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Hi supersparkvark,

Can you PM me with your RMA information so I can look into this for you? Some units qualify for free 2 way shipping and others do not.

No problem Joey. Thanks for posting the root cause and the fix! Should prove helpful to anyone else experiencing the issue!:cool:

yes we didn't let him get that far away :P

Np Sinless.
I wouldn't want to keep a g75 away from its owner any longer than necessary, and vice versa :)

Hi OP,
I have to say this is a strange one as I haven't heard of many cases where a board falls into a permanent sleep.
I would probably reseat everything including the CPU and then rebuild the...

Can we confirm the mice that this problem has been occurring with? Nodens mentioned Razer Mamba 2012. Does it do this with any kind of mouse or does it only seem to be higher end gaming mice?

the last thing he clicked on at 1:50 was the 2105.CAP so that's the newly converted CAP file. Were you able to get your BIOS updated with a CAP file?

@MrRyaz- Looks good man. I can't find anything I would change. Nice temps too :)

Hi Joey, how's it holding up? Last I heard, updating the drivers has fixed the problem with the BUGCODE_USB. Still good?

Hey Sinless,

Just wanted to let you know that the service center there in Mexico should have your replacement parts by early next week as they were sent from our US HQ to the Mexico service center...

Hey Mirage. I heard Chastity is handling this RMA for you and sounds like he knows exactly what the problem is. I wanted him to take over your RMA from the beginning anyway, so I'm glad he's taking...

Hi Sinless,
I haven't heard of any problems with the MB on the G75. I've seen some spot issues here and there related to other parts of the G75 but not MB problems. Also, the OP has a G73 so it's...

I'll see what I can work out regarding cross shipping of a replacement component as a one time courtesy since you've had several RMAs. I'll wait for your reply to my PM and we can go from there.

Sorry, I'll resend the PM.

There is an Authorized Service Provider in New York, NY so that may be a better option for you. The board that I was referring to is brand new. I'll let you know the...

Mirage, I have word that we have a motherboard for G73Sw on hand. From your previous repair history, it looks like this may be what you need to fix the issue. I'll send you a PM with the details.

I know you're running short on time before going back to school but if you'd like to do an RMA, I can make sure it's escalated and expedited so we'll get it back to you within 8 days if at all...

happy customer says it all :) im glad microcenter stepped up and gave you no issues about the replacement

hey joey, i just pm'd you to get your rma information so i can make sure your laptop gets properly repaired this time.

props to you and dstrakele alike for all your help whether offering suggestions or just listening to the issues that other ROG'rs have!...it's become sort of the way of ROG :P

props to you and dstrakele alike for all your help whether offering suggestions or just listening to the issues that other ROG'rs have!...it's become sort of the way of ROG :P

Thanks Zyg, just trying to be helpful ya know? :) I don't think those washers come standard on any laptop since from what I know, we only started using them because of the issues we were hearing...

@Fatal1tyBD, Sorry for not getting your PM sooner. I've been out of the office. Some service centers will allow you to send in your non-global warranty carrying product to them to be serviced for...

Sorry for the longer turn around time. Youre laptop has been repaired and has passed all testing and was shipped out today. I PM'd you with the tracking number.

got your PM and will reply now

That is correct; Chastity@ASUS has never experienced this problem on his G53, but he also purchased a 180W adapter that has an L-shaped connector from Targus early on and he is careful with his...