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  1. Hello mar_ga, So the issue does not happen in...

    Hello mar_ga,
    So the issue does not happen in the previous BIOS?
    Which Windows version are you using ? 1909 or 2004?
    Thank you.
  2. Hello chadalu, The wifi issue also happen after...

    Hello chadalu,
    The wifi issue also happen after the installation of the SSD?
    What is your BIOS and WIfi driver version?
    May you explain more about the losing package scenario?
    Thank you.
  3. Hello Seveq88, Please PM me your SN. Thank you.

    Hello Seveq88,
    Please PM me your SN.
    Thank you.
  4. Replies
    4
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    174

    Hello Brad, May I have the complete model name?...

    Hello Brad,
    May I have the complete model name? GX701XXX?
    and do you have the error message of the blue screen?
    Please also refer to below FAQ as well
    https://www.asus.com/support/FAQ/1042613/...
  5. Replies
    2
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    139

    Hello mattpunx90, May I have the version of your...

    Hello mattpunx90,
    May I have the version of your BIOS, Wifi driver and Asus MultiAntenna Service ?
    Also, please refer to below FAQ to make sure the settings are correct....
  6. Hello McAwkward, Sorry for my late reply. You...

    Hello McAwkward,
    Sorry for my late reply.
    You product has 12 months local warranty in UK, instead of the place you stayed.
    That's why the service center was not able to repair it.
    Please kindly...
  7. Replies
    6
    Views
    601

    Hello EXTREME_, May I have you complete model...

    Hello EXTREME_,
    May I have you complete model name and Which version of BIOS are you using now?
    Please also update the ASUS System Control Interface & My ASUS (new update on Sep 15) and then run...
  8. Dear all, Thank you so much for your feedback....

    Dear all,
    Thank you so much for your feedback.
    All of them have been reported and taken into consideration.
  9. Replies
    11
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    337

    Hello David, Please kindly send your device to...

    Hello David,
    Please kindly send your device to service center for more hardware examination.
    Thank you.
  10. Dear all, Please refer to below notice from...

    Dear all,
    Please refer to below notice from Intel
    https://www.intel.com/content/www/us/en/support/articles/000055804/processors.html?wapkw=SA-00289
    We are following this on our BIOS setting....
  11. Hello Jorge, Well...as you know, it's hardware...

    Hello Jorge,
    Well...as you know, it's hardware issue, very likely cable issue,
    so it required to open the case and repair it.
    I don't think it would affect your usage immediately, but since we...
  12. Hello Lirezator, Please kindly PM me your SN or...

    Hello Lirezator,
    Please kindly PM me your SN or RMA number.
    If you have any other information you would like to add to, please share it with me as well.
    Thank you.
  13. Replies
    6
    Views
    1,760

    Hello vixar, Please refer to below link...

    Hello vixar,
    Please refer to below link
    https://www.asus.com/in/support/Service-Center/India
    Thank you.
  14. Hello McAwkward, Please PM me your product SN....

    Hello McAwkward,
    Please PM me your product SN.
    Thank you.
  15. Hello KorosuKivy, Thank you so much for this...

    Hello KorosuKivy,
    Thank you so much for this feedback.
    It has been reported.
    Thank you.
  16. Replies
    2
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    252

    Hello reegamer, When did this issue start to...

    Hello reegamer,
    When did this issue start to happen? after any specific update or modification?
    The latest BIOS of your device is 310, may you double check?
    Thank you.
  17. Hello jmfsm93, Please kindly send your device to...

    Hello jmfsm93,
    Please kindly send your device to service center.
    Thank you.
  18. Replies
    3
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    263

    Hello therealdarkonex, Please kindly rollback to...

    Hello therealdarkonex,
    Please kindly rollback to 1909 for more stable performance.
    And please kindly report this issue to Microsoft as well.
    Thank you so much.
  19. Hello MDgamerP, Sorry I'm really confused about...

    Hello MDgamerP,
    Sorry I'm really confused about your description.
    May I have some screenshot of the issue?
    Thank you.
  20. Dear both, May I know which mode you are on when...

    Dear both,
    May I know which mode you are on when this issue happen?
    or all mode are the same?
    Thank you.
  21. Hello Deanrwp72, The spec of the SSD you want to...

    Hello Deanrwp72,
    The spec of the SSD you want to install is okay,
    but we can not guarantee if 512GB is compatible.
    The largest we have tested on this model is 256GB.
    Thank you.
  22. Hello Seveq88, for your first issue, does it...

    Hello Seveq88,
    for your first issue, does it happen on battery mode? or also on AC mode?
    how long was the device left inactive before going to sleep?
    Does the issue only happen with Steam?

    For...
  23. Hello Horrifido, Which model do you have and...

    Hello Horrifido,
    Which model do you have and what temperature do you get under what kind of usage?
    Thank you.
  24. Replies
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    140

    Hello KorosuKivy, May I have a picture of the...

    Hello KorosuKivy,
    May I have a picture of the cable so I can double check with related department?
    Thank you.
  25. Sticky: Dear all, The new MyASUS v2.2.36.0 & ASUS System...

    Dear all,
    The new MyASUS v2.2.36.0 & ASUS System Control Interface v2.2.28.0 will be released soon.
    Please kindly pay attention and update them.
    Thank you.
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