Is iCue able to...

    Are you still having this issue? Is iCue able to control the lighting on your MB and other components properly? Which version do you have installed?
  14. So Armoury Crate is working now, but I still...

    So Armoury Crate is working now, but I still haven't received a log. Please just record and try to replicate the issues mentioned, then generate. When you send, just PM me the link to the file in...
  15. Glad that issue was resolved. For the...

    Glad that issue was resolved.

    For the headset, are you using a 3.5 mm audio jack y-cable (needed) or a 3-pole jack?
    Please record a new log while you toggle the settings, then PM me, thanks.
  16. Glad your issue is resolved. Thanks for coming...

    Glad your issue is resolved. Thanks for coming back to let us know!
  17. A log would definitely help for something like...

    A log would definitely help for something like this, I do not believe that I have received one from you. You mentioned that many people cannot get logs, what exactly is the problem? Is your Armoury...
  18. The updates aforementioned should be released...

    The updates aforementioned should be released sometime this week. The failed installation issue was reported several times on gaming laptops recently, and the upcoming fix should resolve your issue.
  19. Thanks for your feedback, some of your issues...

    Thanks for your feedback, some of your issues should be resolved in the upcoming hot fix available very soon:

    Release Notes:
    1. Fixed laptop AC install error (via Armoury Crate installer)...
  20. Hey guys, while we do appreciate your valuable...

    Hey guys, while we do appreciate your valuable feedback, suggested improvements should be discussed in another thread. This is an issues reporting thread, and it is turning into something is it not....
  21. Hi guys, Armoury Crate V4.1.6.0 is available if...

    Hi guys, Armoury Crate V4.1.6.0 is available if you haven't updated. If you are still experiencing issues, please post in the thread below:...
  22. It's great you have provided a log, but can you...

    It's great you have provided a log, but can you please answer the questions listed in the original post? Thanks.
    Which laptop do you have? GX701?
  23. Please provide a log if you are having issues, it...

    Please provide a log if you are having issues, it is difficult to help you if this is all the info provided. Also take into consideration that our software team is committed to support a far larger...
  24. Hey There, Which model is this laptop?

    Hey There,

    Which model is this laptop?
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    Hey, have you tried going to the event site...

    Hey, have you tried going to the event site directly?
    https://rog.asus.com/rog-dying-light2-global-campaign/
    Is this promotion available in your region?
    If you can't get the codes from the events...
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