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Type: Posts; User: Alvez@ROG

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  1. Replies
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    Hi maturano: Sorry to see this situation, I...

    Hi maturano:
    Sorry to see this situation, I am not sure your XG mobile is bundled with laptop or not. Please prepare serial number and invoice to follow up official website to issue RMA.
    If you...
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    Hi NHOZSOKVIP123 Thank you for reaching us ,...

    Hi NHOZSOKVIP123
    Thank you for reaching us , please check your bios version is the latest : Version 329. Do you ever change any bios setting or remeber any vbios updating recently?
  3. Hi Basspig: Thanks for reaching us , follow...

    Hi Basspig:
    Thanks for reaching us , follow your description , yes, I think it's hardware malfunction, too. Before you issue rma , please don't give up to update BIOS/USB driver and windows...
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    Hi barbe Please refer to official FAQ , thank...

    Hi barbe
    Please refer to official FAQ , thank you.
    [Motherboard] Compatibility of PCIE bifurcation between Hyper M.2 series Cards and Add-On Graphic Cards...
  5. Hi Ashir555: Thank you for reaching us, by...

    Hi Ashir555:
    Thank you for reaching us, by your symptoms, USB headset is working fine which means Audio card is working fine, too. Old headset I guess is using 3.5mm audio jack.
    What you...
  6. Hello I will pass your scenario to testing...

    Hello
    I will pass your scenario to testing team, but I think we don't have the same device as yours. So we will use our own equipment to check the same.
    Once we duplicate the same situation ,...
  7. Hi May I know what is your Memtest version ?...

    Hi
    May I know what is your Memtest version ? Could you please take a picture of bios settings?
  8. Hi Thank you for your reply Yes, I think your...

    Hi
    Thank you for your reply
    Yes, I think your driver is the latest version , please also check thunderbolt driver and Intel Serial IO is the latest version by windows update.
    After all , if...
  9. Hi It sounds second device make motherboard...

    Hi
    It sounds second device make motherboard malfunction . Is it possible to test it with other desktop?
    Please make sure your bios version is the latest and check any possiblely short point...
  10. Hiya I check release note from official website,...

    Hiya
    I check release note from official website, BIOS 1402 indeed change TB functions by firmware update. Do you update your intel ME version to the latest as well?
    About transmission is slow via C...
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    Hello Have you remove ram to cross test or use...

    Hello
    Have you remove ram to cross test or use the other hard drive as you doubt that may be the root cause?
    As I know most 2 TB hard drive is not compatible with this model yet. Do you khave...
  12. Hello Is your model of camera "ROG EYE " or...

    Hello
    Is your model of camera "ROG EYE " or "ROG EYE s"? Because EYE only support Win10, and EYE s support Win 11.
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    Hi 2TB Intel 660 isn't compatible with this...

    Hi
    2TB Intel 660 isn't compatible with this model yet.
  14. Hello Sorry for late reply . Could you try to...

    Hello
    Sorry for late reply . Could you try to disable power saving mode in power option? Then try to duplicate again.
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    Hello Krafg: Sorry for late reply ,there is...

    Hello Krafg:
    Sorry for late reply ,there is a easy way to judge this model support WOL or not. please go to BIOS find power management and find Wake-on-lan.
    But I think you have already did....
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    Hello About warranty, please refer to service...

    Hello
    About warranty, please refer to service guide to disassemble laptop. Any damage caused by manual will violate warranty policy.
    Service Guide:...
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    Hello Thanks for your asking. Depends on...

    Hello
    Thanks for your asking. Depends on different CPU power consumption, 230W version is for Ryzen9.
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    Hello May I know which brand and model name...

    Hello
    May I know which brand and model name of SSD you installed? It's true we test Samsung and WD max 1T capacity. Now many SSD have high temperature need to concern. Not only compatibility of...
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    Hi I try to simulate your scenario on the...

    Hi
    I try to simulate your scenario on the same model, but unforunately it's very nomal at my side. I guess it should be thermal problem or badly news is cpu NG.
    I know if symptoms belong to cpu...
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    Hello This model only support 1 slot for M.2...

    Hello
    This model only support 1 slot for M.2 and 1 slot for 2.5inch HDD/SSD. If you want to install different os in each storage.
    only support max 2 devices, Thank you.
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    Hello Need to update a brief result from the...

    Hello
    Need to update a brief result from the log , result of both log have the same situation when CPU and GPU thottled at the same time
    , temperature is not very high. Did you close game at 45...
  22. Hello: Before we start to valify it's...

    Hello:
    Before we start to valify it's software or hardware issue . Let us check some basic driver information.
    Please check follow version are latest official version on your own laptop....
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    Hello Himanshu KAshyap Echo RedSector's post,...

    Hello Himanshu KAshyap
    Echo RedSector's post, you can open bottom case, and check connector of battery placed well or not. Sorry to make you uncomfortable.
  24. Hello I need one log file to pass to R&D ,...

    Hello
    I need one log file to pass to R&D , please follow below step to cach log and provide a link, Thank you.
    .plug in ASUS 200W adapter
    .Download HWinfo and install app. Link:...
  25. Hello Sorry to miss your post . Did you change...

    Hello
    Sorry to miss your post . Did you change spec like SSD or RAM? It sounds like compatibility issue.
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