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Type: Posts; User: Blake@ROG

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  1. Replies
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    117

    Hi there, sorry to be on Lunar New Year holiday....

    Hi there,
    sorry to be on Lunar New Year holiday.
    May I know what kind of device and model do you connect your monitor with? a laptop or desktop?
    Does this only happen when playing games? or also...
  2. Hello plzletmein101, Please PM me your SN. And...

    Hello plzletmein101,
    Please PM me your SN.
    And may I have a video of the whole issue process? from you have line til you don't or the other way..
    Thank you so much.
  3. Hello Frosti7, Please kindly PM me the SN or the...

    Hello Frosti7,
    Please kindly PM me the SN or the RMA number.
    Thank you very much.
  4. Hello Mirek, As long as it does not exceed 95...

    Hello Mirek,
    As long as it does not exceed 95 degree, it's fine.
    Thank you.
  5. Hello Seteva, May you check and let your device...

    Hello Seteva,
    May you check and let your device enter "hibernate" mode after not using for a while?
    When in sleep mode, most of the function is still working, so a lot of heat would be generated....
  6. Hello volors, Please kindly send bot the device...

    Hello volors,
    Please kindly send bot the device and the adapter to our service center.
    We can do some cross check and further examination on the hardware on it.
    Thank you very much.
  7. Replies
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    144

    Hello Zampolit, Please kindly send your device...

    Hello Zampolit,
    Please kindly send your device to service center for further examination.
    Thank you.
  8. Hello Mirek, The temperature is normal for...

    Hello Mirek,
    The temperature is normal for gaming.
    Thank you.
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    150

    Hello darklord1982, The temperature of your...

    Hello darklord1982,
    The temperature of your device is pretty normal or even really good for a gaming laptop.
    Please don't worry.
    Thank you.
  10. Hello Greez, We are not able to guarantee the...

    Hello Greez,
    We are not able to guarantee the performance and compatibility of 2.5inch 2TB SSD on this model.
    This model support 2.5 inch SATA HDD up to 1TB, SSHD is okay as well.
    And the M.2 port...
  11. Replies
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    153

    Hello rozza1981, Please refer to the official...

    Hello rozza1981,
    Please refer to the official support website of this model
    https://www.asus.com/Laptops/For-Home/ASUS-Laptop/X553MA/HelpDesk_Download/
    Please double check if your BIOS is updated....
  12. Hello run_sky, Please kindly send the device to...

    Hello run_sky,
    Please kindly send the device to our service center to flash the BIOS again.
    Thank you.
  13. Replies
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    202

    Hello James, Please kindly send your device to...

    Hello James,
    Please kindly send your device to our service center.
    Thank you.
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    157

    Hello PowerPein, Please refer to below link...

    Hello PowerPein,
    Please refer to below link
    https://www.asus.com/support/article/604/
    The actual aging percentage differs from battery to battery.
    Hope you can understand.
    Thank you.
  15. Hello Adrian, You may install the 8.1 OS...

    Hello Adrian,
    You may install the 8.1 OS directly.
    However, we do not have the verified drivers of Win8.1 for this model.
    Please search on open platform if needed.
    Thank you.
  16. Replies
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    110

    Hello Big H, There is a MSATA port on your...

    Hello Big H,
    There is a MSATA port on your model, you may add an SSD to it.
    Please refer to other information online if you want to install it yourself.
    Or you may bring the SSD and the laptop to...
  17. Hello dks01, The largest SSD capacity we have...

    Hello dks01,
    The largest SSD capacity we have tested for this model is 1TB.
    Thank you.
  18. Hello Kraha, Sorry I'm a bit confused. So...

    Hello Kraha,
    Sorry I'm a bit confused.
    So before you are able to adjust RGB by each key?
    This device has always been having 4 zone RGB
    https://rog.asus.com/laptops/rog-strix/rog-strix-g15-series/...
  19. Hello itsyaboirich, Does your CPU have a...

    Hello itsyaboirich,
    Does your CPU have a integrated display card? then you are able to access BIOS.
    Thank you.
  20. Replies
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    153

    Hello rozza1981, And the error message of that...

    Hello rozza1981,
    And the error message of that yellow tag is?
    Thank you.
  21. Hello itsyaboirich, May you double check if your...

    Hello itsyaboirich,
    May you double check if your RGB headers are connected and you didn't turn of the lighting setting in BIOS?
    Thank you.
  22. Hello Trollalicous, Please kindly send your...

    Hello Trollalicous,
    Please kindly send your device to our service center for further examination.
    Thank you.
  23. Replies
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    142

    Hello kokeqwer, Please kindly PM me your product...

    Hello kokeqwer,
    Please kindly PM me your product SN.
    And what was the issue that you send the device to service center?
    Thank you.
  24. Hello Sire 0, Please kindly send the device to...

    Hello Sire 0,
    Please kindly send the device to service center if the issue still persist.
    Thank you.
  25. Replies
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    221

    Hello SBAPKat, Please kindly PM me your SN or...

    Hello SBAPKat,
    Please kindly PM me your SN or RMA number.
    Also, may I have some picture or video record of the issue?
    When the laptop crash, was there any error message?
    Thank you.
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