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Type: Posts; User: Blake@ROG

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  1. Hello run_sky, Please kindly send the device to...

    Hello run_sky,
    Please kindly send the device to our service center to flash the BIOS again.
    Thank you.
  2. Replies
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    Hello James, Please kindly send your device to...

    Hello James,
    Please kindly send your device to our service center.
    Thank you.
  3. Replies
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    Hello PowerPein, Please refer to below link...

    Hello PowerPein,
    Please refer to below link
    https://www.asus.com/support/article/604/
    The actual aging percentage differs from battery to battery.
    Hope you can understand.
    Thank you.
  4. Hello Adrian, You may install the 8.1 OS...

    Hello Adrian,
    You may install the 8.1 OS directly.
    However, we do not have the verified drivers of Win8.1 for this model.
    Please search on open platform if needed.
    Thank you.
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    Hello Big H, There is a MSATA port on your...

    Hello Big H,
    There is a MSATA port on your model, you may add an SSD to it.
    Please refer to other information online if you want to install it yourself.
    Or you may bring the SSD and the laptop to...
  6. Hello dks01, The largest SSD capacity we have...

    Hello dks01,
    The largest SSD capacity we have tested for this model is 1TB.
    Thank you.
  7. Hello Kraha, Sorry I'm a bit confused. So...

    Hello Kraha,
    Sorry I'm a bit confused.
    So before you are able to adjust RGB by each key?
    This device has always been having 4 zone RGB
    https://rog.asus.com/laptops/rog-strix/rog-strix-g15-series/...
  8. Hello itsyaboirich, Does your CPU have a...

    Hello itsyaboirich,
    Does your CPU have a integrated display card? then you are able to access BIOS.
    Thank you.
  9. Hello rozza1981, And the error message of that...

    Hello rozza1981,
    And the error message of that yellow tag is?
    Thank you.
  10. Hello itsyaboirich, May you double check if your...

    Hello itsyaboirich,
    May you double check if your RGB headers are connected and you didn't turn of the lighting setting in BIOS?
    Thank you.
  11. Hello Trollalicous, Please kindly send your...

    Hello Trollalicous,
    Please kindly send your device to our service center for further examination.
    Thank you.
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    Hello kokeqwer, Please kindly PM me your product...

    Hello kokeqwer,
    Please kindly PM me your product SN.
    And what was the issue that you send the device to service center?
    Thank you.
  13. Hello Sire 0, Please kindly send the device to...

    Hello Sire 0,
    Please kindly send the device to service center if the issue still persist.
    Thank you.
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    Hello SBAPKat, Please kindly PM me your SN or...

    Hello SBAPKat,
    Please kindly PM me your SN or RMA number.
    Also, may I have some picture or video record of the issue?
    When the laptop crash, was there any error message?
    Thank you.
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    Hello mattpunx90, How is the issue now? If the...

    Hello mattpunx90,
    How is the issue now?
    If the issue still persist, please PM me your SN.
    Thank you very much.
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    Dear both, Was there specific update or...

    Dear both,
    Was there specific update or modification before the issue occurred?
    Thank you.
  17. Hello run_sky, If you would like to do a CMOS...

    Hello run_sky,
    If you would like to do a CMOS reset, please long press the power button for 40 seconds.
    Thank you.
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    1,872

    Hello PatBeau & ZoleeG, May I know if you have...

    Hello PatBeau & ZoleeG,
    May I know if you have updated BIOS? and your current BIOS version is ?
    Thank you.
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    Hello corylee, Please PM me the product SN....

    Hello corylee,
    Please PM me the product SN.
    Also, may I know if your DisplayPort is working fine?
    Thank you.
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    Hello Ghaarp, May I have a video record of the...

    Hello Ghaarp,
    May I have a video record of the issue?
    Thank you.
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    295

    Hello Ghaarp, Sorry it's a bit...

    Hello Ghaarp,
    Sorry it's a bit confusing....where do you set these modes? "discrete mode" and "optimus mode"?
    How about the modes in Armoury Crate?
    Thank you.
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    Hello Gabor, Does this issue only happen in...

    Hello Gabor,
    Does this issue only happen in DOTA2?
    May I have a video record of the issue?
    Please kindly check if your display driver is updated.
    Thank you.
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    2,324

    Hello cabadam, How's the device now? If you...

    Hello cabadam,
    How's the device now?
    If you have taken the device to service, please kindly PM me the SN or RMA number so I can review and track the case.
    Thank you very much.
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    Hello mattpunx90, May I have an audio or video...

    Hello mattpunx90,
    May I have an audio or video record of the issue?
    Thank you.
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    Hello mbushnaq00, I'm not sure either. If there...

    Hello mbushnaq00,
    I'm not sure either. If there is a screenshot for it, would be clearer.
    I don't think it is an individual driver, it is very likely combined in other drivers or pack.
    If you can...
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