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Type: Posts; User: Blake@ASUS

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  1. Replies
    4
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    150

    Hello Darkepyon87, There are 3 general model of...

    Hello Darkepyon87,
    There are 3 general model of G14 so far, GA401IV, GA401IU and GA401II, differs by the Graphic card.
    Each model have black & white, with and without AniMe Matrix, 4 type, depends...
  2. Replies
    3
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    134

    Hello mlbarnes, Please kindly backup the data...

    Hello mlbarnes,
    Please kindly backup the data and send your device to service center for further examination.
    Thank you so much.
  3. Hello logan4798, When did the issue start to...

    Hello logan4798,
    When did the issue start to happened? after any update or modification?
    Please kindly check if your BIOS and windows are both up to date....
  4. Replies
    7
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    586

    Hello novecho_delta, May I have a record of the...

    Hello novecho_delta,
    May I have a record of the sound?
    Thank you so much.
  5. Dear all, Please refer to below notice from...

    Dear all,
    Please refer to below notice from Intel
    https://www.intel.com/content/www/us/en/support/articles/000055804/processors.html?wapkw=SA-00289
    We will follow this by BIOS update for all model...
  6. Replies
    9
    Views
    916

    Hello nathanjobs91, Thank you for your reply and...

    Hello nathanjobs91,
    Thank you for your reply and feedback.
  7. Replies
    3
    Views
    134

    Hello mlbarnes, May you check if your BIOS is...

    Hello mlbarnes,
    May you check if your BIOS is updated as well?
    https://www.asus.com/tw/Laptops/ROG-Zephyrus-M-GM501/HelpDesk_Download/
    Thank you.
  8. Hello Fenixxaa, We will continue the discussion...

    Hello Fenixxaa,
    We will continue the discussion in your Zentalk thread.
    Thank you.
  9. Replies
    2
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    272

    Hello Kevin, Which model do you have ? so only...

    Hello Kevin,
    Which model do you have ?
    so only Armoury Crate is crushing?
    Thank you.
  10. Hello ArnoldT: Please refer to the links below ...

    Hello ArnoldT:
    Please refer to the links below

    https://www.asus.com/Motherboards/PRIME-Z390-A/HelpDesk_Download/

    https://www.asus.com/Motherboards/ROG-STRIX-Z370-G-GAMING/HelpDesk_Download/
    ...
  11. Hello ShadowNinja, I have replied you in PM....

    Hello ShadowNinja,
    I have replied you in PM.
    Thank you.
  12. Replies
    3
    Views
    171

    Hello PrEtZeLxD, I'm really sorry about this....

    Hello PrEtZeLxD,
    I'm really sorry about this.
    May you PM your SN and all the communication between you and the service center?
    I will ask for more escalation on your case.
    Thank you.
  13. Hello hexaae, Please kindly PM me your SN....

    Hello hexaae,
    Please kindly PM me your SN.
    Thank you very much.
  14. Hello stsa85, In this case, Please kindly send...

    Hello stsa85,
    In this case,
    Please kindly send your device to service center.
    Thank you very much.
  15. Hello B2k-justbetter, Please kindly check if...

    Hello B2k-justbetter,
    Please kindly check if your BIOS has been updated to version 308
    https://www.asus.com/Laptops/ROG-Strix-SCAR-II/HelpDesk_Download/
    Thank you.
  16. Hello regelio06, We no longer provide older...

    Hello regelio06,
    We no longer provide older version, and do not recommend to use older version as well.
    Please kindly refer to below link, you may find other version if needed (ASUS ROG MacroKey)...
  17. Hello stsa85, Was there any update or...

    Hello stsa85,
    Was there any update or modification before your keyboard failed?
    Also, is there any error message in the device manager?
    Thank you.
  18. Replies
    1
    Views
    138

    Hello karanveer, May you recall if there is any...

    Hello karanveer,
    May you recall if there is any specific update or update before the issue start to occur?
    Please kindly check if your BIOS and windows, drivers are all up to date.
    Also, please PM...
  19. Replies
    14
    Views
    683

    Hello farudu19, Please kindly send your device...

    Hello farudu19,
    Please kindly send your device to service center for a complete examination.
    Thank you.
  20. Hello farudu19, Please kindly send your device...

    Hello farudu19,
    Please kindly send your device to service center for a complete examination.
    Thank you.
  21. Replies
    1
    Views
    196

    Hello Marc Liptrot, Thank you for your...

    Hello Marc Liptrot,
    Thank you for your suggestion.
    We will collect your opinion for related designing department.
    Thank you.
  22. Hello Banannaa, To maintain stable power supply,...

    Hello Banannaa,
    To maintain stable power supply, we do not recommend to change the GPU setting on this model.
    Sorry for any inconvenience caused.
    Thank you.
  23. Replies
    2
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    2,112

    Dear both, Please kindly contact our service...

    Dear both,
    Please kindly contact our service center.
    The cable of this model is different form those on the market.
    Sorry for the inconvenience caused.
    Thank you.
  24. Replies
    13
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    7,002

    Hello BUDDY6900, Has your PC been fixed? If you...

    Hello BUDDY6900,
    Has your PC been fixed?
    If you have further concern with our repair service, please kindly PM me your SN and RMA number.
    Thank you.
  25. Replies
    6
    Views
    265

    Hello yuanyasmine, You mean the keyboard light...

    Hello yuanyasmine,
    You mean the keyboard light is not working or the keyboard is not working ? or both?
    Please kindly send your device to service center for further examination.
    Thank you.
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