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Type: Posts; User: MasterC@ROG

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  1. Sticky: After checking your log, we found that...

    After checking your log, we found that AacMBSetup.exe was deleted. We're not sure how that happened on your end, please uninstall and try again.
    Here's the latest uninstallation tool:...
  2. Sticky: We do have solution for this, will be implemented...

    We do have solution for this, will be implemented soon after testing.
  3. Sticky: Just a quick update: we will have a manual update...

    Just a quick update: we will have a manual update option for Armoury Crate soon as requested by you guys.

    Have you tried the performance mode?
  4. Can you be clear about what you can't update, do...

    Can you be clear about what you can't update, do you mean up to Armoury Crate 4.0.8.0? Is so, you don't have to do anything except boot up your system and wait for 15-20 minutes (do not open Armoury...
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    We have replicated this issue, and the team is...

    We have replicated this issue, and the team is working on a fix. Thanks for reporting it.
  6. To be clear, the CPU usage for the background...

    To be clear, the CPU usage for the background process "Armoury Crate User Session Helper" has already been resolved. The CPU usage for LightingService is the background service which could ramp up if...
  7. Do you guys have the performance mode enabled or...

    Do you guys have the performance mode enabled or disabled for smoother lighting effects?
  8. Please check your inbox and reply, still waiting...

    Please check your inbox and reply, still waiting for your log so I can help you. We do appreciate those of you who do the right thing in the forum.

    As usual guys, please try to generate a log and...
  9. Sometimes this happens when the incorrect preset...

    Sometimes this happens when the incorrect preset mouse pad is selected, try to calibrate manually.
  10. Sticky: Thanks for letting us know. Even though this will...

    Thanks for letting us know. Even though this will be definitely easier to replicate, please provide a log anyway in case the issue is not the hub.
    Not to be rude but I still have to confirm the...
  11. Sticky: As mentioned previously, our software needs to...

    As mentioned previously, our software needs to pass tests with various configurations before they are released and that is why updates may not be so fast. For this reason, it is best to generate a...
  12. Sticky: Hey guys, our devices will work with USB hubs and...

    Hey guys, our devices will work with USB hubs and we're not discouraging people from using them. However, when you are facing an issue, removing the hub eliminates one possible root cause. There are...
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    As cekeu mentioned, you do need to connect both...

    As cekeu mentioned, you do need to connect both the mouse and the wireless receiver to update the firmware. Did you get it to work?
    You'll notice that perhaps both of them need firmware updates....
  14. The device page error should have been resolved...

    The device page error should have been resolved for the previous case. Please head over to the latest issue reporting thread under the software section and post there. Make sure to generate a log...
  15. Did the mouse literally shut off including the...

    Did the mouse literally shut off including the lighting??
    Note that if you calibrate using the incorrect surface, it's possible that the mouse can no longer track the surface. Please use another...
  16. That's great to hear!

    That's great to hear!
  17. Sticky: The high number of handles issue has been...

    The high number of handles issue has been replicated and a solution will be implemented. Thanks.
  18. Sticky: We have tested the ROG Spotlight in different...

    We have tested the ROG Spotlight in different configurations and did not find any issues. Please avoid connecting to USB hubs, and PM me your log with system specs. Note that it is not supported in...
  19. Hey Guys, GPU Tweak II V2.3.0.3 will be available...

    Hey Guys, GPU Tweak II V2.3.0.3 will be available online within the next 24 hours. It will resolve the conflict with the KB4601319 security update.
  20. Sticky: For anyone who isn't able to install, please...

    For anyone who isn't able to install, please still provide the info requested in the original post. I understand providing logs would be out of the question, but please at least provide some info...
  21. Sticky: Is this a reoccurring thing or once-off?

    Is this a reoccurring thing or once-off?
  22. Sticky: Please bear with us as we investigate your issues...

    Please bear with us as we investigate your issues and requests, your feedback is heard. As you all know, there are many moving parts to gaming PCs and thus the level of customizations, this is what...
  23. Unfortunately, the receivers cannot be purchased...

    Unfortunately, the receivers cannot be purchased separately since they are produced with the headset as a pair. If you are able to send in the faulty one..... there might be possibility our service...
  24. Sticky: Can you upload to cloud storage such as...

    Can you upload to cloud storage such as WebStorage or Google Drive, then share a download link?
  25. The Spatha was launched almost 5 years ago, and...

    The Spatha was launched almost 5 years ago, and in the past Aura Sync was of course fully-functional for our flagship mouse. The popularity of the mouse meant that we provided support for it as much...
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