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  1. Replies
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    3,585

    Dear all, This issue is not being ignored. But...

    Dear all,
    This issue is not being ignored. But it is true that we did not make much progress.
    The new firmwares continue to fail, not just on ASUS product.
    We will continue to work on this and I...
  2. Hello popel45, I'm from ASUS HQ Customer service...

    Hello popel45,
    I'm from ASUS HQ Customer service team.
    Thank you for your feedback. I have reported them for future improvement.

    Please kindly understand that as a general rule, for all of our...
  3. Hello leomon32, We are really sorry about this....

    Hello leomon32,
    We are really sorry about this. We are now working on this issue.
    Please PM me your product SN.
    You can check the box or the sticker on the bottom of the laptop.
    Thank you.
  4. Replies
    3
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    217

    Hi Nitrius, Have you tried the Fan Xpert to...

    Hi Nitrius,
    Have you tried the Fan Xpert to adjust the fan?
    https://www.asus.com/support/FAQ/1034000/
    If there is any issue, please share some screenshot or video of the issue with us.
    Thank you.
  5. Hello Tremton, The Samsung SSD you use is PCIe...

    Hello Tremton,
    The Samsung SSD you use is PCIe NVMe interface, right?
    Could you tired the third point of RAID Doc 1.1.3.3
    Advanced>CPU Storage Configuration>set all corresponding PCIE slots to...
  6. Replies
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    851

    Hello DunkingDonut, So if you turn off HDR, the...

    Hello DunkingDonut,
    So if you turn off HDR, the monitor would not dim, right?
    Please refer to below link to adjust HDR on the monitor.
    https://www.asus.com/support/FAQ/1042921/
    Thank you.
  7. Replies
    2
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    99

    Hi there, The process is different. But result...

    Hi there,
    The process is different. But result is the same.
    Please refer to below link
    https://www.asus.com/support/FAQ/1012152/
    https://www.asus.com/support/FAQ/1012815/
    Thank you.
  8. Replies
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    3,585

    Dear all, We are really sorry. The new...

    Dear all,
    We are really sorry.
    The new firmwares from realtek still didn't pass the verification.
    We will continue to work on it.
    Thank you very much.
  9. Replies
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    2,848

    Dear all, Our technical support has been looking...

    Dear all,
    Our technical support has been looking in to this case, so please keep replying here.
    Please share a video of the issue. It would be great if the video is taken close up and we can better...
  10. Replies
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    284

    Hi Matt, then may you share the detail...

    Hi Matt,
    then may you share the detail scenario?
    Like what mode did you set to and what program or game are you playing.
    Thank you.
  11. Dear all, Please update to the latest Armoury...

    Dear all,
    Please update to the latest Armoury Crate V4.0.8.0.
    If you have any issue, please let me know.
    Thank you.
  12. Hi there, Please refer to below FAQ...

    Hi there,
    Please refer to below FAQ
    https://www.asus.com/support/faq/1039053/
    Please be careful of the remiders
    1. Do not connect the devices to each other by using more than one Ethernet cable...
  13. Replies
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    3,585

    Dear all, I'm really sorry about this. The...

    Dear all,
    I'm really sorry about this.
    The solution is still under testing, so no ETA yet.
    Thank you.
  14. Replies
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    350

    Hello Younec, Most of the functions are still...

    Hello Younec,
    Most of the functions are still working under sleep mode, so power will be consumed and heat will be generated.
    Also, when the lid is closed, the heat radiation would decrease
    You...
  15. Hi there, Do you mean you would like to know...

    Hi there,
    Do you mean you would like to know what does this FRQ control means? or there is an issue with it?
    Thank you.
  16. Hello Hazy, Was there any update or modification...

    Hello Hazy,
    Was there any update or modification before the issue occurred?
    What made you point out that the VGA could be the issue?
    What kind of game are you playing? please share the name and...
  17. Replies
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    148

    Hi there, Are you able to update VBIOS from our...

    Hi there,
    Are you able to update VBIOS from our support website?
    https://www.asus.com/Motherboards-Components/Graphics-Cards/ASUS/RTX3070-8G-EK/HelpDesk_Download/
    Thank you.
  18. Replies
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    384

    Hi satyrlampu, May you share the video record of...

    Hi satyrlampu,
    May you share the video record of the cracking sound? and do you have another one to cross check?
    And how is the mic not functioning? not being detected? not recording other...
  19. Replies
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    241

    Hello Dan, The ROG Strix x570-e gaming is...

    Hello Dan,
    The ROG Strix x570-e gaming is supporting Displayport 1.2, while G2 is using DP1.3.
    Maybe connect the VR headset to the VGA?
    Thank you.
  20. Replies
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    216

    Hi there, Have you tried the Aura setting in...

    Hi there,
    Have you tried the Aura setting in Armoury Crate?
    Thank you.
  21. Replies
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    1,154

    Hello Asuslogie, Does the issue happen on...

    Hello Asuslogie,
    Does the issue happen on another headset? or another PC?
    And only using Discord having such issue? or any video call?
    Thank you.
  22. Hi TheDude23112, May you share the brand and...

    Hi TheDude23112,
    May you share the brand and model of the RAM you use?
    Thank you.
  23. Replies
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    27,327

    Hello Eismc2a, May you share the purchase...

    Hello Eismc2a,
    May you share the purchase invoice with me in PM and I will consult with Sales team simultaneously.
    I have reported your opinion and I hope that there is other solution for you....
  24. Replies
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    228

    Hi there, Was there any error message ? You can...

    Hi there,
    Was there any error message ?
    You can trace back in event viewer or other log tool after the auto shutdown.
    What's your BIOS version and the game you are playing?
    Thank you.
  25. Hello sobolo, Thank you very much for your...

    Hello sobolo,
    Thank you very much for your feedback.
    I have reported to related departments.
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