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    Good news that the keys are normal in the BIOS--...

    Good news that the keys are normal in the BIOS-- it should eliminate hardware concerns as the reason, so the issue is likely some configuration issue within your OS.

    Can you check if the issue is...
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    Is the problem also there when you're in the BIOS?

    Is the problem also there when you're in the BIOS?
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    Does the problem happen for every key on the...

    Does the problem happen for every key on the laptop's keyboard or just some of them?
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