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    Hardware issue. Confirmed by Asus. Replacement...

    Hardware issue. Confirmed by Asus. Replacement program in development.
    Just check the latest messages in this thread and don't be lazy.
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    The big question: Does this problem appear on...

    The big question:

    Does this problem appear on every board? Or is this random? And has this been fixed for newer production dates?
    So getting a new board from the retailer could fix this or not.
    ...
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    Asus said... I don't see the problem. There...

    Asus said...


    I don't see the problem. There aren't many customers that know about that program. Okay, maybe there will if the program will be public, no idea.
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    The temperatures are rising and with that,...

    The temperatures are rising and with that, unfortunately, also the wake problem.

    I hope Asus will hurry with the replacement program.
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    Just an update from STARRAIN@ROG

    Just an update from STARRAIN@ROG
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    Let me quote myself: Asus will send you a...

    Let me quote myself:



    Asus will send you a refurbished fixed board, then you'll have to return your board. That's how I understood it (PM with STARRAIN@ROG).

    But the replacement process is...
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    Asus says, this problem requires a hardware fix....

    Asus says, this problem requires a hardware fix.

    Asus is currently preparing a replacement solution, they are still working on it.
    But a replacement means you'll get a used board with the...
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    Looks like the interval for this issue has...

    Looks like the interval for this issue has changed dramatically for me.
    Haven't had it since a few weeks, until yesterday. Interval is getting longer. No idea why.
    Magical self healing? =)
    ...
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    Your replacement is from the lottery. Means......

    Your replacement is from the lottery.
    Means... Asus hasn't found the possible fix before you got the replacement.

    But Asus is preparing a replacement program with that fix already applied.
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    I am really happy to read this!

    I am really happy to read this!



    Hello STARRAIN@ROG,

    I hope I didn't misunderstand you: You are talking about a plan to ship new boards before you get the faulty board? If yes, waiting a few...
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    New update, private message (02-17-2022 07:52...

    New update, private message (02-17-2022 07:52 AM):



    Don't know why he doesn't post this in public. Maybe to prevent some scammers to return none broken boards. I could understand this, the...
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    That's why people should tell this issue some...

    That's why people should tell this issue some Youtubers like Gamers Nexus https://www.youtube.com/channel/UChIs72whgZI9w6d6FhwGGHA and cross the fingers, that they'll talk about that issue ;-)

    I...
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    An update... My answer:

    An update...



    My answer:
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    Is this related to the startup/sleep issue? I...

    Is this related to the startup/sleep issue? I don't think so.
    Create a new topic instead of hijacking this thread.
    Let's keep this thread clean.
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    Also the word "possible" makes it too mystic....

    Also the word "possible" makes it too mystic.
    Guess they have to replace a IC. I would like to hear the solution too. Perhaps it can easily fixed with some soldering, if it's not an insane BGA or...
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    That was a private message: ...

    That was a private message:



    https://rog.asus.com/forum/showthread.php?125064-Asus-dark-hero-startup-issue/page44#post856615
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    Let him know! I just wrote GN a mail. Maybe...

    Let him know! I just wrote GN a mail.

    Maybe it's better to archive this thread, so you can use these links:

    ...
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    I don't think Asus will take care of such a...

    I don't think Asus will take care of such a petition. A well known influencer should talk about that, that will help. But... you don't **** where you eat. Of course there are some how can do this....
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    The manufacturer is not able to handle this?...

    The manufacturer is not able to handle this?
    Wow. We have never seen people getting products directly from the manufacturers. Hahaha...
    The difference is: Giving products away for advertising makes...
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    That's my answer: Hi, the issue doesn't...

    That's my answer:

    Hi,

    the issue doesn't appear every day since I have the replacement (I told you and ATM it didn't happened since weeks?!).

    Returning the board will result in having no...
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    No, because they have seen it. I think they mean...

    No, because they have seen it.
    I think they mean a not working fix. Just badly chosen words.
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    This is true for China, but can be ignored for...

    This is true for China, but can be ignored for the rest of the world. Also it has just started, they worked until a few days ago (we stopped submitting orders to China last week because they could...
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    I have send a PM to STARRAIN@ROG today, just...

    I have send a PM to STARRAIN@ROG today, just a few hours ago.


    Hi Xairoo,
    I'm afraid our tech team is doing the experiment to check if they find the root cause.
    Because it doesn't occur...
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    Sending mails to Asus doesn't make sense. They...

    Sending mails to Asus doesn't make sense. They know the problem.
    Let's wait a few days for a feedback from STARRAIN@ROG and then let's decide.

    If this thread get's deleted, I'll open a topic @...
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    I guess this thread won't be deleted, but safe is...

    I guess this thread won't be deleted, but safe is safe. I stored the printable version (more posts on each site, so less sites) of this thread on the Wayback Machine:
    ...
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