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Same here! The service center send me the negation.

And if is a sofware issue, if you reinstall windows problem reappears ... what a serious company ... I will never buy Asus again.

No, this is not a software issue! My laptop's motherboard and battery (which I paid for) were changed and the problem reappeared at 3 months. It's a problem that Asus knows quite well but refuses...

Hi, in my case the update to 2.3.5 did not work. With 2.3.7 I did not try. But I ask, if reinstall Windows and didn't install myAsus, the problem will reappear, right? Does that seem normal ?...

The problem persists even after the latest updates. When the battery is below 30% at the second or 3rd start the problem manifests itself ... Has anyone solved this problem?871058710687107

I don't have the picture with the critical download, if it reappears I'll do it. Today I started with 33% battery. It started normally. I will stop it and restart it in a while. Maybe the updates...

Yes, today I installed MyASUS and made the updates. I noticed before the updates, the battery in AIDA64 at the status appears critical discharge (as it appears on the old battery when the problem...

Hello everyone, unfortunately the problem reappeared the other day. The laptop was turned off for 2 days with a 22% battery level. At startup the battery shows 22% and immediately 0% .... At startup...

I have 4 months since the last entry into service where the motherboard was replaced (according to Taiwanese technicians) and the battery (which I paid for). The problem has not reappeared, given...

Hi, I'm coming back with a little weirdness. Is it normal for the battery level to drop after a gaming session with the laptop plugged in? I start the game with 100% battery and after 2-3 hours I...

ASUS health software is not compatible with our laptop model! In my case the problem did not reappear. If I remember correctly, the problem appeared some time after I installed Asus Health. so I do...

[QUOTE=mbushnaq00;814776]unfortunately, the new battery turned out to be defective. There is a sudden drop in charge from 30% to 7% and in 3 days I had 31% wear already. I will be asking for a...

Hi, I hope your problem is solved. At the moment, the problem has not reappeared on my laptop. battery wear ranges from 1 to 2%. I noticed that the power supply does not heat up so much and when it...

they told me that in advanced tests the battery shows excessive wear and needs to be replaced ... I didn't understand the reason for replacing the motherboard if after the replacement the problem...

Hi, I received the laptop from the service (the second time, the first time the motherboard was replaced) and the battery was replaced. For now, the problem does not appear. I hope it's resolved. I...

in my case I noticed: if I turn off the laptop in the evening below 60% (sometimes even 70%) in the morning at the first start it turns off, sometimes it doesn't do even at the first start but if I...

Hi mIKE_Aleph, I personally tried with older versions and the problem persists ... I don't know what the problem is, to find out ASUS what the problem is we have to send the laptops to the service....

Hi Sergio, no, it's not a driver problem, I tried all the new drivers on the intel and nvidia site and it did the same. Even with windows without any driver, the problem appeared. My laptop is still...

Hello, I received the laptop from service and the problem persists ... In the service sheet it says that the motherboard has been replaced and the bios has been updated 312 . It came with 0% battery...

Hi guys, asus uploaded 312 bios version. The problem was solved?

Today I turned on the laptop, 71% battery, I entered the Browser and immediately the battery dropped to 0% , wear level 77% (normally 18% )...

I instaled win 10 pro last version 2004 and the problem persist. I think the origin of the problem is hardware...

Hi Sergio, i really hope to fix this problem. Please sent as a feedback when you receive the laptop!

Maybe Blake can tell as if the new version of bios 312resolve the problem. Marioss didn't feedback... Come on Asus don't disappoint us... I'm really an Asus fan but if this problem isn't solved.....

The problem manifested itself and, from what I noticed if I start the laptop in bios directly, the problem does not appear. On the battery, the laptop automatically switches to 60hz and then the...