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  1. Replies
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    178,790

    Sorry to hear that, I'm afraid this will need to...

    Sorry to hear that, I'm afraid this will need to be handled by one of the ASUS Service Centers in your region.
  2. Sent, let me know if anything else.

    Sent, let me know if anything else.
  3. Please update AURA Kit to 20200929 and try again....

    Please update AURA Kit to 20200929 and try again. Let me know if the issue persists. Should be all good now.
  4. Sticky: ROG Chakram Core Officially Verified for NVIDIA Reflex Latency Analyzer (RLA)

    NVIDIA Reflex Latency Analyzer lets you monitor the performance of your mouse in real-time. Check the click-to-display latency to see how you can optimize the responsiveness of your system. ROG...
  5. If you have upgraded Armoury Crate to the latest...

    If you have upgraded Armoury Crate to the latest version and the issue persists, please go to this thread to report the problem. Thanks.
    https://rog.asus.com/forum/showthread.php?120784
  6. Please go to this thread and provide the info...

    Please go to this thread and provide the info requested in the original post. Thanks.

    https://rog.asus.com/forum/showthread.php?120784
  7. Replies
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    139

    Please go to this thread and provide the info...

    Please go to this thread and provide the info listed in the original post there, thanks.
    https://rog.asus.com/forum/showthread.php?120784
  8. Replies
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    Here are some ideas:...

    Here are some ideas:
    https://rog.asus.com/articles/gaming-keyboards-gaming-mice/rog-strix-flare-diy/
  9. For issues like this, we really need you guys to...

    For issues like this, we really need you guys to create a log and provide the info requested in the original post. Thanks.
  10. Armoury crate v3.1.5.0 / v3.1.6.0 [report here if any issues]

    Suggest to uninstall Aura Sync software if already installed.

    Release Notes:

    V3.1.6.0 (Sept. 24, 2020)
    Resolved: Armoury Crate service error issue on laptops

    V3.1.5.0
    New ASUS theme now...
  11. Where was your laptop purchased? What layout does...

    Where was your laptop purchased? What layout does it have? Could you take a picture for me?
  12. Thank you for your patience AJLWalton. I do have...

    Thank you for your patience AJLWalton. I do have some good news for anyone with the memory lighting issue, we released an update which went live yesterday - ENE RGB HAL 1.1.26.1. Please update and do...
  13. Replies
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    661

    Please update firmware from MyASUS, and then AURA...

    Please update firmware from MyASUS, and then AURA Kit to 20200909 in Aura Creator.
  14. Can you provide a screenshot of your Armoury...

    Can you provide a screenshot of your Armoury Creator UI showing the keyboard layout?
  15. Please go to Update Center and update AURA Kit to...

    Please go to Update Center and update AURA Kit to 20200909.
  16. We were able to replicate the bug and it will be...

    We were able to replicate the bug and it will be fixed in future updates - you should be able to leave Armoury Crate open and disconnect/reconnect without issues. Please keep in mind this mouse does...
  17. What version of Aua Creator are you using?

    What version of Aua Creator are you using?
  18. We will investigate, thanks for bring it to our...

    We will investigate, thanks for bring it to our attention. Please double-check the Aura Creator version you have installed and reply. Thanks.
  19. Replies
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    Views
    178,790

    Have you tested the keyboard on a different...

    Have you tested the keyboard on a different computer? I can't replicate this. The volume should increase/decrease by increments of 2.
  20. Try a factory reset - disable Aura Sync, then...

    Try a factory reset - disable Aura Sync, then hold FN+ESC for 15 to 20 seconds until all the keys start flashing.

    Check the colors by using the hotkeys Fn+directional keys. If the issue persists,...
  21. Have you checked if you have enabled Repeat...

    Have you checked if you have enabled Repeat Acceleration? (FN+1/2/3/4)
    Some info for that here: https://rog.asus.com/forum/showthread.php?102043-Keys-to-the-Features-ROG-Strix-Flare

    You could...
  22. The solution from G.SKILL (ENE v21 => 1.0.21.0)...

    The solution from G.SKILL (ENE v21 => 1.0.21.0) was never released officially due to the delay (stuttering/skipping) that some people might experience, the version currently being verified by us is a...
  23. MXAndresMX's solution from G.SKILL (ENE v21 =>...

    MXAndresMX's solution from G.SKILL (ENE v21 => 1.0.21.0) was never released officially due to the delay (stuttering/skipping) that some people might experience, the version currently being verified...
  24. Issue with some DIMMs not lighting up correctly.

    Sorry for the hold up guys. The solution is a collaboration between us and G.Skill (we cannot provide a fix for our partners' hardware on our own this time), and we need to make sure multiple...
  25. Sticky: Install Armoury Crate & Enable In-Game Effects for Aura-Ready Games

    Install and update Armoury Crate

    Suggest to uninstall Aura Sync software if already installed.

    Download and install Armoury Crate from the link below:...
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