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  1. Replies
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    Since I have already replied to you through...

    Since I have already replied to you through private message I will close this thread.
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    Hi there, For your case you would need to ask...

    Hi there,

    For your case you would need to ask your friend who is living in the US to help you RMA it. I believe it may cause confusion if you send it in for RMA but the sender address is from...
  3. Thread: AI Suite 3

    by Bahz
    Replies
    287
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    411,664

    Yes, very much. :)

    Yes, very much. :)
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    To be honest I'm not sure, it's to remove the...

    To be honest I'm not sure, it's to remove the AURA sync software, so I guess not?
  5. Try Thermal Grizzly Kryonaut, it's seriously the...

    Try Thermal Grizzly Kryonaut, it's seriously the best choice and lasts the longest.
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    Our team is working on an update with optimized...

    Our team is working on an update with optimized settings to address the issue, of course we need the help from everyone to test in game to see if there are any major improvements. Once I have this...
  7. I hope the next update fixes the issue you're...

    I hope the next update fixes the issue you're experiencing as I'm still confused based on the details you provided. If it's the same issue as Darkest then the next version should address it. Thanks.
  8. I think most people aren't aware of the discharge...

    I think most people aren't aware of the discharge design which is to help extend battery life, I think they should have marketed this technology in better way for consumers to understand. If the...
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    Can you clarify this in more details?

    Can you clarify this in more details?
  10. Thread: ROG Claymore

    by Bahz
    Replies
    378
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    178,567

    Not happening for me so I would have to say it's...

    Not happening for me so I would have to say it's definitely either an issue with your keyboard or there's some kind of driver conflict on your system preventing the software from working properly...
  11. Sticky: Thanks for your feedback, I think this topic has...

    Thanks for your feedback, I think this topic has been discussed in the past before. With how much heat LCD panels already generate and also how compact the AIOs monitor systems are in order to look...
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    It's not how businesses operate, there are...

    It's not how businesses operate, there are procedures in place. If an issue isn't occurring for everyone but we allow return for refund without question then everyone will return it requesting for...
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    390,678

    Yes, this is the easiest way.

    Yes, this is the easiest way.
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    390,678

    It's not a design flaw, the discharging within...

    It's not a design flaw, the discharging within controlled range design, helps extend battery life. In this case 10% at max, however due to some circumstances while gaming, it appears that it causes...
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    I believe they will only arrange time to pick up...

    I believe they will only arrange time to pick up the headset but if you need a box then you need to check with DHL to see if they can provide you with one.
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    They will contact you by phone to arrange the...

    They will contact you by phone to arrange the collection of the headset, after the headset is collected back then we will ship the headset replacement to you direct from the factory by DHL express.
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    30,275

    I wanted to confirm that you already have the...

    I wanted to confirm that you already have the replacement with revised microphone? Those settings are meant for the version with the revised microphone.
  18. Thread: AI Suite 3

    by Bahz
    Replies
    287
    Views
    411,664

    Our team is working on new version to fix the EZ...

    Our team is working on new version to fix the EZ Update issue, this version should be compatible for M8 series boards as well. Thanks.
  19. Thread: AI Suite 3

    by Bahz
    Replies
    287
    Views
    411,664

    Thanks for the info but I think you're missing...

    Thanks for the info but I think you're missing the most important info which is the Ai Suite 3 version you're currently using. Thanks.
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    87,045

    You can try the AURA cleaner tool, please...

    You can try the AURA cleaner tool, please download it at the link below:
    https://drive.google.com/open?id=0B8hXL86D6YHUQUJGTTZrcExfSkE

    Remember to restart system after running the cleaner.
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    15% IMO is quite average so at the moment it...

    15% IMO is quite average so at the moment it should be normal. As I mentioned before our teams will continue to fine tune the process to reduce the loading on the CPU but probably you won't see major...
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    87,045

    Quickest way is to go into programs and features...

    Quickest way is to go into programs and features list to see the version.
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    87,045

    I received confirmation that both teams are...

    I received confirmation that both teams are working on a solution for this so this issue should be resolved soon.
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    I wanted to update everyone that we received...

    I wanted to update everyone that we received response from DHL global and DHL local that they're unable to assist with the reimbursement process so we'll be refunding customers directly by wire...
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    Our service team will confirm first if the...

    Our service team will confirm first if the notebook is using the latest BIOS then they'll attempt to recreate the issue by using CPU and GPU stress tests to see if the unit discharges past 90%. If it...
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