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  1. Replies
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    Hi Dodgexander, Thank you for your confirmation....

    Hi Dodgexander,
    Thank you for your confirmation.
    For WHEA 17 in M.2_2, I'll consult our tech team more about this.
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    Hi TrebleTA, In your first screenshot, we see...

    Hi TrebleTA,
    In your first screenshot, we see Sky NR801 and our tech team think it is not the information of DSL-AX82U. If you see DSL-AX82U has sky boardband in DSL-AX82U quick setup wizard, may I...
  3. Replies
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    Hi Dodgexander, Thank you for your reply but I'm...

    Hi Dodgexander,
    Thank you for your reply but I'm little confused.
    After checked specs on our site, for ROG STRIX Z690-I GAMING WIFI, M.2_1 is from CPU and M.2_2 is from chipset.
    Do you get the...
  4. Hi Icehunter, Thank you for your reply. I'll...

    Hi Icehunter,
    Thank you for your reply.
    I'll consult our tech team more about this.
  5. Replies
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    Hi TrebleTA, If you see DSL-AX82U is sky...

    Hi TrebleTA,
    If you see DSL-AX82U is sky Boardband in the DSL-AX82U box, may I have photo of it?
    If you have concerns about connecting both to the DSL line at the same time, please try both in the...
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    183

    Hi AfterShock, Thank you for your information....

    Hi AfterShock,
    Thank you for your information.
    I'll consult our tech team more about this.
  7. Hi seiferx80, Could you please borrow other SSD...

    Hi seiferx80,
    Could you please borrow other SSD to try it in slot 1?
    Thank you.
  8. Replies
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    Hi SleazyPMartini, Is there any error message...

    Hi SleazyPMartini,
    Is there any error message when you register the motherboard?
    Have you tried with other browser to register it?
    Thank you.
  9. Hi Icehunter, May I have the serial number of...

    Hi Icehunter,
    May I have the serial number of your ROG STRIX Z690-A Gaming D4 motherboards via PM?
    For your ram model, could you please help to provide a photo like this to check the version?...
  10. Hi seiferx80, May I know how do you check the...

    Hi seiferx80,
    May I know how do you check the SSD is not running X4 speed?
    Do you have only one samsung 970 EVO SSD or have other SSD in slot2?
    Have you tried with other SSD in slot 1?
    Do you...
  11. Replies
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    27,548

    Hi Dodgexander, If you install the OS drive in...

    Hi Dodgexander,
    If you install the OS drive in M.2_1 slot, do you also get WHEA 17 error when run CrystalDisk mark on bios 1601 with bios all default settings?
    Do you only use TEAMGROUP T-Force...
  12. Replies
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    27,548

    Hi Kukul, Do you get WHEA 17 error on bios 1601...

    Hi Kukul,
    Do you get WHEA 17 error on bios 1601 with bios all default settings except PCIE Native Power Management disabled?
    If you install the OS drive in other M.2 slot, do you also get the...
  13. Hi Icehunter, Do you mean you only get the issue...

    Hi Icehunter,
    Do you mean you only get the issue when any drive installing in M.2_3 slot?
    Do you use dedicated graphics card? If yes, do you use riser cable?
    How often does the issue occur with...
  14. Replies
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    Hi TrebleTA, Do you mean you check DSL-AX82U and...

    Hi TrebleTA,
    Do you mean you check DSL-AX82U and it is sky Boardband? How do you check it?

    For testing, it is better to prepare two same pc/laptops and two same cables. One is connecting to ISP...
  15. Replies
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    183

    Hi AfterShock, Thank you for your reply. Please...

    Hi AfterShock,
    Thank you for your reply.
    Please send me PM to provide the S/N of your mobo.
    May I double confirm your ram model is G.Skill F4-3200C14D-16GFX?
    Thank you.
  16. Replies
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    2,203

    Hi trihy, Thank you for your reply. If you...

    Hi trihy,
    Thank you for your reply.
    If you encounter issue on it, please let me know.
    Thank you.
  17. Hi trihy, Thank you for your reply. If you...

    Hi trihy,
    Thank you for your reply.
    If you encounter issue on it, please let me know.
    Thank you.
  18. Replies
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    Hi TrebleTA, After consulted our tech team, the...

    Hi TrebleTA,
    After consulted our tech team, the first screenshot looks like ISP device information, so the DSL driver version would be different on different device.
    Although use the same ISP and...
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    Hi trihy, For the idle freezing issue you...

    Hi trihy,
    For the idle freezing issue you mentioned, please refer to the thread below.
    https://rog.asus.com/forum/showthread.php?128548-Bug-in-B660-bios-cpu-voltage-offset/page4
    Thank you.
  20. Replies
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    Hi trihy and w4rdog, I've sent PM to you. Please...

    Hi trihy and w4rdog,
    I've sent PM to you. Please help to check you PM.
    Thank you.
  21. Hi rosefire, Do you mean if enable XMP and plug...

    Hi rosefire,
    Do you mean if enable XMP and plug into larger/newer USB drives, you cannot boot into windows? Is the larger/newer USB drives OS drive?
    Does the USB issue also occur on bios 1403 with...
  22. Hi anthonyarnao, Which effect do you select in...

    Hi anthonyarnao,
    Which effect do you select in shutdown effect?
    Is the light color after shutdown the pc same as you select in shutdown effect? but it will be default rainbow color after turn it...
  23. Replies
    219
    Views
    27,548

    Hi Dodgexander, May I double confirm you got...

    Hi Dodgexander,
    May I double confirm you got screen blacked out and system rebooted issues on the Z690I with bios all default settings except PCIE Native Power Management disabled?
    Or the issues...
  24. Hi all, The latest ROG CROSSHAIR VII HERO BIOS...

    Hi all,
    The latest ROG CROSSHAIR VII HERO BIOS 4901 was released.
    https://rog.asus.com/motherboards/rog-crosshair/rog-crosshair-vii-hero-model/helpdesk_bios/
    "1. Update AMD AM4 AGESA V2 PI...
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    Hi TrebleTA, I'll consult our tech team more...

    Hi TrebleTA,
    I'll consult our tech team more about it.
    Thank you.
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