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Type: Posts; User: Blake@ROG

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  1. Replies
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    184

    Hello mbushnaq00, Which model do you have? And...

    Hello mbushnaq00,
    Which model do you have?
    And you would like to have fan setting in the MyASUS App?
    Thank you.
  2. Hello handokovska, Yeah very likely, since it...

    Hello handokovska,
    Yeah very likely, since it will cause some uneven on the touchpad responding layer.
    Please kindly send your device to service center as soon as possible.
    Thank you.
  3. Replies
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    Hello firzen46, Please refer to below notice...

    Hello firzen46,
    Please refer to below notice from Intel
    https://www.intel.com/content/www/us/en/support/articles/000055804/processors.html?wapkw=SA-00289
    We are and will follow this on our BIOS...
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    83

    Hello atheoAng310, May I have a picture of the...

    Hello atheoAng310,
    May I have a picture of the issue?
    Thank you.
  5. Hello Alain, Please send your device to service...

    Hello Alain,
    Please send your device to service center .
    Thank you.
  6. Hello vallantines & Scorpion, I'm sorry that...

    Hello vallantines & Scorpion,
    I'm sorry that 10750H CPU does not support the 3200MHz RAM function.
    It has to be 10875H or higher level.
    Thank you.
  7. Hello skyscar, Do you mean "GU502GU"? If so,...

    Hello skyscar,
    Do you mean "GU502GU"?
    If so, the M.2 slot do support SATA interface.
    Thank you.
  8. Replies
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    Hi Jerry, I will move your thread to the correct...

    Hi Jerry,
    I will move your thread to the correct part and please PM me your SN.
    and what do you mean by "So now my battery is right"?
    Thank you.
  9. Hello GokU420, Yes, it is possible. Please be...

    Hello GokU420,
    Yes, it is possible.
    Please be informed that the 2.5 inch slot is SATA 3 interface.
    Thank you.
  10. Hello drunkcj, May I know the current BIOS...

    Hello drunkcj,
    May I know the current BIOS version on your device?
    Thank you.
  11. Replies
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    Hello zehh0, May you contact our Estonia local...

    Hello zehh0,
    May you contact our Estonia local team?
    +372-6671796
    Mon-Fri 09:00-18:00
    Thank you.
  12. Hello McAwkward, First of all, if it's first...

    Hello McAwkward,
    First of all, if it's first hand, customer will not buy a product that has warranty in other place, or the customer should be ware which ASUS Store he bought from.
    Even it's a...
  13. Hello twanmal, I'm sorry this happened to you,...

    Hello twanmal,
    I'm sorry this happened to you, it's pretty common when buying things online.
    yes, your device is having local warranty in Denmark and can only be serviced in Denmark.
    Warranty can...
  14. Hello McAwkward, This is not a "Scandinavian"...

    Hello McAwkward,
    This is not a "Scandinavian" thing...
    Dealers buy products from us and then sold them to second-hand or even third-hand sellers all over the world...
    We have our own ASUS Store,...
  15. Hello TriSarme, Please send your device to...

    Hello TriSarme,
    Please send your device to service center for further examination.
    Thank you.
  16. Replies
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    Hello thejebronie, Please kindly understand that...

    Hello thejebronie,
    Please kindly understand that the BIOS update is necessary in order to protect your device.
    Please also send your device to service center so we can have a overall checking for...
  17. Hello polo1jcw, Please PM me your SN or RMA....

    Hello polo1jcw,
    Please PM me your SN or RMA.
    Thank you.
  18. Hello McAwkward, I have reported the RMA system...

    Hello McAwkward,
    I have reported the RMA system issue, and will keep you updated.
    I'm really sorry that our agent did not reply you immediately about the warranty region at the first time, this has...
  19. Hello Jaroslaw_0, Well....it connects to a lot...

    Hello Jaroslaw_0,
    Well....it connects to a lot of things.
    All the function you see in My ASUS, hotkeys, and so on
    You may refer to below link.
    https://www.asus.com/support/FAQ/1039713/
    Thank you.
  20. Replies
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    1,156

    Hello mhdandb, So you mean the second and third...

    Hello mhdandb,
    So you mean the second and third SSD are not detected with wake up form sleep or reboot?
    This happen under both BIOS 309 and BIOS 310?
    Thank you.
  21. Hello polgab, Please send your device to service...

    Hello polgab,
    Please send your device to service center and we can repaste it for you again.
    Thank you.
  22. Hello ressas, I'm sorry that I missed your...

    Hello ressas,
    I'm sorry that I missed your reply.
    Please kindly send your device to service center to check for the cable.
    Thank you so much.
  23. Hello olearych, Sorry that I missed your reply....

    Hello olearych,
    Sorry that I missed your reply.
    Did you install any extra RAM?
    If yes, may you uninstall it and see if the original RAM goes to 3200MHz now?
    And please PM me your SN and the extra...
  24. Sticky: Hello KITT2013, If the hardware is diagnosed...

    Hello KITT2013,
    If the hardware is diagnosed with any issue by the new version of My ASUS, please send your device to service center.
    Thank you.
  25. Hello Remi, May you check in BIOS, if there is...

    Hello Remi,
    May you check in BIOS, if there is an option called "starting sound"?
    If so, then you can disable it, if not, then I'm sorry this model can not modify that function.
    Thank you.
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