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Hello kramhughes,
May I double confirm again if the issue only happen with "audio producing/editing" program?
How about youtube music, or games?
And this "freeze" happen with headset, internal...

Hi OldMumpsimus,
Can you help to record one more scenario?
We hope to hear the crackling sound with softer music.
(it was clearer with the gun shot video, but not the one about horse riding in the...

Hi OldMumpsimus,
Can you try one more thing?
Can you set the laptop to "airplane mode"? like turn off all the wifi, bluetooth, Ethernet..even disconnecting the adapter
and listen to music offline...