Search:

Thank you for your patience AJLWalton. I do have some good news for anyone with the memory lighting issue, we released an update which went live yesterday - ENE RGB HAL 1.1.26.1. Please update and do...

Please update firmware from MyASUS, and then AURA Kit to 20200909 in Aura Creator.

Can you provide a screenshot of your Armoury Creator UI showing the keyboard layout?

Please go to Update Center and update AURA Kit to 20200909.

We were able to replicate the bug and it will be fixed in future updates - you should be able to leave Armoury Crate open and disconnect/reconnect without issues. Please keep in mind this mouse does...

What version of Aua Creator are you using?

We will investigate, thanks for bring it to our attention. Please double-check the Aura Creator version you have installed and reply. Thanks.

Have you tested the keyboard on a different computer? I can't replicate this. The volume should increase/decrease by increments of 2.

Try a factory reset - disable Aura Sync, then hold FN+ESC for 15 to 20 seconds until all the keys start flashing.

Check the colors by using the hotkeys Fn+directional keys. If the issue persists,...

Have you checked if you have enabled Repeat Acceleration? (FN+1/2/3/4)
Some info for that here: https://rog.asus.com/forum/showthread.php?102043-Keys-to-the-Features-ROG-Strix-Flare

You could...

The solution from G.SKILL (ENE v21 => 1.0.21.0) was never released officially due to the delay (stuttering/skipping) that some people might experience, the version currently being verified by us is a...

MXAndresMX's solution from G.SKILL (ENE v21 => 1.0.21.0) was never released officially due to the delay (stuttering/skipping) that some people might experience, the version currently being verified...

Sorry for the hold up guys. The solution is a collaboration between us and G.Skill (we cannot provide a fix for our partners' hardware on our own this time), and we need to make sure multiple...

Install and update Armoury Crate

Suggest to uninstall Aura Sync software if already installed.

Download and install Armoury Crate from the link below:...

Since factory reset (Fn+ESC) on the Claymore is disabled when in Aura Sync mode, ESC was a method for users to exit Aura Sync mode quickly. We can see that ESC is used far too often for such a...

As mentioned previously, an uninstaller is in the works. I do not have a date yet, but it is coming. Thanks.

Thanks again for providing logs and explanations for your issues. Just want to let you know that we are working to replicate and resolve each one of them. Please understand that some will take longer...

I have your log. We will look into this, thanks for reporting it.

For those who have populated all 8 DIMM slots, good news guys, we have been working with G.Skill to resolve this issue and the solution will be ready by the end of the month. More tests will be...

If you can, take a screenshot of the CPU usage in Task Manager. Thanks.

Is there a particular reason why you are running both Armoury Crate and Aura?
For Armoury Crate issues, please go to this thread and provide some screenshots:...

Hi There,

Please go to this thread to report issues:
https://rog.asus.com/forum/showthread.php?119789-Armoury-crate-v3-0-4-0-report-here-if-any-issues/

Refer to the original (1st) post when...

Before reporting any more issues, please check if everything is up-to-date under Settings > About > Service Version.
These services update in the background and will not show in Update Center.
...

Hi There,

Have you synced all profiles? Should do this when connecting a new device.
85765

Hi TheEternal,

From my understanding, your lighting is working but you hope the effects are smoother. You obviously have a large collection of our products and we thank you for your support, we do...