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    i also rang the regional support to be told they...

    i also rang the regional support to be told they dont handle it and to email support, surely the support department is all the same? ridicules the way this has gone, should have been a simple...
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    I'm gob smacked. Absolute cluster f#*+ atm. No...

    I'm gob smacked. Absolute cluster f#*+ atm. No info from anyone on here either.
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    Rang support UK and they have no clue. Sent email...

    Rang support UK and they have no clue. Sent email to support like the guy on the phone suggested. Not happy at all with this level of support or information.
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    I rand Asus customer care today and they have no...

    I rand Asus customer care today and they have no clue, told me to email support as they have no direct line. Getting angry now and I either want the full headset back with stand, ear cups the lot or...
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    All we can do is wait, though at this rate I will...

    All we can do is wait, though at this rate I will be requesting the money I payed soon as waiting near 3 months now and that's totally uneceptable. With little to no information you could almost say...
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    yup, boxed it up as new and sent everything. so...

    yup, boxed it up as new and sent everything. so that is what is im expecting back. the or the 290 i payed for it. one or the other will do at this point as not happy with the hassle this has caused...
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    still waiting for my new headset, been 2 weeks...

    still waiting for my new headset, been 2 weeks since i heard anything. getting annoyed now with the lack of communication we are getting fom asus about this situation.
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    not even had word it has been sent yet, last i...

    not even had word it has been sent yet, last i heard asus UK rang me and said they didnt receive the old one back, i told hi it was collected the day after he had arranged and said he would look into...
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    Ye I'm the same, sent the lot as instructed....

    Ye I'm the same, sent the lot as instructed. Still had nothing back so I'm out the headset and 290 trying to get answers but not having much lick atm. Not great customer support so far, started off...
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    Also when I do get it (if) this will be mentioned...

    Also when I do get it (if) this will be mentioned on my new updated review of the headset. Better come with all the parts it should have including the stand it came with.
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    H6 I would say will have the old mic as it sounds...

    H6 I would say will have the old mic as it sounds like old stock. I'm still waiting to hear about mine. Not even been sent as far as I know. This is getting stupid and very annoying. Don't think I'll...
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    ye have to say the information from Asus is...

    ye have to say the information from Asus is terrible but everything seems to be like that. there was no info hen these headsets released very late and same with the new vega cards. the announce stuff...
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    aaaaaaand im still waiting for mine, no word of...

    aaaaaaand im still waiting for mine, no word of it even being sent yet. apparently they didnt receive the one i sent back. they better have got it or someone will owe me a new headset. either Asus...
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    the box should be the same as if you bought it...

    the box should be the same as if you bought it from the store, everything should be included.

    this replacement set up is a but fubar tbh, im still waiting for mine over a month.
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    they took my headset on the 26th of sept i think...

    they took my headset on the 26th of sept i think it was and still not had my replacement. may have to start asking questions.
  16. well oct is coming to an end soon and still no...

    well oct is coming to an end soon and still no word, not good for AMD or Asus. this Vega release has been a disaster. 2 months and still no custom cards from anyone.
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    you need to get intouch with masterc about that,...

    you need to get intouch with masterc about that, the headsets are coming from china where they built so any stuff dhl needs Asus should have has they are organising the whole replacement thing.

    im...
  18. still no info, asus are getting worse with...

    still no info, asus are getting worse with product releases. might have to either get reference or forget about it and get another card. this is getting silly now. any info if better then none which...
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    still waiting for mine as well, been jut over 2...

    still waiting for mine as well, been jut over 2 weeks, though may take 3-4 weeks as they are coming from China arnt they?
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    had this a couple of times. if you have it...

    had this a couple of times. if you have it plugged in via one usb plug which i have then make sure it stays plugged in and restart the laptop. sometimes it wont enable the usb correctly and tries to...
  21. Wish Asus would let us know what is going on,...

    Wish Asus would let us know what is going on, they did this with the centurion headset, said early sep release or some thing then pre orders came like a month after and the headset arrived around...
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    mine went back to asus last week so waiting for...

    mine went back to asus last week so waiting for it to arrive from manufacture. not sure how long that will take, hopefully soon and fingers crossed the quality of the mic is better. i shall be...
  23. Any more news on the Asus Vega64? Really need a...

    Any more news on the Asus Vega64? Really need a new card and been waiting for the vega cards for a while now.
  24. i know the feeling, im waiting for this card as...

    i know the feeling, im waiting for this card as well and hate the vague release dates they always do. did the same with the ROG Centurion headset and we didnt see that for a while. hope its soon as...
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    they are still looking into the problem. i dont...

    they are still looking into the problem. i dont think they know exactly what it causing it yet, i hope we hear something soon.
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