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Type: Posts; User: thomas_yiu@ROG

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  1. hI, The Asus Z690 Hero comes with Hyper M.2...

    hI,

    The Asus Z690 Hero comes with Hyper M.2 card with 2 M.2 slots. You can install it on PCIEX16(G5)_2 and get PCI 5.0 x4 / PCI 4.0 x4.
  2. We tested the overclocking situation with the ROG...

    We tested the overclocking situation with the ROG MAXIMUS Z690 FORMULA and the temperature is in the normal value range.
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    Yes, you can overclock Intel Core i9 12900KS if...

    Yes, you can overclock Intel Core i9 12900KS if you get 1304 or later.
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    Hello Outsider420 and fpas1992, Did you get a...

    Hello Outsider420 and fpas1992,

    Did you get a chance to follow the steps:
    1. Press the button

    2. Insert the graphics card (please make sure that the gold fish tail bounces up after the...
  5. please troubleshoot: 1. Confirm that the memory...

    please troubleshoot:
    1. Confirm that the memory is fully installed as shown
    2. Check if there is any dirt on the memory Pin or memory slot of Motherboard
    3. Please replace your DRAM with the one...
  6. Hello, What motherboard? Usually, most boards...

    Hello, What motherboard? Usually, most boards recommend, for 850W and above, ensure to connect both 8pin and 4 pin power plugs or 2 8pin power plugs or above (more) to ensure system stability under...
  7. Hello, I suggest to disable Global C-State (BIOS...

    Hello, I suggest to disable Global C-State (BIOS -> Advanced -> AMD CBS -> Global C-state -> Disabled; F10 to save changes & reset); Thanks
  8. Our AMD chipset has all the drivers need for the...

    Our AMD chipset has all the drivers need for the board. We also qualify the AMD chipset driver that we have.
  9. Hello edplaysdrums, did you update to latest bios...

    Hello edplaysdrums, did you update to latest bios 3601 and update latest driver for VGA. I recommend to uninstall AMD chipset and install the 2.11.26.106 -...
  10. Hi Neikosr0x, I am confirming with my...

    Hi Neikosr0x,

    I am confirming with my engineers with the issue. Can you PM me with the feedback form, specifications and scrreenshot (hard drive read/write). More information the better. Thank you...
  11. Hello link626, Sorry, we don't have APE...

    Hello link626,
    Sorry, we don't have APE features for this model.
  12. did you reseat the 24pin/8pin and all SATA power?...

    did you reseat the 24pin/8pin and all SATA power?
    DId you try AX 860i again?
  13. Hello, Please update bios 3501. If the bios...

    Hello,
    Please update bios 3501.
    If the bios is updated, please go to BIOS -> Advanced -> AMD CBS -> Global C-state Control -> disabled;
    F10/ exit -save changes & reset
  14. Dear 74lobster, M.2_1 slot is only Intel® 11th...

    Dear 74lobster,

    M.2_1 slot is only Intel® 11th Core™ processors support PCIe 4.0 x4 mode. [see manual for details] M.2_1 will not work with 10th Gen Intel processor.

    I suggest installing...
  15. Did it work? Just wondering

    Did it work? Just wondering
  16. Hello Morph, I am sorry to hear you having...

    Hello Morph,


    I am sorry to hear you having issue with it. The memory is not in the Asus Memory QVL list. but in the Gskill memory compatible list.
    Please troubleshoot by turning off the...
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    Hello Gundam0081, The Thunderbolt requires...

    Hello Gundam0081,
    The Thunderbolt requires chipset drivers, please install chipset driver...
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    Hello Ashic, sorry to hear that. Please try...

    Hello Ashic, sorry to hear that. Please try reseating the GPU. Test GPU on all slots. Did you update latest firmware for Zotac 3060? Try another GPU. BIOS is latest updated for the Formula? Did...
  19. Hello , sorry to hear that. Did you install the...

    Hello , sorry to hear that. Did you install the standoff prior to installl the M.2? Does the ADATA have their own heatsink? I just wondering what is going on? Picture please?
    Thanks
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    HWmonitor or any hardware monitor software should...

    HWmonitor or any hardware monitor software should show the DRAM voltage.
    You can also use AMD Ryzen Master Utility. It shows DRAM Voltag as well.
  21. I advise to contact Western Digial SN850 for...

    I advise to contact Western Digial SN850 for thermal pad length because we do not know the thermla speciifcations of the SN850.
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    It depends on the RAM. Usually SPD 2133Mhz is...

    It depends on the RAM. Usually SPD 2133Mhz is 1.2V and 3200Mhz and higher 1.35V to 1.4V.
  23. Hello Zardoc, Could you please PM me of your...

    Hello Zardoc,

    Could you please PM me of your root issue? specifications? Steps you done. I really appreciate it.

    Thomas
  24. Hello, What CPU fan did you use? What...

    Hello,
    What CPU fan did you use? What specifications of the fan? The CPU fan curve depends on the processor's temperature, voltage and TDP. Different motherboard might be slightly different. What...
  25. Did the driver work? Just followup

    Did the driver work? Just followup
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